Veeno is an Italian wine bar and restaurant chain that specializes in importing wine from its own vineyard located in Sicily. With five locations across the UK, the company aims to provide customers with an authentic Italian dining experience that combines quality wine and traditional cuisine. The venues are designed to create a welcoming atmosphere for guests looking to enjoy a meal, engage in wine tastings, or participate in unique culinary experiences. Targeting wine enthusiasts and those seeking a cultural culinary experience, Veeno offers a variety of services including wine tasting events, special dining experiences, and club memberships that provide exclusive benefits. The company emphasizes the importance of connection and discovery through its offerings, making it an ideal destination for individuals and groups looking to explore Italy's rich wine heritage.
Reviewers generally praise Veeno for its excellent wine selection and attentive service, highlighting the enjoyable experiences at their wine bars. Many customers appreciate the easy ordering process and timely delivery of products, with several noting the helpfulness of the staff in resolving issues.
However, there are significant complaints regarding the handling of gift vouchers, with some consumers reporting difficulties in booking and a lack of clarity about restrictions on voucher use. Additionally, a few reviews mention disappointing experiences with food orders and shipping issues, including refunds without explanation. Overall, while the wine and service receive high marks, the challenges with vouchers and order fulfillment detract from the overall experience. The sentiment leans positively, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 116 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 4.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 116 most recent reviews.
“Slight issue with the delivery (not Veeno's fault) but the manager at the local restaurant sorted it out for us very...”
“I have given 3 stars purely on the basis that the wine and paired nibbles were on point, no fault there at all, on re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Bars & Pubs.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.7 out of 5 (good) | — | 116 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Veeno is #1 of 4 on overall rating in this group.
116 reviews of Veeno. Filter by what matters to you.
I thought I’d ordered a voucher for a wine tasting experience at Veeno Stratford upon Avon but it arrived in a cool box (cardboard) for a do it yourself wine tasting at home !! I know the order placed was for a home tasting BUT I was trying to order a wine tasting at Veeno in Stratford upon Avon!! My point is that it was NOT clear when I ordered it!!!!
Sadly experienced very poor customer service and the food, even though very tasty, was extremely expensive (afternoon tea. Very little food, no drinks for £50??!!) and the service was non existent
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Veeno Chester On a cold winters night we called into Veeno Chester, we had the warmest of welcomes from the staff, named Aaron and Imogen, of Veeno, We were amazed of the knowledge that the two had of the wines and food offerings, we participated in the Wine/Food tasting experience, so impressed we continued with a bottle of our chosen wine and more tasty food offerings. Great restaurant, attentive staff with great views of the Chester street scene from a seat in this Sicilian themed restaurant, most enjoyable , we will be back to this one.
Everything was good, from using the website, ordering, payment and delivery went well. Many thanks
My wife and I booked a "Wine and Food Tasting Experience" in the Chester Veeno with 2 friends as part of their 50th Wedding Celebration. We were VERY disappointed because: 1. The table was far too small for four people, and soon became cluttered, as all the wines and food were delivered together. (I appreciate that it is a small venue). 2. It was not a wine tasting "experience" at all, as all 16 wine glasses were put on the table at once, with no labelling or reference to the related items on the food platter, except for a paper leaflet giving a very brief relationship of each wine to the food items. 3. The food items on the platter and bread basket were very few. 4. When the bill arrived there was a surcharge (not advertised) as our 2 friends had asked for vegetarian food; and a service charge (again not advertised) of "10%", which in fact proved to be 12.5%). 5. The service was very slow and during our time at table the staff appeared very disinterested.
Wasted experience We had chosen the wine experience and this was ours. Paper placemat with printed information about the wine and what goes well with it alongside a glass of that wine, a board with some hams and cheese to match the wine. The small amount of ‘food’ had definitely been prepared far in advance as the ham had dried on the edges and the cheese had sweated out, the salad leaves were wilting past the point of actually wanting to eat them. Honestly we have had better hams and cheese from Aldi the saving grace was the bread and sparkling water. Not much of an experience and a waste of a voucher, no actual interaction with the team about the wine’s their history etc. should have just read the label we would have got more information from it.
Another fabulous evening with great food, wine and ambience at the leicester Veeno! A special mention for Mukesh who is an amazing host, helpful, courteous and always goes the extra mile!
It does not even deserve a single star. Waited 1 hour and 45 minutes for our afternoon tea, there was hardly anyone to serve us and the food was awful. Extremely disappointed and won’t be going back again.
Easy to order Fast delivery Great packaging Qualify product
P31,,,, Arrived today in perfect condition, 100% Customer satisfaction as always. Very professional service by very very professional people,,,,, PS Please come back to Manchester!!!!! Thank you 🙏 once again.
My order arrived with 2 bottles of red wine leaking,as this was for a 65th birthday present it was very disappointing to have to clean everything up
Visited today with my daughter, had Italian afternoon tea with Prosecco, absolutely lovely food, place had a very nice ambience & the lady that served us was friendly, attentive & very helpful, all in all a great experience, thank you Veeno’s sure we’ll be back soon
We had a two hour wine tasting experience at Veeno in Chester and from start to finish had the best time, Beth our server was so knowledge about the wines we were tasting and which wines went with the sharing platter of meats and cheeses that was part of the experience. Beth had a lot of time for us we didn't feel rushed and at the end we were not pressured into buying any wine but we did anyway because it was so nice. Beth is a credit to the company.
Veeno is an Italian wine bar and restaurant chain that specializes in importing wine from its own vineyard located in Sicily. With five locations across the UK, the company aims to provide customers with an authentic Italian dining experience that combines quality wine and traditional cuisine. The venues are designed to create a welcoming atmosphere for guests looking to enjoy a meal, engage in wine tastings, or participate in unique culinary experiences. Targeting wine enthusiasts and those seeking a cultural culinary experience, Veeno offers a variety of services including wine tasting events, special dining experiences, and club memberships that provide exclusive benefits. The company emphasizes the importance of connection and discovery through its offerings, making it an ideal destination for individuals and groups looking to explore Italy's rich wine heritage.
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