To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
To the Cloud Vapor Store enjoys a strong reputation among customers, with many praising its great prices, fast shipping, and excellent customer service. Reviewers frequently highlight the responsive support, noting that issues are addressed promptly, such as shipping mishaps and product concerns.
Many express satisfaction with their purchases, often mentioning the store's competitive pricing compared to other retailers. However, there are notable complaints regarding customer service, particularly involving a representative named Tyler, who has been criticized for his handling of refund requests and complaints. Some customers report dissatisfaction with refurbished products and the associated return policies. Overall, while the majority of experiences are positive, the negative feedback regarding customer service and product quality indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 76 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Great customer support”
“This store charged me and then didn't send my part of my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 76 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: To the Cloud Vapor Store is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 4.2).
76 reviews of To the Cloud Vapor Store. Filter by what matters to you.
Customer service was fine - shipping took a while but it’s because I’m in Canada. Beware of the refurbished items. They sold me a USED peak pro - nothing about this thing was refurbished. Actually, I spent my own time refurbishing the thing. Also, the glass piece has MOLD on it….. please if you purchase here clean your stuff well before using it.
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To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
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