1 review

Mar 15, 2025

Top besser geht's nicht

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WTP Plus

1 review

Mar 11, 2025

The best drones in the world and the worst service in the world !!!

I placed two orders last week for Air3s and Neo, so far nothing has been delivered. They didn't even ship it, a week later warehouse still processing my order!! The last order for AVATA 2 also was a problem!! I have an idea for DJI advertising slogan!! "The best drones in the world and the worst service in the world !!! " I'm holding off, I won't be ordering a drone again, too much risk with the shipping service, even for such good drones.

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Alina Maier

1 review

Feb 16, 2025

Kundenservice trotz Eigenverschulden super

Ich muss wirklich an der Stelle meine Bewertung abgeben, weil hier auch sehr viele schlechte Bewertungen stehen, die ich aber nicht so teilen kann. Ich hatte mir bei einem externen Shop das DJI Osmo Mobile 6 geholt. War damit zwei Wochen auf Thailand und habe das Gimbal selbst geschrottet, weil ich nicht bedacht habe, dass es 0% wasserfest ist. Das steht auch überall, daher war es auch komplett meine Schuld. Es war nur blöd, dass ich das Gimbal erst 3 Wochen hatte. Rückgabefrist bei dem externen Shop war abgelaufen und ich dachte mir, ich kann es ja mal versuchen bei DJI einzureichen. Die können mir den Gimbal bestimmt gegen eine Gebühr reparieren. Habe einen Sendungsschein bekommen, an DJI geschickt und nach relativ kurzer Zeit die Rückmeldung bekommen, dass sie mir ein neues Gerät zu schicken. Ich war so happy und hatte wirklich gar keine Erwartungen gehabt. Wohlgemerkt hatte ich zu dem Zeitpunkt kein DJI Care Fresh. Sie waren einfach nur kulant. Das hat mich am Ende dazu bewegt, mir den DJI Care Fresh zu holen und kann es auch nur weiterempfehlen

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Brads Ironman

1 review

Feb 12, 2025

hate these people

hate these people, do a return and they want me to write out a 400000 word address... scums

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MrXmit

1 review

Jan 30, 2025

I ordered the new flip and received…

I ordered the new flip and received different items. An investigation had to take place due to their internal logistics. They admitted to the issue. Took more than two weeks (still not received it). They were very polite and offered me some compensation, but I lost the Chinese New Year celebration footage. This would never have happened in China; the new team in Europe are really not on the same level.

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Abe

1 review

Jan 26, 2025

Here’s the revised version:

Here’s the revised version: I’ll admit the customer service agents are polite and try to help, but I cannot recommend this company. They wronged me and failed to take responsibility for it. I returned the expensive item and will never purchase from them again.

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Osmyk

1 review

Jan 22, 2025

Ragazzi non capisco come mai molti ne…

Ragazzi non capisco come mai molti ne parlino male, io ho avuto un problema con un pagamento e risolto tempestivamente. Gli strumenti sono arrivati e funzionano bene. Io personalmente mi ci sono trovato bene.

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Franklin Sackett

1 review

Dec 31, 2024

Never received my order and no customer…

Never received my order and no customer service or support.

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Miro

1 review

Dec 27, 2024

DJI Strore FFM MyZeil? Never ever

So ein unprofessioneller und nicht kulanter Laden, never ever in dem DJI Store Frankfurt. Mega kundenunfreundlich.

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Alistair Leaver

1 review

Dec 23, 2024

Bloody brilliant

I never give reviews, but after almost not buying from DJI store because of all the bad reviews, I'm really glad that I did! Drone arrived the day after I ordered it 😳😁 in perfect condition, it's great 👍 And when I contacted customer service because of a missing head strap for the goggles they quickly sorted me out and sent one straight out. Great service, great products, five stars 🤩

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Iphone Chachou

1 review

Dec 21, 2024

Quelle horreur

Quelle horreur ! Site pas fiable qui nous prend pour de n’importe quoi ! J’ai commandé une caméra à 700€ sur leur site officiel, et je prend exprès la livraison rapide en 2-3 jours. Un achat aussi cher je m’attend à un bon suivi, à des mails, ect pour savoir où est mon argent. Après l’achat déjà pas de mail de suivi ni rien. Après 10jours d’attente, je m’inquiète donc j’essaye de contacter le service client : IMPOSSIBLE. Un chat bot qui fait plein de faute d’orthographe, qui répond pas à nos questions. J’ai vraiment cru que c’était un faux site d’arnaque et pourtant non c’est bien le vrai. Une honte de mettre autant d’argent dans un site qui promet une bonne expérience. Donc après 15j toujours rien, aucun mail de retard, la commande n’est toujours pas expédiée, impossible d’avoir de l’aide ou des réponses donc j’ai demandé un remboursement. Toujours aucun mail, ça fait 2j que j’attend , aucune nouvelle, ça me fait peur de jamais revoir mon argent. HONTEUX , passez par amazon ou la fnac c’est beaucoup mieux !!!

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Davide Bertone

1 review

Nov 28, 2024

Non ci siamo, DJI Air2S

Non ci siamo, esperienza durata 1 e mese e mezzo. Faccio un crash con torto, rompendo piedino dell'antenna ( plastica rotta non compromettente per le funzionalità) e presento problemi alla VPS del mio Air2s. Da questo momento in poi un calvario. Il mio drone torna dopo poco tempo da me ma con semplicemente il frame cambiato. Avevo scritto loro in svariate maniere che avevo problemi alla quota, perciò al barometro o VPS o FC stessa. Questo tramite: ticket, mail, chat, biglietto di carta dentro alla scatola scritto in inglese. Problema alla VPS permane. Lo faccio presente e devo rispedirlo, provano a convincermi quando hanno per la seconda volta il mio drone alla mano che fosse qualcosa che può succedere che il drone vada a -40 metri nel momento di atterraggio. Ho 4 droni e questo ha iniziato a farlo solamente dopo il crash, da airdata era evidente il problema alla VPS. Probabilmente pensavano di convincere uno che coi droni ci gioca. Ma non me, dopo di che il mio drone rimane fermo da loro per un mese e mezzo. Ben 50 giorni. Periodo nel quale non ricevo quasi mai mail, le poche ricevute erano per provare a convincermi che il drone fosse a posto. Dopo tempo ricevono il via per darmi un drone nuovo. In quanto fosse una pratica non facile da avviare poiché non utilizzo Care refresh. Io avrei pagato ogni singolo euro per risolvere ogni suo problema. Ma dopo averne spesi 100€, e mi rimandano indietro il drone come prima e perlopiù dopo la rispedizione cercano ( provano) a convincermi che fosse a posto... io non posso fare altro che valutare negativamente un servizio del genere su un acquisto dal valore di 1300€. Potrò surclassare a 3 stelle nel momento che, forse, quando proverò questo nuovo modello spedito, non avrò più il problema. In quanto non ho ancora avuto modo di provare il drone e verificare che il drone sia effettivamente a posto ora. Gopro, nonostante stia fallendo, mi ha mandato GRATIS una gopro hero 11 nel momento che la mia 10 si è danneggiata per usura. Riflettete DJI, producete droni. Non ossigeno, prima o poi la clientela si stufa di un trattamento del genere.

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ZAC

1 review

Oct 29, 2024

ASSISTENZA CLIENTI PENOSAAAAAAAA

Incredibile veramente , sono in contatto e ho aperto 10 chat e e-mail varie, li chiedi una cosa e continuano a sbagliareee, dopo di che gli riscrivi per l'ennesima volta cosa devono fare e qual'è il tuo problema e li devi supplicare continuando a mandare e-mail a cui non rispondono mai , o se rispondono lo fanno dopo settimane.... INCREDIBILE !...Io pensavo dato il nome che ha l'azienda che fossero di una professionalità e precisione impeccabile... sembra di aver comprato il drone dal negozietto di paese a gestione familiare che sta per fallire ... VERAMENTE PAZZESCO

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Max Stein

1 review

Sep 1, 2024

Do Not Buy anything from DJI

Do Not Buy anything from DJI. CCP spyware trojan horse company.

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F M

1 review

Aug 17, 2024

Schlechtestes Unternehmen auf dem Planeten Erde

Einfach lassen sie verbrennen da nur Geld bitte machen sie nicht den gleichen Fehler und kaufen Sie bei DJI

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Lars Wuestman

1 review

Aug 8, 2024

Extrem professionelle und freundliche…

Extrem professionelle und freundliche Beratung, Personal kennt sich mit alle Produkten und die Anwendungen extrem gut aus. Sie sind sehr hilfsbereit und freundlich und werden dir mit jedes Thema weiterhelfen können was Drohnen und andere DJI Themen angeht. Ein super Beispiel von wie man sich Service wünschen würde

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François-Xavier RICHARD-NICOLA

1 review

Jul 31, 2024

Obsolescence très bien programmée !

Aucune pièce détachée DJI n'est disponible. Pour un simple problème de chargement du boîtier de contrôle, DJI n'a comme solution que l'achat d'un nouveau drone. Aucun technicien dans leurs magasins. Aide en ligne fort inefficace. Impossible de contacter leur centre d'appel basé à Amsterdam. Trop de clients mécontents?

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Christopher Mallon

1 review

Jul 10, 2024

An utter nightmare and very poor customer service

I was going on vacation and saw a promo of the new DJI Power 500 power bank on YouTube. I checked there shop and I advised the device would be with me before leaving. I immediately ordered the main unit and the 12v charger cable (£504 for both), i foolishly trusted the Youtube review and the brand DJI. That was my first mistake! Firstly the two items were being shipped separately! The cable first with DHL which I was promptly informed would arrive as per advertisement- remember I was time restricted. My sales portal stated both had been shipped but when looking at the main power 500 unit it was sat waiting to be handed to UPS. The UPS tracking advised they were waiting to receive the item. It obviously was not going to arrive in time for my departure which the unit was purchased for. Then the fun (NOT!) Really started. I contacted them on the day the item was advertised to arrive. It took 30mins to get through and, knowing it would be unlikely I would get this in the advertised time frame I asked for it to be cancelled. I was told the first of many lies at this point. I was told it was referred to the team as priority. I then decided to also cancel within my shopping portal. I also refused delivery of the cable needed to charge as it would be of no use without something to charge it with! I then contacted them via Chat. The 'people' at the other end simply followed a script so much so I actually asked if it was a chatbot. I asked about cancellation and when this would happen. I was informed it was of utmost importance and sorry for the inconvenience yadda., yadda. I asked again the same question and was told it had been escalated as a priority again! The next thing I received a notification from UPS that the delivery had been terminated. Shortly after I received another UPS notification with a different consignment number stating they had the parcel and it would be delivered the following day. So... no cancellation was acted on! In fact the portal still had the original consignment number. I contacted them again on the day the parcel was due to ask for my money back as I now did not have the charging cable to use with the unit.. they told me that the parcel was cancelled! I then advised them of the second notification and new consignment number and Doh! I, the customer was correct... I thought this was a technology company! This has never been reflected on my order in the portal! I insisted I want the refund today and was told I would have to refuse the delivery of the new consignment and wait for it to return, be inspected and a decision made regarding the refund. In total up to 11days! What if it is damaged on the return journey....? These liars could make anything up - they have shown a complete disregard for customer service and fabricated the truth around prioritisation. This is an issue DJI created but somehow, me, the customer is now having to chase for the refund. I have been told this is a priority! In short DO NOT buy from these cowboys. They lie and do not do as they are asked. I am still waiting for a response from them. I have advised I am seeking legal advice and will be contacting my credit card company. Update: 14th July 2024 (day 5 since cancelling online and by phone). DJI informed via phone call refund has already been acted on and will take 1-3days. DJI email on case stated the cable has been pre-refunded, (£45), whatever that means, and that they are awaiting a response from UPS on status of return and as soon as this is confirmed I will get a pre-refund against this item (£459). I have checked the UPS tracker and it clearly states refused and return to sender but then states that a re-delivery has been requested! Update 15th July: I decided to contact UPS myself by phone. I was instructed by DJI to refuse delivery and for return to sender, which i did. The device, being a lithium battery, was identified as being 'hazardous material' and DJI have not contracted with UPS for return of devices of this type. It is therefore sat in a distribution centre for re-delivery. I have had to accept it being delivered but will now need to request a returns label, which frankly feels like it will be equally as challenging. Update 16th July DJI 'customer support' ignoring me! This now feels like a case of fraud. This company really need to get their act together!

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Valentino Jerinò

1 review

Jul 10, 2024

Assurdo

Assurdo . Mando in riparazione il mio mini 4 pro (Ungheria) etichetta fornitami da Dji , e seguo le indicazioni di Dji dove mi diceva di inviare tutto il pacchetto completo,compreso di batterie e hub ricarica radiocomando e drone . Il giorno della consegna dopo la riparazione apro il pacco e vedo subito che mancano le mie 3 batterie e l’hub di ricarica , contatto immediato Dji e mi dice che apriranno un caso . Passano i giorni e mi mandano dei video TAGLIATI dove mi mostrano che nel pacco non c’erano le batterie , ribadisco video tagliati a pacco già aperto senza nemmeno che ci sia la possibilità di vedere l’interno del pacco , per loro questa sottospecie di prova basta per togliersi ogni responsabilità, ieri mi dicono che apriranno un caso con UPS dopo nemmeno 24 ore mi dicono che ormai sono scaduti i termini per poter aprire una contestazione a ups (premetto che ho tentato di farlo personalmente ma non potevo perché il mittente appunto risulta Dji ) mi sento preso in giro e lo sono stato . Ho pagato la riparazione 56€ ed ho perso accessori dal valore di 250€ state attenti anche se Dji vi dice di spedire tutto non lo fate mai al massimo spedite solo 1 batteria . Sono stati disonesti

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Sam

1 review

Apr 24, 2024

Some issues need fixing but on the whole, decent customer support.

[Updated] Despite my original score of 1 star, DJI Store have actually made a considerable effort to repair the relationship with me and that hasn't gone unnoticed. ---- I recently went to purchase an accessory for my DJI Gimbal. I decided to go direct thinking it would be straightforward. Was I wrong. The item remained in processing for over a week with zero feedback or updates on what was happening or where it was. After 9 days of waiting and trying to contact someone at customer support who could help, all they did was tell me my concerns had been reported to the relevant department, so I applied for a refund. 5 days later, I’m still waiting for someone to approve my refund (no it’s not automatic, even though the system knows my item hasn’t been shipped). At this point I’m unsure how much longer this will drag out for. I’ve since had to purchase the item elsewhere, even though I haven’t been refunded for the original order.

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Month	Average	Reviews
Feb 25	3.0	2
Mar 25	3.7	3
Apr 25	1.8	5
May 25	1.0	1
Jun 25	5.0	1
Jul 25	4.0	2
Aug 25	1.0	1
Sep 25	2.3	3
Oct 25	1.0	1
Nov 25	1.0	2
Dec 25	—	0
Jan 26	1.7	3

Company	Overall	Legit	Service	Website & app	Delivery	Trend	Reviews
Store DjiThis company	2.2 out of 5 (poor)	100 out of 100	2.4 out of 5 (poor)	1.4 out of 5 (poor)	2.1 out of 5 (poor)	−44%	60
GRADE MOBILE	4.1 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.1 out of 5 (good)	4.6 out of 5 (good)	—	1,060
Mazuma Mobile	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.3 out of 5 (good)	4.4 out of 5 (good)	—	1,060
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.5 out of 5 (good)	3.9 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	—	4.2 out of 5 (good)	−1%	1,000

Store Dji reviews & trust report

Store Dji has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 17 positive reviews

Top complaintsof 40 negative reviews

How it compares

Reviews

Customer reviews (60)

Top besser geht's nicht

The best drones in the world and the worst service in the world !!!

Kundenservice trotz Eigenverschulden super

Alternatives to Store Dji

GRADE MOBILE

Mazuma Mobile

DigitalLicense

Dustin Home Danmark

Mobile Monster

Bitdefender

The CrowdTrust Experience⭐

hate these people

I ordered the new flip and received…

Here’s the revised version:

Ragazzi non capisco come mai molti ne…

Never received my order and no customer…

DJI Strore FFM MyZeil? Never ever

Bloody brilliant

Quelle horreur

Non ci siamo, DJI Air2S

ASSISTENZA CLIENTI PENOSAAAAAAAA

Do Not Buy anything from DJI

Schlechtestes Unternehmen auf dem Planeten Erde

Extrem professionelle und freundliche…

Obsolescence très bien programmée !

An utter nightmare and very poor customer service

Assurdo

Some issues need fixing but on the whole, decent customer support.

About Store Dji

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