SpotHero is a digital parking platform that connects drivers with available parking spaces in urban areas. The service allows users to search, compare, and reserve parking spots in advance through their mobile app or website. SpotHero partners with parking facilities to offer convenient booking options for both short-term and long-term parking needs.
Reviewers generally find SpotHero to be a valuable tool for parking, particularly praising its convenience and customer service. Many customers appreciate the significant savings on monthly parking and the ease of booking, especially for events and business travel.
The app is noted for its clean interface and straightforward booking process, making it a time-saver in busy areas. However, there are some critical concerns, with a few users reporting disappointing experiences when garages were full despite reservations, leading to frustrating delays. Additionally, some have encountered issues with staff unfamiliarity with SpotHero bookings, causing further complications. Overall, while SpotHero is largely seen as a reliable and effective parking solution, there are notable areas for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Spothero. Filter by what matters to you.
Booked a spot for an important client dinner but when I arrived, the garage was full despite my reservation. Had to circle for 20 minutes looking for street parking. Customer service eventually refunded me but the damage was done with my client.
Quick answers to the questions people ask most.
SpotHero is a digital parking marketplace that connects drivers with parking spot owners in major cities. You can reserve and pay for parking spaces in advance through their mobile app or website, ensuring you have a guaranteed spot when you arrive.
You can typically book parking spots up to several months in advance, depending on the location and availability. Many spots can also be booked just minutes before you need them for immediate parking needs.
SpotHero operates in over 300 cities across North America, including major metropolitan areas like Chicago, New York, Boston, Philadelphia, and many others. You can check availability in your specific city through their app or website.
Yes, most reservations can be cancelled or modified, but policies vary by location and timing. Generally, you can cancel up to a certain time before your reservation starts for a full or partial refund, with details provided during booking.
After booking, you'll receive detailed instructions via email and in the app, including the exact address and access instructions. Some locations use gate codes, mobile access, or require you to show your confirmation to an attendant.
SpotHero accepts major credit cards, debit cards, and digital payment methods like Apple Pay and Google Pay. Payment is processed securely through their platform when you make your reservation.
SpotHero does not provide insurance coverage for vehicles. Your personal auto insurance policy typically covers your vehicle regardless of where it's parked, but you should verify this with your insurance provider.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You can contact SpotHero customer support through their mobile app, website chat feature, or by emailing their support team. They also provide phone support during business hours for urgent issues.
The price shown during booking typically includes all fees, though some locations may have small processing fees. SpotHero is transparent about all costs upfront, so you'll see the total amount before confirming your reservation.
If your reserved spot is unavailable, contact SpotHero customer support immediately through the app. They will work to find you an alternative spot nearby or provide a full refund for the inconvenience.
SpotHero is a digital parking platform that connects drivers with available parking spaces in urban areas. The service allows users to search, compare, and reserve parking spots in advance through their mobile app or website. SpotHero partners with parking facilities to offer convenient booking options for both short-term and long-term parking needs.
