It is one of the best educational…
It is one of the best educational platforms.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
It is one of the best educational platforms.
Great quick service, when I pressed the wrong button. I've use Twinkl for years, and It's my first go to place for ideas and inspirations.
Wonderful service contacting the customer support operator today. Thank you, Rebecca, for being so understanding and helping me to figure out how best to sort my issue. You were so understanding and compassionate, it was so refreshing, and honestly, I love the site and my son loves the resources. He has SEN and learning difficulties, so he has been struggling at school and this website has been a blessing for us. Thank you Twinklcare!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Kate was quick in responding to my bookclub request and very thorough in her response
The team is so great. They are always so helpful, whenever I need a resource to be updated in my native language, they also reply and I have yet to have found a resource in which they cant help me. They even always keep me updated on the process of my resources.
I had a payment problem due to my own mistaken and the email being typed incorrectly. This was rectified within hours- such excellent service. Thank you
Site has plenty of materials, but it takes a while to find something good though. The cherry on the cake is trying to unsubscribe from the paid membership. After confirming 4 times that I want to cancel my subscription, I was billed again, only to discover that cancellation wasn't fully processed because I haven't confirmed enough.
prompt replies to emails with queries
I am on maternity leave and my subscription auto renewed. I’d totally forgotten to do anything about my Twinkl account with everything else going on. They very quickly responded to me offering a full refund and explained that their policy was to freeze membership at no charge during maternity leave and add remaining months on at the end. I wish I had known they had this excellent policy. Well done Twinkl - excellent customer service!
Such a rapid response. I wanted an adaptation of one of the worksheets for my Reception class homework. I requested it and it arrived in time to be sent out. Thank you to the designers.
I experienced a problem with my password and received almost instant support that solved the problem in no time. This was after hours and it was very easy to follow instructions. Bravo 🙌
They have great school resources and deal with any issues or problems quickly and efficiently
I was really impressed with the level of customer service: incredibly prompt and really helpful.
Valoro la pronta respuesta a las inquietudes y la búsqueda de soluciones aún así les tome mucho trabajo. Son amables y cercanos en la comunicación; es afectuosa.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
This profile hasn't been claimed by the business owner.