Excellent service great product looking…
Excellent service great product looking forward to putting my next order in 😎😁😂🇫🇷
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
TruffleMagic receives a mix of reviews, with a notable majority expressing satisfaction with the service. Many customers highlight the great service, ease of ordering, and prompt communication, appreciating the ability to use Bitcoin without issues.
Positive experiences often mention timely deliveries and quality products, with some users reporting life-changing effects from their purchases. However, a significant number of reviewers voice frustrations regarding order fulfillment, claiming they have been charged without receiving their products or any confirmation. Complaints about poor customer service and lack of response to inquiries are prevalent, leading some to label the company as a "ghost shop." Overall, while many customers enjoy their experiences, the unresolved issues with order processing and communication tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 427 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 427 most recent reviews.
“My 2nd order got siezed by customs but the customer service at truffle magic has been absolutely amazing and they add...”
“I didn't receive any payment confirmation and messaged through the ticketing system and have been ignored for more th...”
427 reviews of TruffleMagic. Filter by what matters to you.
Excellent service great product looking forward to putting my next order in 😎😁😂🇫🇷
Had some issues with confirming my payment but someone in the team reached out to me to resolve this. The parcel was shipped but I haven’t received it yet.
It is a legit company and you will get their product, eventually. If something happens to the package, their support is great.
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Second time I've ordered products from these guys & girls. Always speedy service. Both products have been exactly as advertised. Product itself I can hand on heart say a quality product. Customer service via the ticket has been second to none. Always responsive, able to assure me of the right information to a novice. All questions answered with out a problem. Friendly Highly recommend
A company can only be properly judged when things don't entirely go to plan. There have been some issues with my order but the team have been communicative and honest in their dealings to try to resolve the matter. Although my experience has been a little frustrating, I can't fault the manner in which they have conducted their customer service. Good, honest people! Many thanks
These guys are super reliable I must say. I have ordered twice from truffle magic, got my first order within 2 weeks and had a great experience from just half a packet of pajaritos truffles. Unfortunately on my second time ordering my package didn't arrive after 4 weeks I notified truffle magic using the ticket system and they were nice enough to offer to resend them or refund them, I chose the refund and was notified within a day that i was on their refund list. Big thanks to the trufflemagic team literally no problems with this service just a shame my parcel didn't make it through the postal system. If you’re experiencing something similar just be patient and use the ticket system for advice they always reply within a day from my experience.
This used to be a great company with competent people filling the orders. However it seems that has changed. Three orders in a row were sent with incorrect or faulty packaging. And my requests with the employees via messaging in an effort to remedy the problems were ignored. I ended up spending a lot of money on truffles that I could not use because they had gone bad due to the packaging.
Well, I recvied my tracked order and I was honestly not expecting them to do much considering my last experience with the old owners. I am happy to report that I was wrong and the truffles worked almost perfectly. I felt like I was viewing myself and my habbits as another me, and it was awesome and scary, but so enjoyable. If you are interested in take a journey to yourself, and seeing yourself from a new perspective I would highly recommend these. TM have exceeded my expectations with this very magical experience. So this is a well deserved 5*. The customer service has improved so much as well since the new ownership, bar a few misunderstandings. Buy from these and they will make you a bery happy customer.
Great again as always! I order from theese guys regularly and I have only had 1 issue, one of my packages didn't arrive but they where very happy to 're send a replacement and to my delight they had included a very nice surprise gift for me inside! Thanks again guys you are amazing! 🤗
An absolute superb team. Always there to answer any questions you might have. I have used their services several times now and have always been pleased with what I have received. Top quality product. Excellent delivery times. Plenty of information on their site. I can’t rate them highly enough 5 star company
I made two orders with this company. Both times the orders got stopped by customs at first shipping but arrived in like 3 days on the second try. Their service is amazing. I can confirm you get what you pay for. Be aware that different kinds affect you differently. Holandia had almost no effect on me with 15g but I was blown away on the other day by 30g of Utopia. It's very subtle and different, but definitely worth trying out. If one doesn't work on you, try the other types. They ARE different. The website is doing their best to respond to your issues (you can report any by opening a ticket). Expect up to 2 weeks to get your order from the moment you paid (UK).
Fast shipping, good product, good communication and customer service. Will use again.
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
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