Great Customer Service
Rob Byrne was particularly helpful in answering my queries and getting issues resolved. Fast response and great customer service.

Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
Tradex Insurance Services receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and problematic policies. Reviewers frequently mention issues such as account cancellations without clear reasons, unresponsive customer service, and significant premium increases.
A common complaint is the lack of communication, with some stating they have waited years for responses to their inquiries. Despite a few positive remarks about helpful staff and adequate service in the past, these instances are overshadowed by the majority of negative experiences. Customers advise others to avoid Tradex, citing it as a company that seems more focused on profit than on providing reliable insurance. Overall, the sentiment is predominantly negative, reflecting widespread dissatisfaction with Tradex's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 72 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.8 | 6 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.0 | 3 |
| May 25 | 3.3 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“Really good customer service, thank you”
“Customer service is also a downfall they do not write back I do not recommend it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +46% | 72 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Tradex Insurance Services is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.5).
72 reviews of Tradex Insurance Services . Filter by what matters to you.
Rob Byrne was particularly helpful in answering my queries and getting issues resolved. Fast response and great customer service.
After being a loyal customer for 5 years I have decided to switch. Their customer service is appalling and I dread to think how they would react if a claim was ever made. My advice is to go elsewhere. I ended up fully comprehensive for a cheaper rate than their 3rd party renewal. It's like they don't want your custom.
hi we have been with tradex appox six years and haven't had any problems we like cover for trucks over 7.5 tons and to date tradex are about the only broker that can cover the heavier vehicles ,thankfully I have never had to make a claim so I cannot review that side of things. my only gripe is having to fill out a new coverage form every year instead of just renewing the policy, the premiums are now at around our maximum affordability limit but as with all insurance providers there is fierce competition so shop around and compare quotes every year for the best deal out there
Quick answers to the questions people ask most.
If your account is suspended or your policy is cancelled, please contact our support team immediately for assistance. Visit www.tradex.com for contact details and more information.
Ensure all requested documentation is complete, accurate, and submitted before deadlines. For specific guidelines or help with submission, please visit our website or contact our customer service.
Insurance premiums can increase due to various factors including changes in risk profile, claims history, and market conditions. For details specific to your policy, please contact our support team.
We are committed to providing quality service. If you're experiencing issues, please reach out to our customer service team through our website so we can address your concerns promptly.
Our team is here to assist you with any technical difficulties or questions. Please contact our customer support for guidance on submitting information or any other inquiries.
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Enquired about insurance, never bothered to call me back, when I finally managed to speak to a guy called Jamie (after 5 phone calls and 3 emails asking for contact) I was told that tradex are no longer offering insurance to new customers?? Yet you still advertise???
I do not recommend you people be careful, today they suspended my account for no reason, I did not have a minus, I was in the plus and suddenly my account was cancelled, I got an email that my account is suspended without any reason, where I had 3 accounts bought from them and 3 accounts were lost due to their suspension, no words. Customer service is also a downfall they do not write back I do not recommend it
137878388 This has been going on since the 2nd of July that’s when they cancelled my policy for not providing documentation and also put a fraud flag on the policy I did not receive no email from trades nor budget insurance the broker since then I have provided all the documents required still not resolved been an absolute nightmare
We have used Tradex for many years now, the service has always been adequate. This year however has been appalling, we were asked if we wnated to renew our policy which we did, they managed to change the policy WITHOUT informing us and the ONLY way we discovered this was there was an incident in Portugal, thank god we are going through the Portuguse system, because as I said without notifying us they managed to WITHDRAW the European portion of the insurance. Sadly my partner has dithered about changing to another company so the 14 dy cool off period is something we cannot get out of but just to warn anyone else our premiums are now £696.31 a month for a policy thats not worth the paper they cut down 50 trees to write it on
I had a garage fire with a truck inside I repare and sell cars .they have passed me around to another insurer to deal with me they normally fraud I checkup now the truck is still in the garage burnt out 7 monts later no body returning calls or emails and are refusing to pay the truck’s value I payed them a lot of money the last 2 years and when you put a claim in they do not want to know it’s bad for your health
Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
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