I come to buy a massage gun from…
I come to buy a massage gun from Westfield, Himo was very helpful and friendly!

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
I come to buy a massage gun from Westfield, Himo was very helpful and friendly!
Hema is a great salesman, he gave me amazing advice regarding my lower back pain and showed me how to use the attachments effectively.
I bought the head massager which unfortunately turned out to be faulty.i contacted the business and they asked me to come collect a new one. However as i live bit far and it would have been difficult for me to make another trip so they offered to post it out to me. The replacement came the next day! Amazing customer service and I am really enjoying my massager!
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
excellent massage tool and Hema is a brilliant salesman 💖💖
We went to Brent to cross, the sales person was Hema he was nice and friendly, so far the items are very good we have enjoyed using them regularly.
I bought the massage chair after we try at Westfield London We love amazing design we using every day , we are regular customer for truviv since ideal home show . I never wrote review but I think this great product need support
Thank you so much
customs here want have the bild outside of packed so they dont need open packed,,,,,,thanks Johann K.Gudnason.
Very fast delivery when I placed my order. Definitely would recommend this company.
Amazing massage gun, mine broke and one of the owners reached out to me and personally delivered a new one to my house and even gifted my mum some Truviv candles to make up for it. That is customer service you do not get from other companies so thank you v much lots of Love.
I used the Truviv M1massage belt which really helps with my stiff joints. Recently I contacted customer services as I had a query and to make another purchase I spoke to Mayer. She was extremely knowledgable polite and helpful.She answered my questions and sent my new purchase very quickly.I was very impressed Thank you Mayer.
Amazing products and perfect service! I’ve recommended to all my clients!
I'm very happy with my truviv, it went over my expectations A friend recommended it for me, at first I thought it was just another disposable gadget 😂😂😂, damn!!!! Once I tried it wow it's soooo good that magically it made me whisper different languages. It's like real hands doing massage. So in love with it that it became my every day companion, wherever I go I made sure I have it with me
Even an excellent product can malfunction, I have had several massage belts from Truviv over the years, the latest unfortunately had a problem after 7 months within the gurantee priod. I made contact with help email - and had a replacement withing 24 hours of returning faulty one. Helpful, speedy customer care team. Can't fault them. Happy to be a brand ambassador.
Great service from Truviv yet again. Such a personal and speedy service. Two mini massagers delivered on time in perfect condition within two days. Thanks for your excellent service and products.
I’ve never came across a customer service such as truviv’s. They go far and beyond to make sure the customer is happy. I had to return my order and they did it with no hassle within 1 day I had my refund and during the day they kept contact with me through their amazing Eva who updated me with every change. Their service is over the top and 5 stars service!
Great service! I was provided answers for every single queries I had! I am happy with the service provided. I am looking forward to introducing more people.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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