Veeno is an Italian wine bar and restaurant chain that specializes in importing wine from its own vineyard located in Sicily. With five locations across the UK, the company aims to provide customers with an authentic Italian dining experience that combines quality wine and traditional cuisine. The venues are designed to create a welcoming atmosphere for guests looking to enjoy a meal, engage in wine tastings, or participate in unique culinary experiences. Targeting wine enthusiasts and those seeking a cultural culinary experience, Veeno offers a variety of services including wine tasting events, special dining experiences, and club memberships that provide exclusive benefits. The company emphasizes the importance of connection and discovery through its offerings, making it an ideal destination for individuals and groups looking to explore Italy's rich wine heritage.
Reviewers generally praise Veeno for its excellent wine selection and attentive service, highlighting the enjoyable experiences at their wine bars. Many customers appreciate the easy ordering process and timely delivery of products, with several noting the helpfulness of the staff in resolving issues.
However, there are significant complaints regarding the handling of gift vouchers, with some consumers reporting difficulties in booking and a lack of clarity about restrictions on voucher use. Additionally, a few reviews mention disappointing experiences with food orders and shipping issues, including refunds without explanation. Overall, while the wine and service receive high marks, the challenges with vouchers and order fulfillment detract from the overall experience. The sentiment leans positively, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 116 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 4.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 116 most recent reviews.
“Slight issue with the delivery (not Veeno's fault) but the manager at the local restaurant sorted it out for us very...”
“I have given 3 stars purely on the basis that the wine and paired nibbles were on point, no fault there at all, on re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Bars & Pubs.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.7 out of 5 (good) | — | 116 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Veeno is #1 of 4 on overall rating in this group.
116 reviews of Veeno. Filter by what matters to you.
Amazing food, excellent beverages, and the ambience is splendid. I have to say MICHELLE was so attentive and nothing stopped her from helping and was always smiling. Reading aveeno if you have never been I highly recommend it!!
Baron was great and very knowledgeable. Couldn’t be more accommodating. We go to veeno in Edinburgh often and all the staff are always great.
The service was very poor – The Waitress was very vague, and when she offered us Parmesan which arrived halfway through our meal and not grated she had no explanation or apology. The bruschetta arrived after the main meal – and in general, the food was very average. I think the staff were enjoying themselves while we were not ! We won’t be back.
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Website incorrect - false advertising not a good thing - you should amend immediately you still don't understand - apologies are not enough - you know the product is not available and I note you are still advertising 10 days later - false advertising is a serious offence - pls stop misleading customers - you have been informed and do nothing - a bad reflection on your company ethics
It might be more a delivery issue but the the wine tasting experience box arrived at the address damaged with wine leaking out of it.
Veeno Reading 5 star food excellent we had the platter for 2. Made a booking and it was my own fault as I forgot to ask not to be seated on those stool chairs because of my back. Got there and our table had stools I explained to the guy about my back and even though they were so busy he still took the time to find us a table with normal chairs so I would be comfortable. Have been here about 4 times now and staff go above and beyond. Wonderful place great atmosphere great food
Did not arrive on requested date.
Great experience with helpful and knowledgeable staff. Thanks to Emily for making it a wonderful experience
Easy to order arrived when they said it would great food and wine loved it will definitely order again
Wine and food were delicious. Staff were friendly, knowledgeable and helpful. The Chester location is ideal for people watching. My wife and I had a great time there. In fact after we left we walked around Chester for a while, shopped and then went back to Veeno for another bottle of wine. Thanks for a great time.
Had the "Taste of Sicily" as a gift. Fantastic. Nice atmosphere and great service (thank you Ellie).
Excellent wines, rapidly delivered.
I bought some wine tasting vouchers for two friends from Veeno as Christmas presents recently. I have to say I was really impressed with the superb customer service I received post sale! I had a complication in that useless Royal Mail failed to deliver my Christmas cards with the vouchers in and I had to contact the Veeno customer support to get them cancelled and new versions issued. The team were so friendly and incredibly helpful, really impressed with them! Thank you. Looking forward to hearing from my friends how much they enjoy the experience :)
Great food, great service but freezing cold we had to keep our coats on.
It's not a very clear site & it autonatically puts you on to a recurring order. Not user friendly. I was put on a recurring order for every 2 weeks autonatically & did not realise. It needs to be MUCH clearer & a page for ONE OFF purchases. I won't use it again
Veeno is an Italian wine bar and restaurant chain that specializes in importing wine from its own vineyard located in Sicily. With five locations across the UK, the company aims to provide customers with an authentic Italian dining experience that combines quality wine and traditional cuisine. The venues are designed to create a welcoming atmosphere for guests looking to enjoy a meal, engage in wine tastings, or participate in unique culinary experiences. Targeting wine enthusiasts and those seeking a cultural culinary experience, Veeno offers a variety of services including wine tasting events, special dining experiences, and club memberships that provide exclusive benefits. The company emphasizes the importance of connection and discovery through its offerings, making it an ideal destination for individuals and groups looking to explore Italy's rich wine heritage.
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