quick and helpfull
I had to quit my annual membership and got a very quick response from your colleaugue Anais. It was all done very quickly and without any problems.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
I had to quit my annual membership and got a very quick response from your colleaugue Anais. It was all done very quickly and without any problems.
Excellent help provided by Heather. Great communication and prompt action - very helpful thank you
My school created a Twinkl account so I requested a refund for my personal subscription paid in advance a few weeks before the expiry. Alejandra and Emma were very helpful with my query. Their correspondence was quick and efficient. Also the refund was received within a few days. I was surprised with the service and with this possibility of being refunded if the school creates a subscription for over 10 members.
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Beccy ws very pleasant and helpful. She had my query sorted in a couple of minutes.
Twinkl has been a game-changer in my teaching journey. The platform offers a vast collection of high-quality, curriculum-aligned resources that save me hours of planning time. Everything is well-organized and easy to find, from worksheets and lesson plans to interactive activities and display materials.
There is no way to find how to delete your account on their web. The only information available about it doesn't work at all. I had to send an e-mail asking for them to delete it. Edit: There was no payment involved, I only used the free trial period.
Los recursos son adaptados a tu localidad y si es que necesitas algo extra puedes solicitarlo y en un tiempo prudencial tendrás la ayuda que necesitas. LO MÁXIMO para profesores con poco tiempo para generar recursos.
Twinkle really does care!! I home educate my special needs teen who doesn’t work at one specific level. Twinkl has so much choice and options for teaching, I would be lost without them. When I had technical issues and couldn’t log in in my laptop they gave lots of ideas and support. We got it resolved eventually and they gave me two months ultimate membership free of charge!! Honestly, amazing resources and amazing people!
I love how accomodating this company is! I have an idea and they do their best to make it happen! Who does that?? Twinkl does!! Thanks.
Twinkl have a huge range of resources for all ages across all subject areas. I have also contacted their support team on two occasions and have had my problems sorted promptly.
The site offers wide ranging resources of good quality.They are easy to download. When I had some difficulty initially accessing the Appcustomer services were very supportive and prompt at sorting out the issue.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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