Importants Frais de douane a rajouter
Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir

Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
Earnshaw Watches receives significant criticism from consumers, primarily due to poor customer service and product reliability. Many reviewers express frustration with the company's support, noting that inquiries about warranty repairs often go unanswered or are met with unhelpful responses.
Additionally, several customers report issues with the watches themselves, such as mechanisms failing shortly after purchase or aesthetic appeal overshadowed by quality concerns. Despite these complaints, a small percentage of users appreciate the beauty of the watches and have had positive experiences, highlighting their unique designs and satisfactory customer service in some cases. However, the overwhelming sentiment reflects disappointment, particularly regarding hidden fees and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“One thing remains true that I only ever bought directly from Earnshaw website, except for the very first watch”
“The watch was beautiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Value | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 51 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Earnshaw Watches is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
51 reviews of Earnshaw Watches. Filter by what matters to you.
Over a year ago
Worst support ever. 0 help and a lot of hidden costs. Strongly advise to consider another brand.
Over a year ago
If I could leave zero star I would. I have a Bessemer watch that the rubber strap fell apart. Thomas Earnshaw does not even sell a replacement strap for their own watch. I’m totally willing to pay $10... See more
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Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir
I have many Earnshaw watches and I’ve never had a problem with one. The company did send me the wrong watch once and they paid for the return shipping and sent me a replacement. I absolutely love their watches.
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order. After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency. If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
This is good app
Their customer service is terrible. They don’t respond and simply doesn’t care after the sale. I had to pay more than double for import duties on the watch, and a €150 watch ended up costing €320. Won’t recommend this brand
Bought an Earnshaw watch as an engagement present for my husband, from Gold Coast Australia in 2017. They look absolutely beautiful and unique and the story of how long they last!!!.... BUT, his fell apart on his 3rd wear. No watch makers could repair it and the shop in GC closed down. To get the Earnshaw Company's service and repairs is very difficult. Watch makers said it would cost more to fix and buy parts as to what the watch is worth. How very disappointing and very angry.
Non précisé : taxes de douane et TVA à notre charge. Très joli, mais mécanisme très mauvais. Je verrai si je peux y mettre un autre mécanisme automatique. Passez votre tour.
Très belle montre d'un point de vue esthétique. Moins d'un point de vue qualité comme pouvait le laisser penser le prix. Avec en moins d'un an nécessité de renvoyer 2 fois en réparation, sachant que en plus la garantie de 2 ans ne couvre pas tout obligeant le client à payer lui même les réparations.
Worst support ever. 0 help and a lot of hidden costs. Strongly advise to consider another brand.
My husband bought a watch from them about 6 months ago, then it stopped working. He contacted the customer service via email immediately because it was still under warranty. And 3 weeks passed... No single response from them.
The watch has a very beautiful dial, especially when in the light. However, after a year of use, it broke. I emailed Earnshaw about the watch, and they answered straight away even though I bought it from a different website. I sent the watch, and it got repaired and is now fully functional. The watch I bought was the ES-8230-02 in Marseille Blue. The dial was 42mm and had sapphire glass. It was a skeleton, and the dial was blue with gold hands and gold roman numerals as the numbers. They say the movement is in-house. However, I think it is probably a Miyota movement. The strap is leather, I am not sure if it is real leather, but it is really comfortable. The weight of the watch is good. It is a open back, so you can see both the front and back workings. The crown had indents for better grip. The buckle has an "E" sign which looks quite good.it has "EARNSHAW" written on the buckle too. Overall, I am satisfied with this purchase.
Juste du style. La montre perds 5 minutes toutes les heures et l’aiguille des heures est mal calée, elle indique 5:00 à 16:30. Montre déjà renvoyée et retourner avec le même défaut. Ne vous faites pas d’illusion à ce tarif…
If I could leave zero star I would. I have a Bessemer watch that the rubber strap fell apart. Thomas Earnshaw does not even sell a replacement strap for their own watch. I’m totally willing to pay $100 for a strap and I can’t. It’s a specific shape at the pin so now the $500 watch is garbage. Absolute bs. DON’T EVER BUY THEIR WATCHES!!!
I bought 2 watches. One of them not even worn was not working at all. The second passed +2 years later. What do you expect from a watch which you can buy looking and working the same like the watches on aliexpress. Thomas E. support did not show any flexibilty and the repairing company Mistral made an offer to repair the watches for almost like the same price like a new one. Not recommended! Plus fake reviews on their site
Description trompeuse, du coup demande de retour. C’est entièrement à notre charge et vers Hong-Kong ! Inadmissible, produit non-conforme et on doit payer pour se faire rembourser. Site à fuire...
Attention car les prix indiqués ne contiennent pas les frais de douanes. Bilan achat de 240 euros je viens de recevoir une facture à payer de 81 euros en plus pour douanes et tva.....envoyée un mois après par le transporteur ....Très mécontente
J'en ai eu 2, les 2 ne fonctionnent plus en 1 année, j'ai testé drop shipping on ne m'y reprendra plus Allez chez de vrai horloger pour le même prix !
I purchased a watch last year that, unfortunately, turned out to be an absolute disappointment. Within a short span of time, the watch broke not once, but twice. The customer service ignores my emails. No answer for over 3 weeks!
I puchased one of these watches and for anyone who is thinking about buying them for their nice price DONT! Their support is the absolute worst I havent seen anything like this before, literally non-existent. No response on polite emails, you literally cant even submit a question to support team on their website, it literally doest allow you! The watch itself looks way better on the photos. When you have it in hand you can feel the chinese quality (very cheap) I was very disappointed by that. Overall really bad, not even worth the lower price. AVOIT AT ALL COST!
I have just purchased the Raleigh watch very impressed solid amazing time peace top markes Was purchased at Argos great price also
Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
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