Best service and platform!!!
Best service and platform!!!

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
Best service and platform!!!
Quick, friendly helpful responses to my query which was quickly resolved.
Joy and Laura were very helpful with my query.
I'm not commenting on the quality of your resources or content. However, I found your cancellation process to be extremely frustrating and misleading. Although I believed I had successfully cancelled, the process involved too many unnecessary steps, and the final cancellation button was not clearly visible. It felt intentionally designed to confuse users. I used a mobile device and clicked the 'Cancel Anyway' button, assuming the cancellation was complete. But to my surprise, I had to scroll further and click 'Cancel Anyway' again to confirm it. This experience has taught me a valuable lesson—not to trust websites blindly, to always read instructions carefully, and to double-check every step.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Laura was simply brilliant at sharing possible solutions to a technical issue I had with printing some material. Thank you to the Twinkle Team for your hard work and dedication.
I had an issue that arose with my membership and this was dealt with swiftly and efficiently by the Twinkl team, this has given me great confidence in the company and I also find a lot of their resources extremely useful.
I wanted to cancel my membershio and Becca helped quickly
I had a log in issue and contacted Twinkl by email. I was helped by Kate who was not only extremely helpful but surpassed my expectations and sorted my problem quickly and efficiently.
A swift response and genuine willingness to address an issue of mine which was resolved so promptly. Something that is uncommon amongst many companies
Excellent resources every day We use TWINKL to help us to teach and support our pupils on the alternative KS3 and KS4 provisions in our mainstream school. The resources are lovely and we can always find something useful. More impressively, we were sent a free dark den when we did not win a bid for funding for our new sensory room. When I mentioned that the staff may need to use this as much as the pupils, the lovely TWINKL community team sent us a lovely gift box full of teacher perks (tea, coffee, biscuits, mug, socks) and pupil resources (sensory lamp, fidgets / stress balls, notebook). I cannot stress enough how thoughtful this was and it made an old SENDCo very happy. Thankyou TWINKL :)
There were so many resources available and the quality was fantastic!
Dealt with Rebecca Cares - helpful, attentive, and went above and beyond to ensure all my needs were met. I’m thoroughly impressed with the professionalism and efficiency displayed.
Twinkl Education have lots of wonderful resources that can save you a lot of preparation time. They are always very efficient if you require some extra information/ advice or suggestions for their work. I am very honoured to be part of the twinkl team. Keep up the good work!!
I was charged for a membership that I canceled, All fine they sent back my refund. Only to deduct it again this month even though I've deleted my account. This came off my account twice and now I'm paying fees on money that shouldn't have been taken from my account..
Resources are great for both my 4 and 8 yo. Really easy to use and very helpful support staff!
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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