Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
Tradex Insurance Services receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and problematic policies. Reviewers frequently mention issues such as account cancellations without clear reasons, unresponsive customer service, and significant premium increases.
A common complaint is the lack of communication, with some stating they have waited years for responses to their inquiries. Despite a few positive remarks about helpful staff and adequate service in the past, these instances are overshadowed by the majority of negative experiences. Customers advise others to avoid Tradex, citing it as a company that seems more focused on profit than on providing reliable insurance. Overall, the sentiment is predominantly negative, reflecting widespread dissatisfaction with Tradex's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 72 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.8 | 6 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.0 | 3 |
| May 25 | 3.3 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“Really good customer service, thank you”
“Customer service is also a downfall they do not write back I do not recommend it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +46% | 72 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Tradex Insurance Services is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.5).
72 reviews of Tradex Insurance Services . Filter by what matters to you.
Over a year ago
If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with t... See more
Over a year ago
Poor service ! The highlighted written above changed everything with consistency .
Over a year ago
Keep away from this company trading name Tradex and clegg Gifford Co Ltd. I have already submit my reasons when I review clegg Gifford Co Ltd .
Quick answers to the questions people ask most.
If your account is suspended or your policy is cancelled, please contact our support team immediately for assistance. Visit www.tradex.com for contact details and more information.
Ensure all requested documentation is complete, accurate, and submitted before deadlines. For specific guidelines or help with submission, please visit our website or contact our customer service.
Insurance premiums can increase due to various factors including changes in risk profile, claims history, and market conditions. For details specific to your policy, please contact our support team.
We are committed to providing quality service. If you're experiencing issues, please reach out to our customer service team through our website so we can address your concerns promptly.
Our team is here to assist you with any technical difficulties or questions. Please contact our customer support for guidance on submitting information or any other inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.
Poor service ! The highlighted written above changed everything with consistency .
Keep away from this company trading name Tradex and clegg Gifford Co Ltd. I have already submit my reasons when I review clegg Gifford Co Ltd .
Couldn’t get an renewal quote after I gave all information required got put on two 7 day extensions at my cost just kept getting told to wait which put my business in jeopardy eventually got a renewal at an extortion rate which I had no choice to pay .
Kev Hilton was great with communication and sorted the exact purpose of my call by listening to what I had to say then solidifying it by proposing to take action towards my request immediately and giving me complete trust by informing me that the issue will be resolved by the end of the day and it certainly was.
Always had good dealings with them and the online update makes life so much easier. And unlike other companies they don't charge for changes.
Has to be the worst insurance company in the uk after my company has been insured by them for 25 years and paying them all most four hundred thousand pounds they inform us that they will not be offering us any cover this year and wait until two weeks before it expires to let us know and very little time to get replacement cover for our vehicles
I am so stressed, can’t get hold of this company, on phone for hrs. What should be an easy claim has been a nightmare. Not my fault and other persons claimed full responsibility. I’m told one thing then get an e mail telling me something else. I wouldn’t go through bank of Scotland to have to deal with this company(O I haven’t dealt with them as no one answers phones) still trying
I really regret ignoring the negative reviews. A caravan detailed off a vehicle and rammed into my parked car (reg BT11FSV) close to my used car forecourt. The 3rd party driver admitted liability. Overwhelming video evidence of the accident happening from 3 different angles yet it's been over a month now and still not received a penny from these frauds. My vehicle has been written off but they still claim the 3rd party company is still enquiring. Enquiring what??? From who???
I TOOK A MOTOR TRADE ROAD RISK POLICY FROM TRADEX THOROUGH PIB INDURANCE. AFTER TAKING INSURANCE I BEEN ASKED SO MANY UNNECCESSARY QUESTIONES EVERY WEEK FOR ABOUT 4 WEEKS GIVING ME A LITTLE TIME TO REPLY. ON WEDNESDAY 28/05/205 I RECIVED A MAIL TO PROVIDE SOME MORE DOCUMENTS,6 READE INVOICE AND CARS LOG BOOKS PAGE 1-3 FOR CARS ON MID. FTER THAT MY INSURANCE WAS CANCELED WITHOUT DEMANDING ANY MORE DOCS. I EVEN PHONE TO TRADEXON 07/05/2025 TO CHECK IF THEY HAVE RECEIVED ALL PAPERS THEY DEMANDED OR THEY NEEDS ANYMORE INFORMATIOS OR DOCUMENTS AND I WAS TOLD TO CONTACT MY BROKER AND MY POLICY WAS CANCELLED ON 08/05/2035 WITH OUT ANY EXPLAINATION. IT AHS RUINED MY BUSINESS. AFTER CANCELATION OF MY TRADE INSURANCE FROM TRADEX NO ONE WANTS TO INSURE ME ANY MORE AND I CAN NOT RUN MY CAR TRADE BUSINESS WITHOUT TRADE INSURANCE. IT IS VERY UNFAIR. I WISH NO ONE GO THOROUGH THIS ORDEAL.
Been a genuine customer of tradex for 3 years , but hiked my insurance by almost 20 percent , I found much cheaper quote and the first lady I spoke to on the phone wasn't even bothered or didn't even help to suggest if there is anyway to make the insurance cheaper. I called again and got through to a gentleman who actually did help and send forward the cheaper quote and they'll see if they can match it. Which they didn't. Tradex was charging me almost £1000 more then last year and £1500 more then the other company. I was a loyal customer I always paid my balance in full without monthly. I enjoyed being with tradex but there is no loyalty such a shame as I would rather have stayed with them. Happy for them to quote me again as my renewal is tomorrow and that lady was very rude over the phone.
It's ok as insurance, you need to know and inform yourself beforehand about how and what is required for insurance, you need to know what is required for insurance so that the insurer doesn't lie to you and make it higher, the insurance certificate came quickly in a week or so, otherwise everything is ok so far
This years quote is over £500 more than last year.Tried to ring to discuss the increase but unable to get anyone to answer the phone Been trying several days now and waiting up to 20min ( tried several numbers) So as renewal date a few days away I tried another company and got through easily and far cheaper quote so Iv gone with them Sent email to Tradex and Clegg Gifford saying I'm cancelling but no reply as yet Tried ringing them again but again can't get through Richard
Don’t use them , they laying they stolen my money !!!! Just after reporting my all claim they told me I’m not reporting 1 one another claim where I told them , I also have a recording with my proof . It’s looks like scam company ! Stay away
Had a Self Drive Hire Insurance policy with Tradex from August 2022 , paying over 25k a year for only 3-4 vehicles was told the price would hopefully come down the next year however remained the same (even though no claims were made). I invested my entire savings into my business, avoided to make any claim and would pay out of my own pocket if needed, just so I could keep my policy on a clean slate. However, on 29/07/24 2 weeks prior to my cover ending (12/08/24) they decide they no longer want to insure my business. I am still gobsmacked till this day. Their insurance product was massively expensive leaving me with a loss of profits on the winter months. I was hoping to build my no claims with this insurance company so I was willing to pay the price. Every other insurance company now requires 3 years experience minimum for self drive hire and I have 2 years which is no use. I have now realised they had actually sold their company to markerstudy January 2024. They have been refusing everybody’s renewal 2 weeks prior to their policy end date. This means they had known more than 6 months they would not be giving me a renewal but decided to let me know 2 weeks prior to my end date. For some people this would be very inconvenient as they may need to change insurance providers however, for me it means bankruptcy for my business which I had high hopes for. I had managed to make some profit and buy vehicles for my company but have now had to sell them just to get by and have lost everything I had made and more from the last 2 years. All the contacts I had made and the connections with my clients as I can no longer trade without the insurance.
Avoid avoid avoid At al cost theses are ghost broker clegg ciford tradex matkerstudy group .al the same company !!!!
In my opinion, this company has no regard whatsoever for their good paying customers and or their customers business. I joined them with 9 years no-claims and after 1 very minor claim (less than £500) they left me with 3 years no claims bonus. Refused to give new terms of business and made it impossible to get quotes from other insurance providers. Never again will they get any of my business. Should have read their reviews here first. Looking at the bad reviews here, looks like its common practice to provide a substandard service. Probably get the same generic response as everyone else. 👇
I am having issues contacting TradeEx who I understand Dial Direct insured me with. I have been on th3 phone with a nice gentleman based in south Africa which is where Dial Direct customer service is based. I tried raising a complaint about the fact my personal details are shared so globally without specific clarification from the company all hidden behind sharing data with "third party" my assumption is your third party is UK company!!!! The main issue is that my car insurance that I have been paying for since September and we are now almost in Decemeber is not reflecting my car as insured with MIB!!! I have had a nightmare time trying to get hold of dialdirect or tradeEx to sort this out. The SA gentleman was supposed to have sent my certificate via email, it never arrived!!! I am unable to login to the dial direct website!!!! This company is highly suspect and the octopus handed setup suggest a lot of tax evasion / focus on profiteering as against customer service. I have to call the police and make them aware that I am being charged for insurance even if my car is not currently showing at insured depute the fact I am paying!!!!! Avoid avoid avoid!!!!
Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
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