Trustline Carriers is a reputable auto-transport company based in the USA, specializing in nationwide car shipping services. The company offers a range of options, including open and enclosed transport, to meet the diverse needs of customers looking to transport their vehicles safely and efficiently. With a focus on customer satisfaction, Trustline Carriers provides instant quotes and convenient door-to-door service, ensuring a seamless experience for clients.
Targeting individuals and businesses requiring reliable vehicle transportation, Trustline Carriers emphasizes the importance of fully insured services and no upfront payments. The company aims to simplify the auto-transport process, making it accessible for anyone needing to move a car across the country. By prioritizing transparency and customer care, Trustline Carriers establishes itself as a trusted partner in the auto-transport industry.
Trustline Carriers has a positive customer experience.
Trustline Carriers garners a mix of reviews, with many praising the exceptional service provided by staff, particularly Charlie, who is frequently highlighted for his professionalism and clear communication throughout the transport process. Customers appreciate the smooth and reliable service, noting that their vehicles are picked up and delivered as promised, with no unexpected issues.
Read full summaryShow less
However, a significant portion of reviews expresses serious concerns about the company's reliability, with some individuals labeling it a scam due to missed pickups and unresponsive customer service. Complaints about deceptive practices and poor communication are prevalent among dissatisfied customers, leading to a stark contrast in experiences. Overall, while many find Trustline Carriers to be a trustworthy option, the negative feedback raises red flags for potential customers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
45
100%
-0.4
● Low
4.4 / 5 overall
=
45 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.2▼ 0.4
12-month avg
4.4
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
5.0
2
Nov 24
4.0
3
Dec 24
5.0
3
Jan 25
5.0
1
Feb 25
5.0
5
Mar 25
5.0
1
Apr 25
4.0
4
May 25
5.0
5
Jun 25
4.5
16
Jul 25
2.6
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
Top praiseof 38 positive reviews
Delivery53%
20 mentions
Prices & value37%
14 mentions
Customer service32%
12 mentions
Easy to use29%
11 mentions
“From the initial quote to final delivery, he maintained excellent communication and handled every detail with care”
On “Delivery” · Jul 1, 2025
Top complaintsof 7 negative reviews
Scam71%
5 mentions
Payment issues43%
3 mentions
Customer service43%
3 mentions
Pricing43%
3 mentions
“Beware: Trustline Carriers LLC is a Scam
I’m writing to warn others about my unfortunate experience with Trustline C...”
On “Scam” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
Beware: Trustline Carriers LLC is a Scam
I’m writing to warn others about my unfortunate experience with Trustline Carriers LLC. This company uses deceptive tactics to lure customers with low quotes,... See more
Getting a bad feeling this company is a scam. I have my son’s car scheduled for a pickup today and no one has contacted me in days. I have left 4 voicemails and have sent 10 texts without a response.... See more
Charlie at Trustline exceeded my expectations. From the initial quote to final delivery, he maintained excellent communication and handled every detail with care. He made the entire process easy to un... See more
This was the worst experience I’ve ever had with any company, and I urge everyone to STAY AWAY from Trustline Carriers.
I booked transport for two cars from Birmingham, AL to North Liberty, IA. They... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Beware: Trustline Carriers LLC is a Scam
I’m writing to warn others about my unfortunate experience with Trustline Carriers LLC. This company uses deceptive tactics to lure customers with low quotes, takes a down payment, and then fails to deliver on their promises.
I was looking to transport my Toyota 4Runner from Michigan to Indiana and entered my information into an interstate shipping database. Soon after, I was contacted by several brokers. Trustline Carriers offered a competitive “top-tier” package for $250. This included door-to-door service, full insurance, taxes and fees, expert handling, and even a free luggage allowance of up to 200 lbs. It sounded like a good deal, especially as this was my first time using an auto transport service.
I spoke with a representative named Marcus Rankin, who confirmed my vehicle would be picked up on June 27, 2025. However, the day before the scheduled pick-up, I was told the assigned driver had a “bad history” and the pick-up had to be rescheduled. Since I would be out of town, we agreed to reschedule the pick-up for July 7, 2025.
Then, unexpectedly, on Sunday, June 29, I received a text asking if the car could be picked up that day for next-day delivery. I rushed to make arrangements with a friend, but after confirming, I never heard back from them again.
Upon returning to Michigan on July 7, I contacted the representative expecting my vehicle to be picked up as rescheduled. This time, I was told there were no drivers available unless I was willing to pay an additional $750. When I declined, I was told it could take up to a month to find a driver.
At that point, it became clear to me that this was a scam. Their tactic is simple: bait customers with a low quote, collect a deposit, and then leave them hanging—pressuring them later with much higher prices. After this ordeal, I looked up reviews and found that others had similar complaints. The company often responds by claiming they “can’t locate the order,” which appears to be a common deflection.
If Trustline responds to this review with that excuse, I am prepared to upload the contract and documentation.
Do not trust this company. STAY AWAY FROM TRUSTLINE CARRIERS LLC.14199 Lanikai Beach DR, Orlando, FL 32827
Phone:
(689) 219-7303
Getting a bad feeling this company is a scam. I have my son’s car scheduled for a pickup today and no one has contacted me in days. I have left 4 voicemails and have sent 10 texts without a response. I deposited $200 with this company for pickup and they are ghosting me. Hopefully, I’m wrong, but I would not recommend this company to anyone.
Charlie at Trustline exceeded my expectations. From the initial quote to final delivery, he maintained excellent communication and handled every detail with care. He made the entire process easy to understand and completely stress-free. My vehicle arrived on time and in perfect condition. Truly outstanding service , I'll definitely use Trustline Carriers again.
This was the worst experience I’ve ever had with any company, and I urge everyone to STAY AWAY from Trustline Carriers.
I booked transport for two cars from Birmingham, AL to North Liberty, IA. They initially confirmed $1,000 total ($500 per car), and I signed a formal agreement. Then, just ONE HOUR AFTER the scheduled pickup time, they called to say:
❌ "No driver is available, unless you pay $1,600 instead."
That’s a 60% price hike sprung on me after the agreed time. It was pure extortion under pressure. I had no choice but to accept the $1,600 deal they suddenly offered—after deliberately wasting my time and locking me into their bait-and-switch trap.
And it didn’t stop there:
❌ No driver showed up on time.
❌ Zero professional communication.
❌ Customer service used aggressive, rude, even nasty language.
❌ My original $200 was kept despite the clear breach of agreement.
This is not just bad business—it’s predatory and dishonest. They knowingly misled me, breached their own contract, and tried to take advantage of my urgent timeline. I have the signed contracts and timestamps to prove it.
Do yourself a favor: don’t trust your car, your time, or your sanity to Trustline Carriers.
Working with Trustline Carriers has always been a pleasure especially thanks to Charlie. He takes full responsibility when issues arise and makes communication a top priority—something that’s essential for running a successful business. With a great company and an excellent team, I look forward to working together again!
First of all I'd like to say trust line carriers did an amazing job they were very professional they took your time to learn about my needs I was going to use them a couple of months ago for my daughter's graduation unfortunately things came around and I did not get a chance to send it what I wanted to I told him Louis that I would keep his number because he gave me a great price and I appreciate all the time he took anyway a couple months later I called him up again and I sent the car to my daughter for her graduation she's very happy when I do reviews I tell you exactly how it is if you're great everybody knows if you're bad everybody knows who everybody knows me they know what I mean anyway I really trust them they did a great job the driver was very nice took his time I tried to send pictures before but unfortunately it did not load up I don't know why anyway just want to let you know thank you for everything Mr Gambino for being a part of our family
The process was simple and smooth from start to finish. Marcus kept me informed at every step, and the pickup happened exactly as promised. No surprises, just reliable service. Highly recommend!
Charlie was easy to deal with from the start. He gave clear pickup and drop-off info, and everything was ready when I arrived. No waiting around or confusion. He followed up just enough to make sure things were on track, but never overdid it. That kind of trust makes the job smoother. I'd be happy to work with him again—good guy, respectful, and keeps it professional
Charlie is very professional and is highly recommended for all of your transport needs across town, across country, or wherever your vehicle needs to go and have very reasonable prices
File a compliant with FMCSA fraud Horrible company fraud don’t trust them…
Horrible company fraud don’t trust them file a compliant with fmcsa promised pick up in the morning they came lied all day finally I have to ask for a refund read the reviews people they scammed others also wish I could give no stars
I've been driving with Trustline Carriers for a while now, and I can honestly say it's one of the best companies I've worked for. The dispatch team is organized, communication is clear, and I always feel supported on the road. They treat their drivers with respect and make sure we’re taken care of. Pay is competitive and always on time, which is a huge plus in this industry. If you're looking for a reliable company that values your cars, I highly recommend Charlie Davis.
Charlie was a pleasure to work with. He communicated clearly, kept things simple, and provided accurate job details from the start. The vehicle was ready for pickup exactly as scheduled — no delays, no chasing for info. Everything went smoothly and according to plan. It’s always a bonus when the customer is organized and respectful. I’d gladly work with him again anytime.
This is my second time using Trustline Carriers. When I needed another one of my vehicles shipped, I knew who I wanted to do business with. Charlie was very awesome to work with. They charged me a fair price as a repeat customer. Communication throughout the entire process was a breeze. They actually delivered the vehicle a day early. Very pleased with their service and will definitely do business with them again. 5 star service
Charlie and Bruce were amazing to work with. The communication was excellent and their ability to handle my non-starting salvage car was what I needed. Much less expensive than working through the auction site as well. Thanks Guys!!
Charlie Davis was the one who helped arrange transporting my car from NY to Fl. His communication, professionalism, patience and honesty made my experience working with Trustline Carriers a pleasant one. Charlie arranged to have my car picked up sooner than originally scheduled day
Class act. After trying to find a shippers for my car and not having much success, I was contacted by Charlie at Trustline Carriers. He found me a transporter that day. They picked up the next day and delivered it safe and sound 2 days later. Everybody from Charlie, to dispatcher, to delivery driver, were pleasant, helpful and professional. I will definitely use Trustline again and highly recommend other do too! ps: What a neat rig!!
Great experience…communication could have been just a tad better but Charlie Davis still made sure we got the right equipment and personnel for the job. Was a little skeptical at first as we have never shipped a vehicle/motorcycle. From the time it was picked up, until it was delivered by a very kind gentleman, we felt really good about our decision. Certainly will keep this number for future deliveries!
Trustline Carriers is a reputable auto-transport company based in the USA, specializing in nationwide car shipping services. The company offers a range of options, including open and enclosed transport, to meet the diverse needs of customers looking to transport their vehicles safely and efficiently. With a focus on customer satisfaction, Trustline Carriers provides instant quotes and convenient door-to-door service, ensuring a seamless experience for clients.
Targeting individuals and businesses requiring reliable vehicle transportation, Trustline Carriers emphasizes the importance of fully insured services and no upfront payments. The company aims to simplify the auto-transport process, making it accessible for anyone needing to move a car across the country. By prioritizing transparency and customer care, Trustline Carriers establishes itself as a trusted partner in the auto-transport industry.
