Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
Earnshaw Watches receives significant criticism from consumers, primarily due to poor customer service and product reliability. Many reviewers express frustration with the company's support, noting that inquiries about warranty repairs often go unanswered or are met with unhelpful responses.
Additionally, several customers report issues with the watches themselves, such as mechanisms failing shortly after purchase or aesthetic appeal overshadowed by quality concerns. Despite these complaints, a small percentage of users appreciate the beauty of the watches and have had positive experiences, highlighting their unique designs and satisfactory customer service in some cases. However, the overwhelming sentiment reflects disappointment, particularly regarding hidden fees and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“One thing remains true that I only ever bought directly from Earnshaw website, except for the very first watch”
“The watch was beautiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Value | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | 2.2 out of 5 (poor) | — | 51 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Earnshaw Watches is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
51 reviews of Earnshaw Watches. Filter by what matters to you.
My experience with this company was absolutely the worst!!! They’re products are not worth the money that they cost!!! And the warranty is a gimmick!!! If you send a watch to get fixed they’re goin to say it’s not covered under warranty if if you’re item is having the very issue stated in the warranty policy! Their customer service is very unprofessional!!!
Thomas Earnshaw watches have no affiliation to Thomas Earnshaw the English watchmaker The watches are made in China using the most basic materials In my opinion it should be against the law to use Earnshaw's name and brand on these cheap and badly made Chinese imports
ok watch brand. mine does not hold accurate time. It will lose a few minutes everyday. Looks good though.
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The watch was a gift. Looked great, self winding, see through case, really nice. Watch started gaining time, contacted customer service and promptly after conducting a test, arranged to send watch to Hong Kong for replacement. Great I got a replacement. Within weeks, and I hadn't worn it a lot during that time, I went to pull crown out to change the time, only issue was I couldn't get the crown out. I tried over a few hours, every time scared I would damage the gift I was given. Gave it one more try, and guess what came out, the crown and the pin attached to it. Bugger! Pushed the crown back in. Watch still works only issue is I have to start wearing it at the time it last stopped on. That's ok, shouldn't have been that hard if you ask me. Contacted support and long story short, I have to return it to Hong Kong (again), they'll look at it and if it's under warranty, they'll replace or fix. If it's not a warranty issue they'll send me a quote. The watch is still under warranty..... I won't be sending it back, I'll wear it at the time shown and let it self wind. Not sure I would offer these watches as a gift. No watch should have this many issues and not having someone in Australia makes it more difficult. Guess I could take to a watchmaker.
I had to leave 1 star as I wouldnt be able to leave a message without. I am very disappointed with the customer service from Thomas Earnshaw. I have a 2 year warranty on the watch I purchased after a year I had problem with the watch gaining time, I contacted the company support team who were very quick to react and advised I contact their repair centre (Mistal) I did this and did get good service from this company unfortunately my watch was never fixed, now 7 months later and 4 times the watch was sent back for fixing I have a watch that now gains between 1 and 2 hours a day, I have emailed Thomas Earnshaw advising how I have worked with them to solve my problem however this has not been achieved and I have requested a new watch as mine is not fit for purpose, I have been informed that as I have had the watch over a year they will not replace it so the 2 year warranty dosent mean a thing! I would suggest avoiding buying a watch from this company. very very poor warranty service.
Absolutely poor watch build quality, mine was delivered losing 10 minutes per day and 6 months later would not manually adjust. Model 8011. Have to send in for service. This is the bill. RETURN SHIPPING LABELS WATCH #1: EARNSHAW 8011 SHIPPING CARRIER: FEDEX SERVICE CLASS: INTERNATIONAL ECONOMY INTERNATIONAL SHIPPING FEE: $50.00 EVALUATION FEE AND DOMESTIC RETURN SHIPPING: $38.00 COST TO INSURE: $1.0 SIGNATURE IS REQUIRED On top of this repair is not guaranteed. Spend your money elsewhere.
FRAIS DE TAXE A PAYER EN CADEAU !!! j'ai acheté une montre chez Thomas Earnshaw d'origine anglaise et hors union européenne,donc a la livraison 40 euros de taxe a payer en plus sans que cela ne soit indiqué sur leur site lors de la commande. Méfiez vous de ce site qui triche sur les prix en indiquant pas qu'il y a la taxe a payer a la livraison.
Cheap chinese watches.
Not good watches.alot are Japanese /China movements. When these watches are advertised on a certain channel the information on time pieces is very limited. They never tell you what engine or movement that powers the time pieces. Thomas earnshaw watches are in general cheap pieces that are sold for an over the top price. I will say this.there are a few and I mean a very few that are any good.ie Swiss made pieces yet still over priced.you most do your homework when it comes to purchasing a time piece.hope this helps....
I purchased the watch 31st of January 2022 after five weeks the watch strap clasp broke through no fault of my own I contacted Thomas earnshaw To be told the watch strap it’s not covered by the guarantee and they wanted to charge me a further £68 to fix and put a new one, and I would have to pay for the postage as well I think it’s disgusting that Customer Service was not helpful I would never buy from them again
Since purchasing this watch, I have had repairs done 3 times, which have not made overall improvements to the watch. My first repair was to clean out iron shavings which appeared inside the watch when being wound up. During this repair, the servicing company (Mistal Time Services) flipped the moving front mechanism of the watch (which was the most beautiful aesthetic part of the watch) without telling me. After complaining that my watch had been sent back to me with flipped parts, I was told this was being done to all watches that come for repair as the mechanism is known to have problems keeping accurate time in Earnshaw watches and this was supposed to fix it. However, the watch is still fast by ~5 minutes every 2-3 weeks and now the overall look of the watch is worse than when originally purchased. My latest repair was in April this year, to replace the glass dome for a scratch and replace the watch strap with a genuine earnshaw strap. Today (October of the same year), I have complained to the repair company as the strap holding parts have completely come apart). I have spent over £150 in repairs for a watch that cost £319.00 within 3 years. Whilst I'm sure the repair company bears some responsibility for this, I am quite certain that Earnshaw Watches are at fault for providing components that don't work or fall to pieces. It is a huge shame, as Earnshaw Watches look fantastic I receive a lot of comments about the watch when I am wearing it. But I have not been able to recommend it to a single person due to the issues I have faced.
I have purchased a few of their so called collectors watches. Whilst the watches are ok I am not that happy that a watch you may pay £520 for is within a year being sold for £129.00. If this company itself does not hold any value to their products then who will. It is obvious that if you pay full price for one of their watches you are being ripped off. I now find that two watches that I really liked and paid over £1000 for are now being sold on their own website for £129.00. The second hand resale value of these watches would now be next to nothing. I now look to brands like Seiko, Orient, MWC for watches and as a result of Thomas Earnshaws marketing and valuing of their own products I would also avoid purchasing any of their sister brands such as Spinnaker.
Oh I bought a watch Beaufort. Back on the rotor doesn’t stay the number of the jewels like on the other watches. It came without the card off authenticity. The dial is moving. I am extremely disappointed.
Absolutely fantastic watches. I have owned the Longcase Grande skeleton in emerald green for a month, and it is the nicest watch that I have ever owned! Professionalism, quality and elegance is really the essence of this company. I have received so many compliments on my watch, and this has led to many of my friends purchasing their own Thomas Earnshaw watch. They have so many different designs that there will always be one perfect for you. Lovely watches at an amazing value!
I have great love for watches and Earnshaw watches is one of the few watches I will wear when I'm out performing and singing in public. Professional service and good quality. They provided me with a tracking number when I ordered from them last year and the watch arrived on time. I love the fact that the watch bares my hometown's name, Vancouver.
Thomas Earnshaw is a distinguished watch company that specializes in crafting elegant timepieces designed for the modern gentleman. Drawing inspiration from the legacy of the legendary watchmaker Thomas Earnshaw, whose timepieces played a role in Charles Darwin's historic voyage, the company emphasizes a spirit of adventure and exploration in its designs. The collection features a variety of styles, including automatic, mechanical, and skeleton watches, catering to diverse preferences. Targeting discerning customers who appreciate fine craftsmanship and timeless elegance, Thomas Earnshaw offers a curated selection of watches and accessories. The company also provides options for various occasions, such as graduations, birthdays, and weddings, ensuring that there is a suitable piece for every celebration. With a commitment to redefining classic elegance, Thomas Earnshaw continues to deliver quality timepieces that resonate with modern consumers. For more information, visit their website at www.thomas-earnshaw.com.
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