I did not place an order due to…
I did not place an order due to extremely high shipping cost. My card was charged $91.78 and I need credit and receipt for it.

Toolots, Inc. is an international B2B online marketplace that specializes in providing factory direct industrial equipment, parts, and supplies. The company aims to connect manufacturers and suppliers with businesses seeking reliable industrial solutions. By offering a diverse range of products, Toolots caters primarily to small and medium-sized enterprises that require efficient and cost-effective equipment to support their operations. With a user-friendly platform, Toolots enables customers to browse and purchase a wide variety of industrial goods, facilitating a streamlined buying process. The company emphasizes the importance of reliability and speed in fulfilling customer needs, making it a valuable resource for businesses in various industries looking to enhance their productivity through quality equipment and supplies.
Toolots receives a mixed reception from customers, with a significant number expressing dissatisfaction primarily due to poor customer service and issues with order fulfillment. Many reviewers report frustrating experiences, such as receiving damaged items, not receiving orders at all, and encountering unresponsive customer service when seeking assistance.
Despite these complaints, some customers appreciate the competitive pricing and quality of the products, noting that items arrive quickly when available. However, the inventory management system appears to be problematic, with several customers highlighting issues like items being out of stock without prior notice. Overall, while there are positive remarks about product quality and pricing, the overwhelming number of negative experiences regarding service and order issues leads to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 130 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 4 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.0 | 4 |
| May 25 | 2.3 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.4 | 5 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.3 | 3 |
| Oct 25 | 2.1 | 15 |
| Nov 25 | 2.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 130 most recent reviews.
“The pump was just what we needed at a great price and got to us fairly quickly”
“Customer service is abysmal and absolutely unacceptable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 2.1 out of 5 (poor) | −8% | 130 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: Toolots is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 1.8).
130 reviews of Toolots. Filter by what matters to you.
I did not place an order due to extremely high shipping cost. My card was charged $91.78 and I need credit and receipt for it.
Your web site was the easiest to navigate. Several of your reps called and emailed, when it appeared I may have made a mistake. I did. They corrected!
I placed an online order. My credit card was charged. I then received an email telling me my item was not in stock. I immediately requested a credit. No reply. I emailed again a few days late...no reply. I then reached out to the company directly...still no reply. I would highly recommend you look elsewhere for a company to do business with if you are looking for customer satisifaction.
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Customer service sucks I call customer service to find out where my product is at that I boughtI called 3 times in different days a recording always says no one is available at this time to and to leave my phone number my name and Email address and I will be called back after a week I still haven’t received a call or an email
Quick response and having the item I requested in stock. So many of the granulators are not in stock at this time.
I have ordered a commercial grade dehumidifyier from this company. Next morning they advised that item is not in stock by email. No information about the refund. Impossible to reach them. One month later, on the phone, after 5 times misspelling my order number, and telling me they are not aware of the refund status, they dropped the call right after I asked for the name of the person I spoke with!
Don't buy equipment from toollots or purchase Cps extended warraty. Not a reputable companies . Don't waste your money . Bought 20hp air compressor that been having issue six month after i bought the aircompressor been dealing with toollots and cps back and forth called cps to file a claim and got denied but they do want your money.
SCAM. I really don’t know why this so called business hasn’t been shut down by authorities. Toolots takes your money, never fulfills your orders and then play dumb when you demand your money back. An absolute illegal operation they are doing.
It was difficult getting in touch with customer Service by phone and I still haven't recieved my items.
Toolots, Inc. is an international B2B online marketplace that specializes in providing factory direct industrial equipment, parts, and supplies. The company aims to connect manufacturers and suppliers with businesses seeking reliable industrial solutions. By offering a diverse range of products, Toolots caters primarily to small and medium-sized enterprises that require efficient and cost-effective equipment to support their operations. With a user-friendly platform, Toolots enables customers to browse and purchase a wide variety of industrial goods, facilitating a streamlined buying process. The company emphasizes the importance of reliability and speed in fulfilling customer needs, making it a valuable resource for businesses in various industries looking to enhance their productivity through quality equipment and supplies.
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