Tempo is an innovative home gym membership platform that leverages artificial intelligence to deliver personalized strength training plans and responsive workout guidance tailored to individual biometrics. The company focuses on providing users with a virtual personal training experience that adapts to their specific fitness levels and goals. Tempo’s unique offerings include smart weights that adjust as users progress, real-time performance tracking, and customizable workout plans that cater to various needs, including those recovering from injuries or managing pregnancy. Targeting fitness enthusiasts seeking a flexible and effective home workout solution, Tempo aims to create a supportive environment that motivates users through features such as 3D body scans, progress tracking, and achievement rewards. By combining technology with personalized training, Tempo enables individuals to make measurable progress and maintain their fitness resolutions in a convenient setting.
Tempo receives a significant amount of negative feedback, with many consumers expressing frustration over service issues and product quality. While a few reviewers appreciate the Tempo Move for its enjoyable workouts and effective meal options, the majority report serious problems.
Customers frequently mention unreliable delivery, with orders arriving late or incomplete, and some have experienced difficulties in canceling subscriptions. Complaints about bland food and poor customer service are prevalent, with many feeling misled by the company's practices. Additionally, issues with overcharging and unfulfilled orders contribute to a growing sense of dissatisfaction. Overall, while there are a few positive experiences, the overwhelming sentiment is one of disappointment and frustration.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“The company really does try to get you with unwanted deliveries when you want to put the service on hold or cancel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 24 |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | — | — | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | — | — | — | +28% | 25 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: Tempo is #4 of 5 on overall rating in this group. On value, Planet Fitness scores higher (2.4 vs 1.0).
24 reviews of Tempo. Filter by what matters to you.
Over a year ago
My meals have been delicious and meet all of the requirements that I checked for my profile. I’m so happy to have found Tempo. I plan to use these for either an easy to heat lunch or dinner in place... See more
Over a year ago
The company really does try to get you with unwanted deliveries when you want to put the service on hold or cancel. I had my subscription on hold indefinitely, however, the service just re-started wit... See more
Over a year ago
Food is bland, like seriously so, and the delivery service they use is notoriously and embarrassingly unreliable. One week I received my order very late and the following week I only received half of... See more
Over a year ago
I paced an order when checking the receipt I was over charged. I mediately cancelled the order. I got a partial refund and the rest in credit. They ignored the request for a full refund. I am now forc... See more
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My meals have been delicious and meet all of the requirements that I checked for my profile. I’m so happy to have found Tempo. I plan to use these for either an easy to heat lunch or dinner in place of “picking something up”.
The company really does try to get you with unwanted deliveries when you want to put the service on hold or cancel. I had my subscription on hold indefinitely, however, the service just re-started without my knowledge that this was going to be happening. It seemed very tricky to me. That inspired me to cancel the entire thing because I didn't want to work with this company any longer. In order to cancel, you have to write them an email. I received an email back that the subscription would be canceled. YET somehow I was just alerted that I had meals about to shipped for next week. I don't appreciate that sort of tactic to get business.
Food is bland, like seriously so, and the delivery service they use is notoriously and embarrassingly unreliable. One week I received my order very late and the following week I only received half of my order. ,
I paced an order when checking the receipt I was over charged. I mediately cancelled the order. I got a partial refund and the rest in credit. They ignored the request for a full refund. I am now forced to purchase from this shady company to use up my credit.
This company employs shady business practices. They seemingly don’t have product and will try to assuage your concerns with a free month of membership. You will not receive your accessories in the time that they advertise. My accessories order are supposedly “on back order” with a shipping estimate of 2-3 months out. I’ve already received the Studio Pro (their highest priced product) and now have to wait 2-3 months to actually get the use out of it that I wanted. I think the rumors of reselling refurbished machines are true. Customer service is just as the other commenter said. They throw a month membership extension into mix. Keep in mind that the first year is baked into the price already. And for them to only offer me a month when it’s going to take three to get all my equipment I paid for already is a slap in the face. Returning IMMEDIATELY and going with a competitor that cares about customer service and the consumer experience. This company did a quick money grab and the company is garbage.
I placed an order a month ago and it's still not here. I'm not joking when I tell you that today was my 10th phone call trying to track my order down. Their customer service is not helpful or responsive. I've paid over $2,000 for nothing. I will probably just charge this back at this point. So frustrating.
The product is interesting, but the customer support is lousy. It took me 25 minutes to cancel my membership. I was patient for the first 10 minutes, got switched to a "senior" person who wanted to start the conversation over. I made it explicitly clear what I wanted (cancellation of subscription) and didn't want (persuasion, questions, offers, negotiating) and still it took another 15 minutes. I'm much less enthusiastic about renewing in the future and might just sell my machine.
I ordered a Tempo system on March 4, 2024, and as of now, I am still waiting for the complete order to be fulfilled. This delay is beyond unacceptable, and the lack of communication from Tempo's customer service is infuriating. They have done nothing but gaslight me throughout this process, providing empty promises and excuses with no resolution in sight. After multiple attempts to resolve this issue directly with Tempo, I have been left with no choice but to escalate this matter legally. I have already filed complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) due to what I believe to be deceptive business practices and a blatant disregard for consumer rights. Furthermore, I have consulted with legal counsel and have sent a formal demand letter to Tempo, as a precursor to filing a lawsuit. I am prepared to pursue this matter in court if necessary, as the company's failure to deliver the product and honor their contractual obligations may constitute a breach of contract and potentially violate consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act and state-specific consumer protection statutes. To other potential customers: Beware. This company has proven to be unreliable and unwilling to fulfill its promises. I strongly advise against doing business with them unless you’re prepared to take legal action to receive what you’ve paid for.
Since I had bought Home Chef meals in the market, I thought I would be happy with Tempo. I was not! First, the meals were not visually appealing. It looked like someone just threw the food in the container. Next, the food did not taste good. I had the worst honey turkey ever. Finally, the vegetables- mainly broccoli and green beans are really tough to bite and eat. I am sorry I paid for this service and ended up donating the dinners to a food bank. Sorry. It was awful!
I really wanted to love the tempo and used both models for several years (started with the move, then sold it and bought a used Studio). unfortunately none of the issues I had were ever fixed, and after three years I'm just done. They added some pointless other features to the app while basic stuff like weight recognition, apple watch connectivity, and class filtering are broken. There's a good idea here, especially if you rent, and I was constantly hoping it would get better. But when nothing works right, class releases slow to a crawl, and it's the experience hasn't gotten better after three years I finally thew in the towel. There's no communication from tempo on what's going on - on why things just don't get better but more features get bolted on. The final insult is being forced into a chat channel to cancel.
Terrible terrible machine and service. I purchased two Tempo Items, the large Studio and then the Lite, thinking I would give them a second chance. Both items I purchased had faulty sound issues. On the Studio the speaker was blown so I could not hear teh instructor. On the Lite, every time I dock my phone, the sound literally turns off so I can't hear anything the instructor says. I wrote to the company about this for months to no avail. When they did finally answer, I followed all of the troubleshooting tips to no avail. I am fine having the weights sit there and collect dust but I don't want to pay the monthly recurring service anymore but guess what? They have a 12 month commitment to the faulty service/ classes that has terrible and slow classes, by the way. And now I am being charged $40+ a month for classes that I don't use because their machine doesn't work.
Absolutely ridiculous, they tacked on a 12 month agreement to the terms and service page (with no information up front) and when I asked to cancel and asked for where I signed a 12 month agreement, he said that "you were advised to visit the terms of service" page, where they've carefully hidden it at the middle bottom of the terms. This company has class action lawsuit written all over them.
Horrible horrible experience. My tempo never worked. It just turns off all the time. Great tech service but they can’t really fix the issue. They will not give you your money back or just refund your subscription. It’s fraud
I received the first box of food and it is disgusting I tried to eat the Turkey dinner and it was awful, bad quality and not worth the money. I would like to receive a refund thanks Tammy Berkley I realize there are starving people in this world, but I’m going to have to trash this food!
I've had my Tempo Move for over a month now and I love it. I had previously tried strength training through Peloton, but was frustrated at the lack of a consistent "plan or goal." I then moved to a strength training app, which had a progressive plan, but I had to determine how much weight to use on my own. The Tempo Move is the best of all worlds and does everything I'd dreamed of, a live instructor, a planned workout program with a fitness test at the beginning and end to measure progress, weight recommendations, rep counters and form checks! I'm pushing myself harder than ever with the customized programs and weight recommendations. I love the body scan feature, which showed me that although I was only down 1 pound on the scale, I had lost 7 pounds of fat and gained 6 pounds of lean muscle mass! I was really shocked to see the poor reviews on here, the Tempo Move is everything I've wanted for so long. If I had 1 complaint, it's that sometimes I have a hard time hearing everything the instructors say, I wish there was an option to add closed captions/adjust the volume of the instructor and music separately.
I’ve had tempo fit for a years. The idea is great but what they advertise is nothing what you get. The hardware in the machine is absolute garbage. I’ve talked to support many times and they even sent out a contractor. Now I have wires hanging out of the bottom of my tempo. Result? My wifi still is garbage to this machine. Pros: The classes are good Cons: -Wifi doesn’t work. Plan on hard wire. -Apple Watch won’t connect most of the time -rep counter doesn’t always work -trainers don’t work out with you. They work out “at you”. They do light weight and don’t break a sweat in most cases. -volume on their radio music is soft and can’t be turned up. -trainers don’t represent customer base. Over half are LGBT. This would be fine but when you sign up for a program different trainers are forced to you. -classes available on the go are watered down without features (no heartrate monitor, no rep counter) -price for what you “actually get” isn’t even close -they sell you on extra equipment but the classes almost never include them. For example they have you do bench press on the ground when you have a bench. If you use the bench anyways it won’t count the reps.
I've had my Tempo studio for almost 2 years now and I still love it. I've never had any connection or technical issues with it at all. The classes are varied, the coaches are great, and I love being able to work out from the comfort of my own home.
Connection Issues--poor support! My Tempo fit worked great for about 3 months, then I have been having issues connecting since. I believe it to be a faulty NIC card, but when I try to get support, they Tshoot over and over until providing an extender, that worked once. I spend more time calling with issues and troubleshooting than I get to even work out with it. I am a network engineer and know my network. My IOT devices work fine, but not this one.... or at least not for long. Please save your money. It's a headache if you get a faulty unit. Very unhelpful support and they will try to give you extenders and such, when what you may need is a new until that actually works consistently.
Placed an order back in October and was sent an incorrect color and the audio also had this weird static noises when turned on. On top of that, the bench that was estimated to be delivered in December was actually not delivered in December. Reached out and was told early January… come February, still nothing. Now I am being told April. It is so frustrating as I cannot do a lot of the upper body exercises without this piece of equipment. If I had known this, I wouldn’t even make the purchase in the first place.
This is a HORRIBLE company and product- buyer beware. We purchased a tempo and in a matter of months it starting making a sound, an irritating sound making it unusable. They sent me a part to replace and it still did not work. Jan 15 they said they would get back to me....never heard a word from them but they took our monthly fee! Fed up I emailed to cancel, they ignored me and said they now have a fix and wanted to send me a part- really??? After I contacted them! They basically tried to ingore my request to cancel until I called them and got furious. I asked for my subscription fees back because I had not been able to use it and the answer - they would cancel but no reimbursement. Now we have a heavy piece of trash to get rid of. Please save your money- Do not buy!
Tempo is an innovative home gym membership platform that leverages artificial intelligence to deliver personalized strength training plans and responsive workout guidance tailored to individual biometrics. The company focuses on providing users with a virtual personal training experience that adapts to their specific fitness levels and goals. Tempo’s unique offerings include smart weights that adjust as users progress, real-time performance tracking, and customizable workout plans that cater to various needs, including those recovering from injuries or managing pregnancy. Targeting fitness enthusiasts seeking a flexible and effective home workout solution, Tempo aims to create a supportive environment that motivates users through features such as 3D body scans, progress tracking, and achievement rewards. By combining technology with personalized training, Tempo enables individuals to make measurable progress and maintain their fitness resolutions in a convenient setting.
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