I did not use nor want the Free Account
I phoned up and got through to a nice lady, Bekah who did everything she could to make sure that my unwanted Free account was cancelled at my request.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
I phoned up and got through to a nice lady, Bekah who did everything she could to make sure that my unwanted Free account was cancelled at my request.
Es ist sehr schwierig zu durchschauen, wie man eine Probemitgliedschaft kündigen kann und ist man in die Abofalle getappt muss man ebenfalls sehr gut aufpassen um wirklich zu kündigen (dreimal bestätigen), das ist nicht kundenfreundlich.
Love using Twinkl and it was even better when I needed customer service and they helped really quickly.
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Really great materials! Needed some help from the support and they were very helpful and quick with it! Would recommend to everyone!
Online chat was easy to follow with clear instructions. Beccy was very understanding and helpful
Very helpful and quick to sort out issues
The resources are wonderful and the support team top notch. A life saver for busy parents and a great tool for kids to test their knowledge and skills
I’m giving 5 stars! They responded very quickly, took immediate action, and processed my refund without any hassle. Excellent customer service!
Prompt, helpful response to my query about pausing my membership for an extra 60 days : Anaïs got back to me within an hour of me emailing and did exactly as requested.
I cancelled their free trial quite some time ago. The bank account I used to sign up is an account I rarely use, but the minute I transferred some money into it,they've taken it straight away. Absolutely ridiculous.
I will go out of my way — deliberately and relentlessly — to ensure every educator I encounter in China knows exactly what kind of service Twinkl provides: money-hungry, dismissive, and utterly devoid of respect for loyal customers. I’ve been unknowingly charged for six months with zero usage — which your own system confirms — and your idea of resolution was a token $9 refund and two free months of a service I explicitly said I no longer want. That’s not goodwill. That’s a slap in the face. This experience has cemented my view that Twinkl no longer cares about educators — just subscriptions and revenue. Your customer support is hollow, your gestures insulting, and your attitude toward accountability is cowardly. So here’s what I will do: at every single teaching conference, every school open day, every training event, and every casual conversation with an educator, I will promote every alternative to your service. I will highlight your lack of transparency, your complete disinterest in fairness, and the superior quality of local competitors here in China. You’ve not just lost a customer. You’ve created an enemy with a voice — and I will use it at every opportunity. May this be a lesson in what happens when you take educators for granted.
Alejandra cares was super & very helpful with a mix up with my membership. Twinkl is a fab resource!
Prompt reply to requests through emails. The website is very clear on how and where to get help.
Team Twinkl at the helpdesk are so helpful and friendly. Contacted them recently about a problem. They were able to offer a few solutions for me to try and offered more support if those didn't work. Luckily for me the first one I tried solved my problem! Not forgetting the resources are amazing as well!
Horrible company. I have not used their resources. No reminders and they debit our account. Refund the money please.
I raised an online chat regarding a payment which was a subscription renewal but due to many of our staff changes, we did not know what the log in was. Becky helped establish the login details and I was able to pass this on to the department, who are extremely pleased to finally have access. Becky has also provided me with the instructions on how to locate the invoice/receipt for my records
I bought a yearly subscription but they kept charging me monthly.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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