Veeno Reviews (Jul 2025): Is It Legit? Trust Score 4.4/5 from 116 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	116	100%		● Low

4.4 / 5 overall

=

116 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.5▲ 1.0
12-month avg: 3.8
All-time: 4.4
Category avg: 2.7

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Bars & Pubs.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
VeenoThis company	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.3 out of 5 (good)	4.7 out of 5 (good)	—	116
Marco Pierre White Restaurants	2.1 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.5 out of 5 (poor)	1.5 out of 5 (poor)	+1%	268
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25

Bottom line: Veeno is #1 of 4 on overall rating in this group.

1 review

Jul 15, 2025

Featured

Nightmare

Tried to book and join my daughter with my voucher in Chester. Phone constantly engaged for 2 weeks and no answer from their booking website. Chat also useless kept asking for a booking number!!! Avoid!!

1 review

Jun 2, 2025

Featured

Easy ordering

Easy ordering, good wine

1 review

Apr 9, 2025

Featured

Wouldn’t honour the vouchers

Was bought a voucher for Christmas by my son for a wine tasting experience. On trying to book have been told (fairly curtly) that they don’t allow vouchers on a Saturday night and we should have read the small print. I called again to see if I could book a table for Saturday (without mentioning the voucher) and there was availability for me to book for the same deal as the voucher! Shocking to promote vouchers and take your money but not allow certain times. Advise not to purchase vouchers from this company.

1 review

Mar 3, 2025

Featured

I have given 3 stars purely on the…

I have given 3 stars purely on the basis that the wine and paired nibbles were on point, no fault there at all, on redeeming a gift voucher from our daughter the guy at the entrance didn’t seem very happy, then we couldn’t get they’re attention for service, my wife went to the bar to order an extra portion of olives so when we asked for the bill we were charged over £10 for a £4 portion of olives (apparently an undisclosed service charge of 12.5% was acceptable for bad service throughout)) even though we were there with a voucher Unacceptable service!!!!!! Infact I’m now reducing to a 2 star

1 review

Jan 27, 2025

Very helpful

Slight issue with the delivery (not Veeno's fault) but the manager at the local restaurant sorted it out for us very quickly. Thanks!

1 review

Jan 24, 2025

Wine brilliant but.....

Wine brilliant! However "preferred delivery date" was ignored.

1 review

Dec 26, 2024

Exceptional service

Order was personally delivered by local Veeno staff to meet pre Christmas, way beyond what you would expect.

1 review

Dec 14, 2024

Super wines and great customer service…

First sampled Veeno wines at a tasting I. The Bristol Bar. Bought a couple of cases for Christmas from the on line shop. One bottle was broken in delivery and Mine arranged a replacement. Great service

1 review

Dec 13, 2024

Good products delivered on time

Good products delivered on time, friendly service

1 review

Dec 13, 2024

100% recommend!

This was a Christmas gift from last year that I finally got round to booking 12 months later… And it was so worth the wait! We had a lovely evening; Ellie our host was brilliant, so informative on all the wines we tried and what foods should be paired with them. Would 100% recommend this!

1 review

Dec 7, 2024

Personal contact re my order was…

Personal contact re my order was appreciated & delivery as advised. Many thanks.

1 review

Dec 5, 2024

Our first visit to Veeno in Chester as…

Our first visit to Veeno in Chester as my daughter gifted me a voucher for the I Quattro vino for 2 for Father's day. It was cosy, charming and the staff were helpful, personable and knowledgeable about the food and the wines. We really enjoyed it and had the tasting platter with wine pairing. We saw other customers food too from the normal menu which looked very nice and plentiful.

Mr Martin Sankey

1 review

Oct 23, 2024

Easy to order but lacking tracking…

Easy to order but lacking tracking information. Wine price was much better than in the wine bar itself even though they were giving a discount. Shame they do not keep prices in the wine bar the same as the online shop.

1 review

Sep 14, 2024

Disappointing

Purchased a selection of meats and cheese and some wine to celebrate our anniversary. Nothing arrived during shipping timescales and then an email arrived saying my order had been refunded with no explanation why. When I queried this via email I was told they no longer ship food products via parcel force… why are the food products on your ‘online shop’ if they can’t be shipped? Confusing. I fed this back via email and haven’t even had a response from the customer service team. A very different experience compared with our in-store one in Edinburgh. I won’t be trying to order from the online store again.

1 review

Aug 29, 2024

Fast and Reliable.

The order process was very quick and the items were well-packaged and delivered in a timely manner.

1 review

Aug 16, 2024

The wine we ordered was no longer…

The wine we ordered was no longer available but staff at Veeno offered an alternative and it arrived within 2 days. Fantastic service.

1 review

Jun 8, 2024

We recently spent a blissful few hours…

We recently spent a blissful few hours at the Veeno Wine Bar in Chester to watch The Duke of Westminster’s wedding at Chester Cathedral - the bar is THE best viewing point of the front of the cathedral! Nico, Ellie & the team couldn’t have been more accommodating, they really did help make the day extra special 👌🏼 The food, drink & service here is always excellent so whether you’re visiting Chester for the weekend or are a fellow Cestrian, add Veeno’s to your itinerary! Thank you Nico, Ellie & the rest of your team for such a memorable day! 🥂

Mrs Deborah Swann

1 review

May 26, 2024

Had a great night at Veeno Leicester

Had a great night at Veeno Leicester. Our server Joanna was professional and helpful. Food and wine was very good.

1 review

Mar 10, 2024

Veeno Leicester

We went to Veeno Leicester for lunch on Saturday. The service that we received from Lene was exceptional. She was so knowledgeable and recommended us some amazing wine. The food, wine and service were amazing - I would definitely recommend Veeno.

1 review

Mar 1, 2024

Delicious wine. Great customer support.

Slight snag with my order, but once James @ Veeno contacted me and explained why the wine I had ordered wasn't available it was very quickly sorted. So thank you James for sorting it out, great communication, snags happen, and the wine is excellent - look forward to drinking some more in one of your restaurants.