To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
To the Cloud Vapor Store enjoys a strong reputation among customers, with many praising its great prices, fast shipping, and excellent customer service. Reviewers frequently highlight the responsive support, noting that issues are addressed promptly, such as shipping mishaps and product concerns.
Many express satisfaction with their purchases, often mentioning the store's competitive pricing compared to other retailers. However, there are notable complaints regarding customer service, particularly involving a representative named Tyler, who has been criticized for his handling of refund requests and complaints. Some customers report dissatisfaction with refurbished products and the associated return policies. Overall, while the majority of experiences are positive, the negative feedback regarding customer service and product quality indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 76 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Great customer support”
“This store charged me and then didn't send my part of my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 76 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: To the Cloud Vapor Store is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 4.2).
76 reviews of To the Cloud Vapor Store. Filter by what matters to you.
This store charged me and then didn't send my part of my order. When I told Tyler, he didn't even apologize! His response to my complaint was to say that his online system charged me less than it was supposed to, and he needed to look into that. When I told him I wanted to send it back, he said there was a $160 open-box fee -- when it was HIS mistake! Unbelievable ripoff joint here.
Refurbished crap with the worse return policy ever. Item received obviously refurbished. When I returned it they charged me $140! Criminal return/loan policy? They'll shine it up and sell it to some other unsuspecting schmuck. **their reply is their usual B.S. as Ive seen on many complaints here.Although I appreciate the plug for my show from these obvious frauds who support fraud in and out of office. It's sad you can't reply to their b.s. reply here. Proof they are garbage? They blocked me from their site. May their karma be swift. Calling anyone who calls out their horrific business practices "mentally unstable" is typical, read the other bad reviews.
I made a large purchase from this online store, when I received my package my package was mishandled and was packaged terribly, you’d think when spending more than 250$ you’d get a box with some protection and not a thin bubble mailer that can’t protect anything from damage or theft, they also forgot a part of my order when they shipped it out. I’d never recommend this place to anyone. They didn’t seem to care at all from start to finish. The product is great luckily it wasn’t damaged even though the box was smashed because of the way it was packaged. Now look at this trash reply from this company claiming I’m a Karen because I was missing things from my order and was upset that I spend 300$ and everything was shipped in a 50 cent bubble mailer haha what a joke of a company
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Spent almost six hundred dollars with these people almost two weeks ago. Been nothing but hassle since day one. And still having received my package. i'm f$#%^d because I traded Them something worth five hundred dollars for two hundred dollars. They send you a package that you have to sign for. U p s gives you four hours the day of. I missed it asked them to redirect it and hold it at a u p s and now nobody can find it. If I don't get it tomorrow I send it back. But really what happens then? Because they're not gonna give me the money They owe me for what I traded. Response, horrible shipping experience. As of right now, the unit is not working properly. Gonna check it out more tomorrow and then I'll update again. Update gave me a 4 hour window 20 minutes before the window started. Obviously I missed it. Then I get the same window for the next day. SO i PAY to get them to hold my package. They tell me it's at ups, it's not. Next day, no update. I call, nobody knows where it's at. Just says pending. Ofcourse I mad. On top of that. I'm a headache because I wanted you to price match, like you say you do. You refused because I sold you a $500 puffco peak pro? With $120 custom glass, caps tethers and a spare chamber. Even though every1 else on your site could use a code , you worded our agreement to f me out of the same $130 every other customer got off the price.you swindled me from the very beginning. I pray this thing actually produces vapor next time I use it. I WILL give you a honest update on here about this unit later. For now, my problem is with customer service and shipping. 12/20/2023 12/26/23 All this is a lie "Along the way the customer was trying to change his coupon offer to cash. Something we explained to him multiple times before AND IN THE AGREEMENT would decrease the offer. He then started saying his Guardian was worth $800. (new with OEM glass they are $500). In business you cannot win them all , however that does not preclude us from offering the best customer service we can to him and other problem customers." Straight lie, they have a unit like mine, way older model, for $800 on the page. What's crazy is Tyler is making all kind of crazy stuff up. But not one time has he said that the unit works properly. Lmao DO NOT DEAL WITH THESE PEOPLE
HORRIBLE COMPANY! My experience is with a guy named Tyler Browne who is the ONLY EMPLOYEE. I placed an order for a vaporizer that did not arrive and I then opened a missing package claim with ups and also filed a police report per ups request so they could issue the refund with the company and another product could be sent out. Tyler Browne assured me they would send another product and just to get him that number and any info I could so I sent him a copy of my claim with ups and instructed him that ups told me all he needed to do now is update his claim for the item and they would refund the money to him. Tyler Browne tried claiming ups had no knowledge of it, but at one point told me he had an open claim with them on it. He made up all kinds of lies with nothing to back them up and even attacked my character and use vulgar language with me. Ups was very open about the matter to me and apologized for their driver signing for the package and leaving it when that was not what was supposed to happen. They told me to have the company contact them so I sent their info to Tyler Browne but he didnt seem to care and never contacted the ups office handling the claim or did he ever call the correct police agency. I told him what police agency I filed the report with and he made up a lie saying he called and they had no record of it. I asked what number he called and he sent me a number of a different police department that the one handing it. Come to find out he called the wrong police station and then when I informed him of his mistake he told me he could not invest any more time on this matter and to contact my credit card company for a refund. I have all the emails for proof if anyone wants them let me know. In the end Tyler Browne has backed up my claims with his slanderous reply(which has been removed due to his abuse of power) and no professionalism at all in his actions. He wasted countless hours of my time with no intention of ever issuing a refund or sending another item. All he had to do was update his already opened claim with a police report number and he would have received a refund and now that my credit card company has issued the charge back he is all upset again, poor little Ty Ty. Just wanted to warn everyone of this company and to stay far far away!" DO NOT ORDER FROM THIS COMPANY OR WASTE YOUR VALUABLE TIME! Tyler Browne will gladly waste your time if you do! The other way you can tell they are scammers and hiding negative reviews from you is to check their Facebook. They used to have a “reviews” section till too many people left negative reviews and they deleted them all and took away your ability to leave a review for them on their page because they know they are ripping you off and want to hide it from the public! They also made it impossible for you to comment on their posts because of the same reason, they had to cover up and delete all the negative comments to hide the truth from you!! Just an update, to verify all Tyler’s claims to be untrue. Full refund received and Tyler’s claims were unfounded. A complete waste of your time if you order from Tyler and his mom and their garage run operation.
Buyer beware. They don't take Paypal for a reason. They sell pax as refurbished but the one I got from them to use as a herb vaporizer only (I didn't want to use herbs in my new pax 3 so I bought this one strictly for herbs and the new one for extracts) but it has a smaller oven than my pax 3 from pax as well as my beat up pax 2, it doesn't charge as fast as the pax 2 or 3 and rattles when finished heating. Pax authentic concentrate inserts and screens don't fit at all like in my pax 2 & 3 from pax. No help from the seller at all. Protect yourself if purchasing from this place so that you are able to provide your own remedy. I'll also update this review to provide a YouTube link soon showing the same issues I shared with the seller via video. Think about it What company ever asked you to submit videos of defective products just to be offered a return? Also the sellers reply is full of lies. I never stated the device did not come on and only contacted him once. What scam could I be doing by asking to return his defective device for a refund? If the device works fine he can resell it but he knows it's defective and doesn't want it back.
I just had the worst shopping experience with To The Clouds Black Friday sale. I ordered a DaVince Miqro Explorer kit in Onxy, and they sent me a Graphite one instead. After talking to Tyler, he agreed to exchange it for the Onyx one that I ordered, so I mailed it back and was sent an Amethyst one this time. Extremely frustrated, I requested my money back and got a return label from Tyler. I took the Miqro to the post office the next day where I waited in line over 30 minutes. When I got home, I got an email from Tyler telling me that if I have not yet returned the Amethyst Miqro, I could keep it for my trouble. When I told him that I already returned it and asked if he could send me another one, he said it was not possible. So, for actually going through the trouble of returning the wrong color Miqro, I got nothing. Even more frustrated, I again asked for a refund. Several days passed and still no refund, even though the package tracking says that To The Clouds got my return. Even more annoyed, I had to email Tyler again to one again ask for my money back. He finally did it. But the most frustrating part of all this is that because I was screwing around with Tyler and To The Clouds I missed out on other vape store's Black Friday specials on the Miqro Explorer kit in Onyx. So, I ended up with no Miqro in Onxy. I just wasted a bunch of time, and gas money to drive to the USPS for nothing thanks to Tyler and To The Clouds.
To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
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