Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs.
In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
Torque Electric has a positive customer experience.
Torque Electric consistently receives high praise for its exceptional customer service and quality electric bikes. Reviewers highlight the friendly and knowledgeable staff, particularly noting how team members like Kathee and Elliot provide expert advice and personalized assistance throughout the purchasing process.
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Many customers express satisfaction with their electric bikes, describing them as great products that meet their needs. The quick delivery and fair pricing also contribute to the positive experiences shared by consumers. While there are no significant complaints, one reviewer mentioned a lack of clear instructions for a product, which they had to research independently. Overall, Torque Electric stands out for its commitment to customer satisfaction and quality service, making it a highly recommended choice for electric bikes.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
5.0
43
100%
● Low
5.0 / 5 overall
=
43 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
5.0
12-month avg
5.0
All-time
5.0
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
5.0
1
Aug 24
5.0
1
Sep 24
5.0
3
Oct 24
5.0
4
Nov 24
5.0
1
Dec 24
5.0
2
Jan 25
5.0
1
Feb 25
5.0
2
Mar 25
5.0
1
Apr 25
5.0
3
May 25
5.0
3
Jun 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
Top praiseof 43 positive reviews
Customer service49%
21 mentions
Helpful support35%
15 mentions
Friendly staff19%
8 mentions
Easy to use16%
7 mentions
“TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont pr...”
On “Customer service” · Jun 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
Overall rating and review count for this company and similar companies
Excellent buying experience. I previously went to two cycle dealers in Kingston whio had been recommended. One said they were getting out of electric bikes and were not interested (even though they had significant stock for sale); the other, after I had wandered around the store for 15 minutes and being ignored, I left. Torque were very helpful, explaining and demonstrating different types of bikes, letting me try out as many as i liked. Very informative, given that I knew nothing about electric bikes. I'm a cycnic about most selling and buying experiences, but can honestly say this was highly satisfactory!
Fantastic and genuine service from both of the people at Torque. THeir enthusiasm was for the product they were selling me and not for maximising the money they could make from the sale. They couldn't have been more helpful
Torque Electric specializes in electrical services for residential and commercial properties. We handle installations, repairs, maintenance, and electrical system upgrades. Our certified electricians work on everything from basic wiring to complex electrical projects.
What are your business hours?
Our standard business hours are Monday through Friday from 8:00 AM to 5:00 PM. We also offer emergency electrical services outside of regular hours for urgent situations. Please call our main number to schedule appointments or emergency service.
How can I contact Torque Electric?
You can reach us by phone during business hours for scheduling and inquiries. We also accept service requests through our website contact form. For emergency electrical issues, we have a dedicated emergency contact line available.
Do you provide free estimates?
We offer consultations to assess your electrical needs and provide project estimates. The specifics of our estimate process depend on the type and scope of work required. Contact us directly to discuss your project and our estimate procedures.
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Are your electricians licensed and insured?
Yes, all of our electricians are properly licensed and certified to perform electrical work. We maintain comprehensive insurance coverage for our business and employees. This ensures that all work is performed to code and our customers are protected.
What areas do you serve?
We provide electrical services to customers in our local service area and surrounding communities. Our service radius allows us to respond efficiently to both routine appointments and emergency calls. Please contact us to confirm if we service your specific location.
Do you handle both residential and commercial electrical work?
Yes, we provide electrical services for both residential homes and commercial businesses. Our team has experience with various types of electrical systems and project sizes. We can handle everything from home rewiring to commercial electrical installations.
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Responsive and helpful e-bike retailer, recommended
Kathee and Elliot at Torque Electric have been very helpful with an existing e-bike issue, and the purchase of a new e-bike and components - they have been good at keeping us up to date with order progress, and will be my first port of call for servicing and any e-bike issues. Would recommend.
Was looking for a good electric bike test ride the black trial bike then decided to buy one staff so knowledgeable about the bikes some good bikes in stock and and well worth a visit staff are keen for you to get the best bike for your needs even they give you 30 days free insurance which I took up as the area I live in
BEST CUSTOMER SERVICE EVER
If you dislike bike snobbery, you believe in the value of keeping high street bike shops open (and there are many reasons you should!) and you want either to buy a good electric bike that meets your needs and is within your price range, you couldn't do better. This is exactly the bike shop I needed.
The customer service experience has been perfect on every visit since I bought my absolutely brilliant Black ATB-L (on sale at the time) in February. I explained my physical limitations, my budget limitations, my reason for switching to electric and how I intended to use my bike (to cycle between clients) and they offered me a range of options, all of which I test-rode before making my decision.
I decided quickly, and, without thinking about the need for my bike to be put together, asked if I could pick it up the following day.
Eliot, serviceman extraordinaire, worked his guts out to build the bike in time for me to ride it to work, while remaining patient, kind and courteous, asking me about what extras I did or didn't need, and putting together the price for the final package.
The optional extras I was offered are inexpensive and indispensable for someone who depends on her bike to get to each client on time. The ultra-lightweight tyre inserts prevent punctures, the integrated light system means I don't have to worry about charging or remembering lights, and swapping the mountain tyres for the hybrid style I prefer has reduced unnecessary friction: disc brakes are standard at this shop, and their quality is such that even with a heavier bike, chunky tyres just aren't necessary for those who cycle mostly on roads and tarmac paths.
Both Eliot and Kathee offer service that is friendly, honest, and entirely lacking in the judgement or snobbery I've encountered in bike shops (whether franchise or independent) run by hipsters. Each bike I have owned has gotten very heavy use, since I don't drive cars & find public transport to be less reliable than I'd like. I've always had a tendency to use mainly the high gear, which means parts WILL wear, however much cleaning, lubrication and love my bikes get. I went back in for the free 3-month service after about the first 200 miles or thereabouts. As well as servicing the bike, Eliot was quick to spot a worn section of the cassette and explained that only that section needed replacing, which was a much more cost-effective solution than changing the whole thing.
No other bike shop I have ever been to has offered to change part of a cassette, and now I wonder how many unnecessaery whole cassettes I have paid for when getting my old road bike serviced in the past.
In terms of usability, the upright position has made cycling possible again, since a pain condition had left me unable to use my cross-bar men's bike for a few years, and cycling uphill on a sit-up-and-beg would have been too much hard work. I have since discovered (through experience) that, with electric bikes in particular, a step-over frame makes cycling safer. If I stumble because a surprise pedestrian steps out into traffic or along a bike path, or a motorbike or other cyclist comes out from behind without warning and cuts me off (please, people, ring your bells!) it is relatively easy to stay upright and in control of the bike.
While it must be said that this bike is no fun to ride if I run out of power or even remove the battery, it is otherwise perfect for its price range, and I've only run out of power when I have forgotten to charge the battery. Given that I might need to cover 40 or so miles in a day, using full power and pedalling (usually) in high gear towards the speed limit, climbing hills and carrying the extra weight of my work gear in my panniers and my lock & water supply in a biking backpack, AND I still have a couple of bars of power left at the end of the day, there is nothing to complain about regarding the battery. (The higher-powered battery option was the right choice for me.)
As my total miles are now pushing the 500 mark, and my chain came off twice on my most recent cycle, it's time to take my primary form of transport back in for a service. Another worn part will probably need replacing, but I feel secure knowing that they will do only what needs doing or what I would like done, and not charge me for parts I don't need. If I had bought the bike from an online-only store with no shopfront, I'd have less of an understanding of how my bike worked and what it needed, and been at the mercy of unknown repair people.
The bike has changed my life. The store has changed my view of cycle shops (I used to dread going into them and dealing with patronising bike mechanics) and I cannot recommend them highly enough.
The guys at Torque recently serviced and repaired my bike. It's like they handed back a new bike! And their turnaround time was impressively quick. Everyone at Torque is super friendly and it's great to have an independent local electric bike shop here in Surbiton. I'd highly recommend them.
A fist class company and customer service. Kept me informed of the process of my order right up to the time they dispatched it .
Would definitely recommend this company.
Yes it’s about time I mentioned the great service I have experienced with Torque Electric
Brought a Tern cargo bike awhile back from them and was so impressed I even sold my car so I am dependent on my bike for my shopping trips and must say enjoying the experience of being car free plus keeping fit in the process
So it’s a big thank you to Kathee and Elliot for being there for me to bring about a life change
Derryck
Great service, friendly staff helped out with some repairs to my bike. Kept me posted of progress and cheaper than other local bike shops. Recommended.
Massive thank you to Leigh for ensuring our house is now safe. Always professional, polite and always explains what needs doing and why .
Would recommend 100%
Thank you Leigh
Tony & Tina
My first time experience shopping for an e-bike and Torque Electric were amazing. Kathee and Elliot gave great support throughout my decision. Being able to go out for the day and test the bikes was excellent. Got my e-bike through the cycle to work scheme. The team guided me through the process of how the application works and within a week I cycled off with my new Black City.
Best e-bike shop EVER!
The people in here are sooooo lovely! I was in Surbiton and had forgotten my bike-lock key so they offered to lend me a lock (for free) for the day and then let me leave my bike there (for free) for the day instead.
I mean, if that's not outstanding customer service then I don't know what is. Next time I need something bike related, I'll be coming here.
I was given an electric mountain bike from a friend. A lot needed to be done including fixing various parts so that it could be used again. Elliot and Kathee were so helpful. They stripped the bike back and rebuilt it so it now looks and feels brand you. I'm very lucky. Elliot and Kathee get 10/10!
Good people, easy to deal with, very responsive and helpful, lots of info provided and at the end of the phone if I needed any help… which I didn’t thankfully and so very pleased with my choice of electric bike.
I tested the Black City bike and found the experience thoroughly enjoyable. It was easy to ride and easy to manoeuvre! The staff at Torque Electric were knowledgable, helpful, and passionate. Excited to start an electric bike adventure!
For immediate electrical emergencies, ensure your safety first by turning off power at the main breaker if possible. Do not attempt to fix electrical problems yourself, as this can be dangerous. Contact our emergency service line for prompt professional assistance.
Do you warranty your electrical work?
We stand behind the quality of our electrical work and provide warranties on our services. The specific terms and duration of warranties vary depending on the type of work performed. We'll discuss warranty details with you before beginning any project.
Can you help with electrical code compliance?
Yes, we ensure all electrical work meets current local and national electrical codes. Our licensed electricians stay updated on code requirements and safety standards. We can also help bring older electrical systems up to current code compliance.
What payment methods do you accept?
We accept various payment methods for your convenience, including cash, checks, and major credit cards. Payment terms and methods will be discussed when we provide your service estimate. We strive to make the payment process as convenient as possible for our customers.
How quickly can you respond to service calls?
We aim to respond to service calls as promptly as possible based on our current schedule and the urgency of your needs. Emergency electrical issues receive priority scheduling for same-day or next-day service when possible. Contact us to discuss timing for your specific electrical needs.
About Torque Electric
Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs.
In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
