Very good experience to deal with Joe…
Very good experience to deal with Joe to get thru the charges to my credit company. Thanks Joe

Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
Very good experience to deal with Joe to get thru the charges to my credit company. Thanks Joe
Nice work thrivethrust
Had a minor problem with the credit card payment but it was an easy fix and the Jenna in customer service was great. Price and service are top notch.
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This is the second time Mason has assisted us with reservations and once again we couldn't be happier with his expertise, professionalism, courtesy, and proactive support to get us the best deal possible. Thank you to Thrive Travel and Special thanks to Mason!
The service we received was beyond our expectation from a third-party travel agency. It felt more like a CONCIERGE service. Michael was very attentive, helpful and caring. Well done.
Immediately responses and support
One comment- your rates are attractive to last minute bookings. Large contrast to main carriers. But you're not set up to book flights last minute in a reliable manner Ill switch to others vendors for last minute bookings even if slightly more. To avoid the uncertainty if I have a flight during your 18hr delay to tell me. Cheers
This is the first time using Thrive Travel. The price for our flights are excellent. We did have a problem with communication over the weekend in obtaining a one time pin code (OTP). We were not expecting to have a code sent from our bank. In the future, this should be explained by the travel agent so purchasers know what to expect. The agents we're trying to be very helpful in sorting out this problem. Will use Thrive Travel for future flights.
Great experience! Easy and fast communication
Carrie called me today and she patiently explained and guided me on how to check in at Swiss.com. She later emailed me to remind me again, as she was worried that I might make a mistake. I am really grateful to her.
I "purchased" a business class ticket from New York to Dubai through Kayak on Thrive (Record locator F-530106), and received an email confirming the purchase which said: "Since your flights are coming up soon, our ticketing department is currently prioritizing your reservation to get it booked asap. I’ll keep you updated throughout the process. If we need anything as we progress, I’ll give you a call or send you an email, which do you prefer?" A a while later I got a call from Jenna Lobo at Thrive telling me it would take a couple of hours for me to get my ticket and that when it came "it might be under our corporate account, which will mean you won’t be able to add a frequent flyer account and earn points or status. Also, in some cases, you may see a cost reduction segment (aka: empty leg) attached to your booking, which you can simply ignore." Jenna went on to say that she would confirm the ticket and the basis shortly. Except she didn't. And when I insisted (on email) that they provide me the ticket, she called me back and said that she was sorry but they couldn't get a ticket for me. (update) This morning I got refund confirmation from Thrive, and then later today a call from Michael Boyd, at Thrive letting me know that a) my credit card had never been charged and b) that the situation was the result of a "cached" fare that had expired. Thrive also offered to compensate me for the inconvenience caused. Michael was cool - straight forward and apologetic. Given this I added two stars, which is the best I can do given I did not get a ticket.
Surprised by how easy and effortless the purchasing process was. Purchased a next day ticket which is usually a hassle with other services. With Thrive, I got a ticket confirmation within a few hours without having to talk to an agent (a common requirement for next day tickets because pricing changes at real time)
Very professional and helpful. Highly recommended.
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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