Good customer service
Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.

Superior Furniture Store is a dedicated retailer specializing in high-quality household furniture, offering a diverse range of products designed to enhance home aesthetics and functionality. The company’s product line includes beds, sofas, wardrobes, and outdoor living collections, catering to customers looking for durable and stylish solutions for their living spaces. With a focus on craftsmanship and customer satisfaction, Superior Furniture Store provides unique collections such as the Arti Wardrobe Collection and the Premium Solid Oak Collection. The store also emphasizes eco-friendly options, appealing to environmentally conscious consumers. Customers can expect features such as free shipping across the UK mainland, a price match guarantee, and an extensive selection of furniture that meets varied design preferences and practical needs.
Consumers generally praise Superior Furniture Store for its exceptional customer service, particularly highlighting Neil's dedication and responsiveness. Many reviewers express satisfaction with the quality of their purchases, noting that items like sofas and wardrobes are beautiful and well-received.
However, there are significant concerns regarding stock management, with some customers reporting order cancellations due to items being out of stock. A few reviews suggest frustration with miscommunication about stock availability and delivery timelines. Despite these issues, the overall sentiment leans positively, with a strong emphasis on the helpfulness of the staff and the quality of the products. Overall, Superior Furniture Store is recognized for its outstanding service, though potential customers should be aware of possible stock-related challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Although our order took a little while to come from the manufacturer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 11 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Superior Furniture Store is #4 of 5 on overall rating in this group.
11 reviews of Superior Furniture Store. Filter by what matters to you.
10 months ago
Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.
Over a year ago
Absolutely fantastic customer service, second to none, honestly have not been treated this well as a customer for as long as i can remember. Neil was so helpful, nothing was too much trouble and i did... See more
Over a year ago
I was looking for a wardrobe with more hanging space than shelves. I had looked at many different outlets , what a nightmare trying to find just what you want ( some didn’t even show you the inside of... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.
Excellent service, delivery was messed up by Royal Mail/Parcelforce and Neil went out of his way, literally! to get the items to me by delivering them himself! The cupboard I purchased is fantastic and fitted the room perfectly, very well made and at a very reasonable price. Would not hesitate to purchase from them again! Thank you Neil very happy customer 😃
Absolutely fantastic customer service, second to none, honestly have not been treated this well as a customer for as long as i can remember. Neil was so helpful, nothing was too much trouble and i did have a LOT of questions. New sofa arrived today and it is just stunning! Very happy customer!! 😊
I was looking for a wardrobe with more hanging space than shelves. I had looked at many different outlets , what a nightmare trying to find just what you want ( some didn’t even show you the inside of wardrobe) what a pleasure to find superior on line . Who gave me all the information I needed with a click of the button. And they are cheaper than ‘the big sheds’ I Can’t praise Neil enough because I was moving into a new home and he made sure I had the wardrobe on time I don’t often praise companies because quite often there is a disappointment somewhere but not here. They were brilliant. Thank you so much
Useless store that can’t even keep track of its own stock levels, so will cancel your order a day after and then has the nerve to tell you to try again with a different item but don’t purchase before asking them first :) Pretty much the exact opposite of the way you should run an online shop.
Amazing service, everyone comments on how beautiful my sofa is and the communication was brilliant
Edited review: Mixed experience so far with order cancellation and miscommunication (inaccurate stock availability and delivery estimates for items on the website). Once in dialogue with customer service, they tried to fix the problem which gives me hope, and I want to give them the benefit of the doubt. I can’t say with certainty whether the issues have been resolved. I’ll update the review once I’ve received my new order.
Just got my sofa and I am in love with it. It is beautiful. Did come in boxes that I had to get all the parts out and it was a little tricky on my own but once they were out and I got all the feet on I absolutely love it. Neil was great at communicating with me and I am very happy with the sofa she is beautiful and as described
Delivery was good, company were very helpful and communications were brill. Love the wardrobe, very good value. Highly recommend the company.
Best customer service I could ever receive, any thing I asked Neil dealt with it straight away even on bank holiday. Thank you so much for your support!
Superior Furniture Store is a dedicated retailer specializing in high-quality household furniture, offering a diverse range of products designed to enhance home aesthetics and functionality. The company’s product line includes beds, sofas, wardrobes, and outdoor living collections, catering to customers looking for durable and stylish solutions for their living spaces. With a focus on craftsmanship and customer satisfaction, Superior Furniture Store provides unique collections such as the Arti Wardrobe Collection and the Premium Solid Oak Collection. The store also emphasizes eco-friendly options, appealing to environmentally conscious consumers. Customers can expect features such as free shipping across the UK mainland, a price match guarantee, and an extensive selection of furniture that meets varied design preferences and practical needs.
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