Awful claim handling agents
Awful claim handling agents. Kindertons. After you put the claim number in, you will find the history of the Claim 👍🏻 Ref: 0000135129

Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
Tradex Insurance Services receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and problematic policies. Reviewers frequently mention issues such as account cancellations without clear reasons, unresponsive customer service, and significant premium increases.
A common complaint is the lack of communication, with some stating they have waited years for responses to their inquiries. Despite a few positive remarks about helpful staff and adequate service in the past, these instances are overshadowed by the majority of negative experiences. Customers advise others to avoid Tradex, citing it as a company that seems more focused on profit than on providing reliable insurance. Overall, the sentiment is predominantly negative, reflecting widespread dissatisfaction with Tradex's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 72 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.8 | 6 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.0 | 3 |
| May 25 | 3.3 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“Really good customer service, thank you”
“Customer service is also a downfall they do not write back I do not recommend it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +46% | 72 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Tradex Insurance Services is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.5).
72 reviews of Tradex Insurance Services . Filter by what matters to you.
Awful claim handling agents. Kindertons. After you put the claim number in, you will find the history of the Claim 👍🏻 Ref: 0000135129
Excellent and helpful service. Polite, competent and attentive staff who have authority to make changes and follow up on their work to completion.
Awful company been a loyal customer 5 years never made a claim always paid in full then out of the nowhere call to say cancelling my policy no reason to why refuse to give me my mo claims for new insurance promised calls back from manager ect never called rude on phone unhelpful and can’t be bothered to help me try to find out/ resolve issues definitely wouldn’t recommend after this awful experience with this company
Quick answers to the questions people ask most.
If your account is suspended or your policy is cancelled, please contact our support team immediately for assistance. Visit www.tradex.com for contact details and more information.
Ensure all requested documentation is complete, accurate, and submitted before deadlines. For specific guidelines or help with submission, please visit our website or contact our customer service.
Insurance premiums can increase due to various factors including changes in risk profile, claims history, and market conditions. For details specific to your policy, please contact our support team.
We are committed to providing quality service. If you're experiencing issues, please reach out to our customer service team through our website so we can address your concerns promptly.
Our team is here to assist you with any technical difficulties or questions. Please contact our customer support for guidance on submitting information or any other inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Update 16/9/20: So after not getting a response from Danielle Griffiths I decided to cc the complaints team I did get a response from Sarah McCrae from the compliance department she sounded helpful at first she done her investigation and sent a final letter this is the reason why they rejected my complaint "We have completed a review of our telephone recordings and although the policy was accepted via telephone, we have been unable to locate the call from when the insurance policy was accepted. You have asked that we provide you with a copy of the telephone call recording from the point of sale however, as we are unable to trace this call, we cannot provide this." Goes onto say I need to get in contact with yhe fianace department to pay the £153. THIS COMPANY THINKS I WOULD LET GET AWAY WITH TRYING TO ROB ME OF £153 FOR THIER MISTAKES. I found a email I sent to Connor on the 11th July with my DVLA check code so i forwarded it onto Sarah McCrae today but never got a response guess it shamed her,got a call from Jack who I spoke to last week he said I no longer have to pay the £153 as it was their own admin error. Sarah McCrae,Danielle Griffiths & Connor Goldstone should be sacked for doing a terrible job the amount of errors made by connor is ridiculous IF YOU EVER SPEAK TO THE NAMES ABOVE MAKE SURE YOU RECORD THE CALLS!!! Update 8/9/20: Emailed Danielle from the underwriting team 3 times now no response as of yet,called on the 4th spoke to a member of staff who said she will follow up with Danielle to see whats going on and then to make things worst another admin error they got my DOB wrong too so all this time I've been driving around with inccorect details in my policy! Update 2/9/20: Got a email from Danielle Griffiths from the underwriting team trying to con me out of £151.33 trying to accuse me of not stating my 3 points which is all lies it was in my previous policies with them I told the sale team member too THERE WILL BE RECORDINGS and whats the need to lie when it shows up on my dvla check code. BE CAREFUL WITH COMPMAY!!!! out a policy on 5th aug spoke 2-3 different staff members sent out email too just so I can get access to my mid account still nothing today 17th Aug. Spoke to laurane on the 11th she said she will get back to as its under investigation still nothing!!! This company has gone down hill for the past 2 years god knows how they will be if you make a claim.
Worst experience with tradex motor trade insurance.totally liers and never help u out.
I took scrap insurance out with these people and for no reason(no accidents) doubled my premium to a wobbing £5,000 from £2500 after being with them for a year with no claims & absolutely no reason given why apart from WE MADE A MISTAKE (says it all about this company) this has affected my business massively. THEY HAVE SOME ANSWERING TO DO! I had to go without insurance for nearly 6 months due to lack off funds. I will be taking this matter to court. Companies like this shouldn't get away with their fraudulent dishonest ways ...
Great private car insruance quote and amazing customer service. Thanks for all your hard work! I read reviews and they were quite low so i was quite concerned, do not believe low reviews. they're mostly from people who had trade policies. my private car insurance and my husbands has been second to none with these guys thanks again
Just got set up with them through a recommendation and the customer care has been second to none! Thanks Ricky. You truly go above and beyond.
What a worst company ! Customer service ! They looking to scam you ! Not to sell you insurance ! Don’t pay any deposit to them ! Because you won’t take it back .
loyalty good service
Fixing my problem after quite long, but the job was done eventually.
one of the worst company in uk please please dont go them .they dont care about the customers. the waiting time is shocking made some calls for renewal my 1st call was on holding for around 45 minutes then have a word with the girl and complaint about the waiting time.next day made another call oon a different time to see the response but this time even more ridiculous ,the bell rings and rins for 60 mins ,after the call dropped without any answer. now the 3rd day made another call around 9:15 morning as i think its just beginning time and should be less busy ,when rang them the computer replied that the office is closed and it happend till 11 am. then i found a complaint number on google and rang them had a word with a lady she made through my call to the relevent dep and without anything else just in simple words i told them to please send me my NCB'S BYEEEE forever. found a good company now
I've had a very frustrating experience with my insurance provider. The main issues I've encountered include long wait times, misrepresentation by staff, and a serious lack of follow-up on my complaints. Every time I reached out, I was promised a callback within 48 hours, but that never happened. Instead, I was left in limbo, waiting for updates that never came. The company’s customer service representatives provided conflicting information, and despite my best efforts to resolve the issue, there was no accountability or clear communication. I’ve had to document every interaction, keeping track of dates, times, and names, just to protect myself. Even though calls are supposedly recorded, the company has not provided any copies of these recordings, despite multiple requests. I’ve escalated my complaint internally, sending formal written complaints via email and to the head office, but this hasn't helped. If this continues, I will be forced to take my case to the Financial Ombudsman Service (FOS) and possibly report the company to the Financial Conduct Authority (FCA) for not adhering to industry standards. I cannot recommend this insurance provider due to their lack of professionalism, slow response times, and overall poor customer service. I hope my feedback prompts them to improve their processes, but for now, I would advise others to be cautious when dealing with this company.
AVOID THIS COMPANY AT ALL COSTS. We had taxi Insurance with them.The 9 seater vehicle was in a small shunt. Spent hours on the phone trying to sort it out this happened on 10TH September 2018 still not resolved reported them to the ombudsman for not following procedures. Our business has suffered and we are thousands of pounds out of pocket. Don't even know when it will be resolved. They will offer you the smallest settlement they can and we can't replace our vehicle of the same quality to meet the county council requirements.
Very bad company. 3 weeks trying to get a pay out on a claim, I was told everyday that Payment was coming. When you call you are just passed from one department to another and no one can help.
Hey be informed, nothing good is coming out from here . They lack transparency coupled with poor customer service representative which make me to moved to cal, mos huB which is top notch compare to this.
The phone kept on ringing for Renewal Line for 13 minutes. The service has changed dramatically its gone downhill. When they take your payment never tell it will take 5 days to send it via email and post. Customer Service is a big fat 0 Don't waste your time and money
I would avoid this insurance like the plague. I was involved in a non-fault accident where the person who hit me and I are both insured with Tradex. They have done everything in their power to delay payment, and bully me to accepting a below retail value offer. The accident happend in February, their initial valuation was £4k under the agreed valuation of £30k. When I raised a complaint over the valuation, they gave me an interim cheque for £26k and told me it was just an interim payment and would settle in full later. At that point they took the courtesy car back, and I received a final settlement cheque of £100. I have returned the cheque, their tactic is to make you wait and wear you down so you end up accepting a below retail value of the car. They have setup an entire department for this purpose. I've given them several examples of what the car was worth at the time of the accident and they have ignored them all stating they use Glass's guide. Glass's guide does not take into account vehicle rarity which this was. The same guide values R34 GTR's at around £20-25k when in truth you can't buy one for less than £45k. If I could rate them 0 stars I would. They will not pay out in a reasonable time frame, and if they do payout it will be well below what it costs you to replace the vehicle. I've advised several friends and traders not to use them. Please do not make the same mistake I did, it has caused me nothing but anxiety and stress.
Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
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