SuperShuttle is a shared-ride airport transportation service that provides door-to-door shuttle services between airports and various destinations. The company operates in multiple cities across the United States, offering scheduled shuttle rides that passengers can book in advance or on-demand. SuperShuttle typically uses vans or small buses to transport multiple passengers traveling to or from the same airport area.
Reviewers generally find Supershuttle to be a reliable and affordable transportation option, especially for airport transfers. Many customers appreciate the professional and courteous drivers, noting their knowledge of traffic patterns and ability to avoid delays.
The service is often highlighted for its cleanliness and comfort, making it a good choice for larger groups and families. However, some consumers express disappointment with the booking process, citing difficulties in modifying reservations and a lack of communication during delays. A few reviews mention frustrating experiences with long wait times and rushed drivers, which detracts from the overall satisfaction. Despite these criticisms, the majority of feedback reflects a positive sentiment towards the service. Overall, Supershuttle is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Ride Sharing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Supershuttle. Filter by what matters to you.
7 months ago
Had to change my pickup time last minute and their customer service team was very accommodating. Driver arrived exactly when promised and even helped with directions to the terminal.
7 months ago
Service was adequate but the booking process could be more user-friendly. Had difficulty modifying my reservation online and had to call multiple times to reach someone.
7 months ago
Driver was courteous and knowledgeable about traffic patterns. Van was spacious and comfortable. Would definitely use again for airport transfers.
7 months ago
Booked for a family of six with luggage and they provided a perfect vehicle. Driver was patient while we got organized and took a scenic route that avoided heavy traffic. Highly recommended!
Quick answers to the questions people ask most.
SuperShuttle provides shared ride and private van transportation services primarily to and from airports. They offer door-to-door service for individuals and groups, with vehicles ranging from shared shuttles to private SUVs and vans.
You can make reservations online through their website, via their mobile app, or by calling their reservation line. It's recommended to book at least 24 hours in advance, especially during peak travel times.
SuperShuttle typically operates 24/7 in most markets, though specific hours may vary by location. Service frequency may be reduced during late night and early morning hours.
Pricing varies based on distance, destination, vehicle type, and number of passengers. Shared rides are generally less expensive than private vehicles, and rates are typically lower than taxi services but higher than public transportation.
Reservations can typically be cancelled up to 2-3 hours before scheduled pickup time without penalty. Cancellations made closer to pickup time or no-shows may incur fees depending on the specific terms of service.
For domestic flights, schedule pickup 2-3 hours before departure time. For international flights, allow 3-4 hours to account for longer check-in requirements and potential traffic delays.
Yes, SuperShuttle provides wheelchair-accessible vehicles and can accommodate passengers with disabilities. Special accommodations should be requested when making your reservation to ensure proper vehicle availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had to change my pickup time last minute and their customer service team was very accommodating. Driver arrived exactly when promised and even helped with directions to the terminal.
Service was adequate but the booking process could be more user-friendly. Had difficulty modifying my reservation online and had to call multiple times to reach someone.
Driver was courteous and knowledgeable about traffic patterns. Van was spacious and comfortable. Would definitely use again for airport transfers.
Booked for a family of six with luggage and they provided a perfect vehicle. Driver was patient while we got organized and took a scenic route that avoided heavy traffic. Highly recommended!
Used SuperShuttle for my business trip last week and was impressed with their punctuality. Driver was professional and the van was clean. Price was reasonable compared to other options.
Perfect solution for avoiding airport parking hassles. Driver tracked my flight and adjusted pickup time accordingly when there was a delay. This attention to detail made all the difference.
Driver was friendly and helpful with luggage, but the vehicle seemed a bit worn down. Air conditioning wasn't working properly on a hot day. Service was on time though.
More affordable than rideshare during peak hours and drivers know the best routes to avoid traffic. Vehicle was clean and well-maintained. Will use again for future trips.
Waited 25 minutes past scheduled pickup time with no communication. When the shuttle finally arrived, driver seemed rushed and unfriendly. Expected better for the price paid.
Shared ride service worked well for my early morning flight. Only downside was having to make two other stops before the airport, which added about 20 minutes to the journey. Overall satisfied with the service.
Gets the job done at a fair price. Nothing fancy but reliable transportation to the airport.
The shared ride concept is great for budget travelers, but be prepared for multiple stops. What should have been a 30-minute trip took over an hour due to other passenger pickups.
SuperShuttle monitors flight schedules and will typically adjust pickup times for delayed flights automatically. For cancelled flights, contact customer service as soon as possible to modify or cancel your reservation.
Yes, most SuperShuttle services offer real-time tracking through their mobile app or website. You'll receive notifications about your driver's location and estimated arrival time.
SuperShuttle accepts major credit cards, debit cards, and cash in most locations. Payment can be made when booking online, through the app, or directly to the driver depending on your preference and local policies.
SuperShuttle is a shared-ride airport transportation service that provides door-to-door shuttle services between airports and various destinations. The company operates in multiple cities across the United States, offering scheduled shuttle rides that passengers can book in advance or on-demand. SuperShuttle typically uses vans or small buses to transport multiple passengers traveling to or from the same airport area.
