Joe is terrific
Joe is terrific. Sorted out my issue and it was resolved!

Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
There was a mistake in our booking involving our names, that was most likely caused by autofill on our computer. Unfortunately we didn't catch the mistake right away and we had to rebook one of our tickets just a couple weeks before the flight. This increased the cost significantly, but Thrive Travel went out of their way to correct the error, including helping us to recoup most of the extra cost. We found them to be very helpful, even going beyond what was required, to get this issue resolved in a timely manner. We will definitely use their services again in the future for our travel plans.
Absolutely DO NOT USE I almost could not get on my international flight because of Thrive Travel. I purchased a Lufthansa ticket through them (received confirmation emails, etc.). I did not receive a check in email for my flight 24 hours before, and when I called they told me that no seat had been reserved for me, and to get a seat I would have to pay an additional $250. I hung up with them and called the airline directly, which told me that I was only on stand by for the flight. I was able to get on the flight due to it not being completely full, but it was an extremely stressful experience, and I was almost scammed out of more money from them. Please do not use Thrive Travel to book.
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Good job and great communication
Thrive customer service was fantastic. I had to use a One Time Passcode from Mastercard to approve their transaction with the airline. I was skeptical at first, but their customer service was responsive and professional. Their booking with the airline did not include reserved seats, however, I was able to upgrade the seats on the airline website directly. Highly recommend Thrive
Great service from Bruce. Within 3 hours on a weekend, had my ticket, verified it on the airline website Ticket price was almost 45% less than other sites. The whole process was seamless.
The price we got through Thrive is much lower than what we saw on the airline website. Once the booking was made we were able to go to the airline website and buy the seats we wanted. Communication from Thrive, both via email and when I called the number they gave when you want to talk to a person, was clear and complete. The person I talked to was very helpful
We got to the airport to check in for our international return flight home and were told the tickets we purchased through Thrive Travel had been voided. We had to purchase two same day international flights to get home. A Thrive Travel manager reached out when we got home and explained that they purchased our tickets and after the transaction was confirmed my credit card could not verify the purchase and declined the charge resulting in United Airlines voided our tickets. Neither Thrive or myself were notified that the tickets had been voided. I asked how I could have avoided this outcome and was instructed to keep checking my confirmation number with the airline before any future flight. Because two separate international tickets had to be purchased to get back home, it took 5 days after our return to get our luggage. Other than receiving an explanation, we had to figure out how to get home and get our luggage on our own.
I booked a flight that was canceled by the airline and Thrive Travel helped me find a new flight and get a refund for the original. They were very helpful! The only thing I regret is getting travel insurance. It did not cover what I thought it would. This has no bearing on Thrive Travel since they are not affiliated. Just wanted to add that to other travelers! Travel insurance has A LOT of fine print so be careful out there! Thank you again to Michael and Bruce for your help :)
Sheena Taylor was very helpful in making our fight reservation. If all works as planned I will be very pleased and my wife will be convinced that I have not made a mistake.
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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