Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Bought the massage belt for my pregnant wife at Christmas.....it is fantastic! Especially with lockdown and not being able to go for a massage, it is probably the best thing have ever bought (I have also been using). Not just that, customer service is incredible! We had a slight issue with ours, we emailed and within 4 hours it was picked up and returned good as new 2 hours later. BUY ONE! You won’t regret it!
This massage gun is amazing! No much energy needed. Perfect for full body massage. Modern. easy to be used as is wireless. Definitely, a good investment is you fight muscle pain and tension in your body.
It is nice and relaxing and I love it
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Have to say for the second time round the team have been incredibly helpful. I have now purchased 4 massage belts and I cannot recommend them enough. Kindest regards Hannah
Fantastic relaxing massage especially after a long day at work followed by a gym session. It’s a healthy investment will surly recommend to friends and family
I never write review before amazing product we the trumed m1 for years using un the car and my girlfriend using daily at home , we seen the storm gun online and we brought it We love truviv brand
Amazing product good quality with good price
Truviv Storm Massage Gun is an amazing product and irreplaceable part of my fitness routine. I use it after every work out I do to help the muscle recovery and toning. I've tried a lot of products on the market and its by far the best. I no longer suffer days of muscle pain from my fitness sessions which helps me make the most of my training sessions and increase my fitness levels. No professional sports massage will give you the same results as Truviv Storm.
Nice message device I really recommend it.
The belt massager is excellent for the lower back pain. The big plus is the heat function, which I enjoy a lot, as I am always cold. If I had a space in my flat for a massage chair, would by it without hesitation.
The massage gun fixed my neck problems. Very good customer service & fast delivery. Highly recommended!
Great customer Service And excellent massage gun.
I bought the belt from Truviv as I was suffering from bad back. I used it for 1 week and clearly felt the difference. I have been since using once or twice a week as it really relax my muscles. The back pain has gone. I would recommend this product, especially if you are in a job where you have to sit for long hours.
I got a gun machine and belt They are amazing machine’s helped me a lot from my back bain, I recommend it to everyone have the same problem. Thank you very much Truviv
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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