Satisfactory but Not Outstanding
Overall, my experience has been satisfactory. They meet deadlines, but sometimes I feel like the drivers could be more careful with my goods during transit.
Uber Freight is a logistics platform that connects shippers with truck drivers to facilitate the transportation of goods. It offers a range of services including load matching, real-time tracking, and transparent pricing to streamline the shipping process. The platform aims to enhance efficiency in freight logistics by leveraging technology to optimize operations for both carriers and shippers.
Reviewers generally find Uber Freight to be a solid option for freight services, highlighting the user-friendly app and excellent tracking features as major positives. Many customers appreciate the convenience and reliability of the service, especially for small businesses that benefit from supportive customer service.
However, there are notable concerns regarding delivery times and service consistency, with some users experiencing delays and inconsistent handling of goods. While the pricing is considered somewhat high by some, others feel the quality of service justifies the cost. Overall, Uber Freight receives a mix of praise for its efficiency and communication, alongside criticism for areas needing improvement. The sentiment leans positive, reflecting a generally favorable experience with room for enhancement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 33 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Uber Freight. Filter by what matters to you.
Overall, my experience has been satisfactory. They meet deadlines, but sometimes I feel like the drivers could be more careful with my goods during transit.
I appreciate the swift service, but sometimes I wish there were more carrier options available. Overall, it gets the job done efficiently, just a bit limited in choices.
I had a mixed experience with Uber Freight. The pickup was timely, but the delivery took longer than expected. They resolved my concerns quickly, though, so I might give them another shot.
Quick answers to the questions people ask most.
Uber Freight provides a platform for shippers to connect with carriers to manage their freight logistics. Services include load booking, tracking, and payment processing.
To get started, you can sign up on the Uber Freight website or download the mobile app. After creating an account, you can start booking loads and managing shipments.
Uber Freight operates 24/7, allowing users to book loads and access support at any time. However, customer support hours may vary.
You can contact Uber Freight customer support through the app, by visiting their website, or by calling their support hotline. They provide assistance via email as well.
Uber Freight allows cancellations, but there may be fees depending on the timing and circumstances of the cancellation. It's best to review their specific cancellation terms in the app or website.
Uber Freight may charge fees related to specific services, such as cancellation or changes to bookings. Always check the terms outlined in the app for detailed fee information.
Uber Freight does not have strict minimum or maximum load size requirements; however, load types and sizes may affect availability. It's advisable to check the app for suitability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Uber Freight provides real-time tracking for shipments through their app. Users can monitor the status and location of their freight at any time.
Uber Freight handles a variety of freight types, including dry van, reefer, and flatbed loads. Specific freight types may vary based on availability and regional regulations.
Uber Freight offers liability coverage for shipments, but shippers are encouraged to verify their own insurance needs. Always review the coverage details as part of your shipment process.
Uber Freight is a logistics platform that connects shippers with truck drivers to facilitate the transportation of goods. It offers a range of services including load matching, real-time tracking, and transparent pricing to streamline the shipping process. The platform aims to enhance efficiency in freight logistics by leveraging technology to optimize operations for both carriers and shippers.