Thanks for the voice mail and email…
Thanks for the voice mail and email followup!

Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
Thanks for the voice mail and email followup!
Marvin was great. We were supposed to fly to Spain this morning from Italy but found out about the country-wide power outage in Spain. Decided we needed to go home to Hawaii & booked last minute flights to get home. He was able to get us on a flight and confirmed the etickets were received. Thank you Marvin, we are very appreciative! 🙏🏻
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This is my first time using a "travel agent", and I only used this service because I was directed from Kayak. This booking came through as an unusual amount, from an airline I didn't book from, so my bank gave me a fraud alert and I confirmed that I did not make the purchase of that amount. I called the customer service at Thrive and they were unhelpful in understanding my complaint and how their business practice of having two different charges impacts people. I searched on Kayak while on the phone with the agent, and found the same exact flights, through Thrive, for $25 cheaper. I asked to be switched to that fare, and the agent either didn't understand or could not process the request. I couldn't reactive my card with my bank until the next day, so I asked to cancel the current transaction. Thrive did honor this and I was refunded. I then booked the cheaper fare myself. However, this reservation was not actually booked with the airlines for 4 days. The final amount charged was STILL not the same as I agreed to on the Thrive transaction. I emailed a different travel agent, assigned my new transaction, a day after I thought I book and still haven't heard from him. I've now been assigned a third travel agent, who can hopefully answer my questions. I'm shocked this company is still in business with their slow service and concerning practices.
The agent Joe was fabulous helping me find another ticket and lowered the price. He was patient with me. Friendly and courteous. I wish the price would still go lower than what he offered. It s ridiculous that it had to go higher than the in one I purchased in Feb. Why? But thanks
Joe was so helpful and personal he helped me go through the process and assured me as I was feeling nervous about the process.
Mason and his assitance and his follow up. Price. Seamless.
I was asked to provide a one time password, after refusing it I was booked a different flight than I had selected. EDIT: Thrive called me back, and they were able to resolve the issue and send me a refund. Thank you for being proactive. Updated from one star to four star.
The ease of booking.
I suspect this company is using price bait. I first tried to buy a Japan Airlines ticket, and Stephanie said my bank declined the payment. But when I contacted the bank, they said there was no issue. She tried twice and it still didn’t work. Then she said the charge problem was on the airline’s end. After that, I switched to another airline, ANA, but still couldn’t complete the booking. I have no idea what the actual issue is.
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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