Good tarrifs
Had a great conversation with support team and provided good tarrifs

Tomato Energy is a company dedicated to providing renewable energy solutions to both residential and commercial customers. The company focuses on delivering sustainable energy products and services, including solar panel installations, energy efficiency consulting, and energy management systems. By promoting the use of clean energy, Tomato Energy aims to help customers reduce their carbon footprint and lower energy costs. Targeting environmentally conscious consumers and businesses, Tomato Energy strives to empower its clients with the tools and knowledge necessary to transition to renewable energy sources. With a commitment to sustainability, the company plays a crucial role in the growing demand for green energy solutions in today's market. Through its comprehensive offerings, Tomato Energy seeks to facilitate a more sustainable future for all.
Tomato Energy receives a mix of feedback from its customers, highlighting both commendable service and significant frustrations. Many reviewers praise the company's customer service, noting the helpfulness and professionalism of staff members like Taylor, Emma, and Pargat, who provide clear explanations and support during interactions.
Consumers appreciate the competitive energy rates and straightforward billing process, with some reporting satisfaction with their overall experience. However, a notable number of customers express dissatisfaction, particularly regarding billing errors and poor complaint resolution, describing experiences of being overcharged and facing delays in receiving accurate bills. Some reviews even label the company as "scammers," indicating a serious concern about trust and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 179 |
| Feb 25 | 4.0 | 292 |
| Mar 25 | 3.9 | 198 |
| Apr 25 | 4.0 | 120 |
| May 25 | 3.9 | 101 |
| Jun 25 | 4.2 | 79 |
| Jul 25 | 3.8 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction”
“I am deeply frustrated with Tomato Energy's billing accuracy”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tomato Energy is #5 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
500 reviews of Tomato Energy. Filter by what matters to you.
Had a great conversation with support team and provided good tarrifs
Very helpful,hopefully will be able to sort my direct debit going out on time
I joined in September and they’ve been fantastic so far. The lifestyle tariff is bloody brilliant! It’s saved me loads of money and fits in with my EV, solar and batteries and heat pump. I know they’ve had teething problems with some people but I can’t fault them.
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I had an excellent conversation with Naveed who answered all my questions efficiently Professionally and helpful. Good luck to Tomato, keep up the fight against the big bullies in the best interest of the consumers.
Excellent communication, professional and friendly helpful staff, prices are great, no issues with resolving problems, would highly recommend
Great Customer service from Pargat who quickly and efficiently dealt with some late bills I'd just received. Also very pleased to see the data coming through on my usage and the benefits of being on the Tomato Tariff I've selected.
Nice conversation with Paul, would like to switch to them in my new property
Very polite customer service, Pargat helped me through my problems and restored my confidence back in the company, with all the negstive news floating around at the moment. Hopefully they continue, because it's a fantastic tariff!
Good customer service
I have been with Tomato Energy for 8 months. The best electricity supplier I have had. Great rates, friendly staff proactively check in with me occasionally. Bills have always been on time and recent changes to the bill really helpful with graphs showing when I use power. The new app is really easy to use. Long may it last!
Tomato sound like a scam and it turns out they are. I joined in February for a cottage I am not yet living in, so only very sporadically use any power. I have submitted readings each month, showing how little energy I use, but instead of using these for billing, Tomato plucked an estimate out of the sky, 5 times higher than it should be, entered it in my list of readings (I was 300 miles away on the date they did this!) and despite my contacting them to request they pause the wildly overinflated direct debit, they took the money anyway. I spoke to various agents who all said "I'm so sorry, this shouldn't have happened" then made refund promises they didn't keep. In the end I had to contact my bank to recoup the money. Still no corrected bill, and now I am getting emails claiming they know nothing of the problem and asking me to start again from scratch, sending photos of my meter that I've already sent. When I ask for a call, they ignore me. Genuinely appalled that a supplier could be so incompetent - I would not recommend them to anyone!! ** Further to the response from Tomato Customer Care team, I understand that this is not the service you aim to provide - I am told this repeatedly when I contact you, but the point is you still have not corrected my bill!! Of course, this is the fault of the billing team - customer care have been nothing but polite and apparently helpful, yet everything you have promised has come to nothing, which is stressful to say the least. I would be so grateful if you could cut the smoke and mirrors and provide more actual 'care' and help. *** And a further update - I have just been sent another outrageous bill, based on fabricated 'readings', for the last month since I registered my complaint! Now I can't enter my own actual readings because they are lower than the crazy estimate!! Clearly I have cancelled my direct debit and will not pay until this is resolved. Next step the Ombudsman. Please note that any positive reviews for this company are based on phone operatives who sound like angels but have no power whatsoever against their devil firm.
Excellent rates combined with good service. I fully recommend them.
I have a reoccurring issue with my billing regarding my meter reading. On more than one occasion I have had to reach out to Tomato but the issue crops up again. Today I spoke to Pargat on the phone after my emails had gone nowhere. Incredibly polite and helpful young man, walked me through my problem step by step. I reserve the 1* because my problem is yet to be solved but if it does, that is down to Pargat.
Very helpful, clear concise instructions. Good telephone manner. Thank you
Tomato continues to estimate readings even though they are given actual meter readings. They do not answer their emails. When you call Customer Service, all they do is apologise and say that they will get the Accounts Team to re-figure the bill. This never happens! You also cannot speak to anyone in the accounts department. Thankfully in September, we will be looking for a new supplier as our contract runs out in September! If this doesn’t get sorted, I will report Tomato Energy to the Energy Ombudsman!
Good customer services and a great price
Tomato Energy is a company dedicated to providing renewable energy solutions to both residential and commercial customers. The company focuses on delivering sustainable energy products and services, including solar panel installations, energy efficiency consulting, and energy management systems. By promoting the use of clean energy, Tomato Energy aims to help customers reduce their carbon footprint and lower energy costs. Targeting environmentally conscious consumers and businesses, Tomato Energy strives to empower its clients with the tools and knowledge necessary to transition to renewable energy sources. With a commitment to sustainability, the company plays a crucial role in the growing demand for green energy solutions in today's market. Through its comprehensive offerings, Tomato Energy seeks to facilitate a more sustainable future for all.
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