Bruce Galloway was wonderful in helping…
Bruce Galloway was wonderful in helping me book and exchange my ticket … much appreciated!

Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
Bruce Galloway was wonderful in helping me book and exchange my ticket … much appreciated!
The flight I booked was very affordable compared to other travel agencies I looked it. It was also nice to be able to talk to a live agent and be assigned to someone to help me through the process. However my biggest complaint is that Thrive offers all these little opt in fees such as making sure to be assigned an aisle seat. Once you complete selecting all the opt in services and the reservation there is no way to confirm what you selected. So when I reached out about having paid a fee to have an aisle seat assigned and I was assigned a middle, no one seemed to be familiar with these extra options or would help me. In fact when I asked for the my list of opt in items I paid for, the chat agent discontinued the chat. So if I used thrive again, I will never select the opt in features.
Couldn't be better. From "A" to "Z" everything was perfect. Thanks a lot for your business! Nikola H Kolev
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Excellent customer service!
They were quick to respond, very easy to talk to, and very compassionate. Follow through was exceptional.
Michael Boyd is a terrific agent! He is responsive, personable, efficient, and totally knowledgeable. I have already referred him to friends.
john Palo helped me get a great deal. i had been looking for a one way ticket from amsterdam to tampa. most flights had 2 stops with special conditions. john got me a direct flight at the same price. saving me the trouble of switching planes and saving me 7 hours of travel time!
I had to reschedule my flights last minute. Expected to have to explain my situation multiple times to different agents. Instead, I communicated with the same agent (Diane Mejia) across multiple interactions. Diane found me a great flight reschedule at the requested date. Fantastic experience.
I read a bunch of reviews and spoke to a rep on the phone. I mentioned to the rep that reviews on line are sketchy at best where people book a ticket and then Thrive Travel emails back and states that the fare is no longer available. I booked thru the web site a business class ticket for $2380. After 12 hours no confirmation arrived. I emailed the rep 3 times with no response. I finally got an email stating that the rate is no longer available and now its $3700 for same ticket. Bait and switch. Buyer Beware. Fraudsters and scammers. Stay away. If Too good to be true than its actually true. Stay away!!!!!!!
Ordered and purchased tickets on Sat. 1/18. Marvin was assigned to my tickets and later in the day notified me that tickets were not available for the price and that I could either pay more or select an alternative ticket. I selected the alternative ticket. Marvin said I would receive the tickets. 2 days later I now have receipt of the tickets so I am a happy camper. Marvin was very diligent in working through the challenges of changing prices and helped me immensely. I'll use Marvin and Thrive again!
The booking process went well enough. Of course, I won’t really know how well things went until the trip is done. There’s a bit of an unusual maneuver to get the low price, and I am assured that it will work. The Support messages seem to be very timely and detailed. I wish I could’ve booked my own seat, but it wasn’t too much trouble to go to the airline and change it.
Prompt, personable, professional! It's very rare that a customer service tesm responds when there are problems and are clear about the next steps. And the agents know each other!
I honestly had concerns about using an external, independent and unknown-to-me site to book a very competitive, low-cost fare, but was quickly reassured by receiving a text message from my “focal”, Stephanie, telling me to reach out to her for any need. And when I needed to talk to her (I had a hard time figuring out how to get my e-ticket) she actually called me and texted me, even though I was overseas. I will definitely use the site again.
The travel agent Ms. Mejia totally followed through. My Credit card company first cancelled the transaction but after clearing that up on my end, she made sure I was booked. She followed through with both phone calls and emails. Perfect service!!
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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