Very clear communications
Very clear communications, helpful at every step and great quality product.

ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series. Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
Reviewers generally express high satisfaction with the ELEGOO UK Store, highlighting the excellent quality of their printers and the overall good value for money. Many customers praise the Neptune series for its superb engineering and ease of use, with one user noting the impressive 16k quality and improved printing processes.
Quick dispatch and well-packaged products are also frequently mentioned, along with responsive after-sales support that resolves issues promptly. However, there are notable complaints regarding customer service, particularly concerning refunds and unresolved issues with defective products. One customer reported a frustrating experience with a non-functional printer and a lack of communication regarding their refund. Despite these concerns, the majority of reviews reflect a positive sentiment towards the company's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 58 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 1 |
| Aug 25 | 4.5 | 57 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 58 most recent reviews.
“It was really easy to order, there were a good variety of machines at different price points, and their features were...”
“Many months ago i elegoo purchased a elegoo mars 5 at the begining of JUne 2025 , It never worked, i returned the p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 58 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: ELEGOO UK Store is #3 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 4.3).
58 reviews of ELEGOO UK Store. Filter by what matters to you.
Very clear communications, helpful at every step and great quality product.
I have been using elegoo filament both standard pla and rapid and I love it. Prints perfect everytime on my flashforge printers. Recently purchased 4 elegoo centauri carbon printers to expand my business and the quality is the same. Perfect results every time. This is now my preferred choice of filament. The Galaxy peacock blue is truly my all time favourite colour even though I have been printing for 8yr and only had this filament 1 day. Stunning hoping the do others in the same style. Couldn't be more pleased!
I would give 5 stars but my machine arrived with faulty sd card slot.
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Saturn 4 ultra review. For the money it's a very good printer but only for the money. I have had minimal print fails and the printer prints very fast. Build quality is ok but you can see corners but to keep the price down. The only real negatives I can give is the interface touch screen is very slow. Onboard memory is small and it once wouldn't display anything and a reinstall of the firmware was needed. Elegoo support was ok with the language barrier to the UK. Nothing was damaged in transit with good packaging. Yes I would but again but if they also released a more expensive model with the same tilting vat but better features and build quality I wouldn't hesitate in buying this. You will not be disappointed in this printer. It prints just as good as more expensive printers but how long it will last with the low quality build in places is anyone guess. If it does fails it cheap enough just to buy a replacement.
They sometimes get a bad rep, but when I had a hardware issue, they replaced the parts I needed quickly and for free - it just has to be A) not your fault, and B) you have to be quite demanding and pushy. Otherwise, the equipment works great, the communication is adequate and the customer service is definitely there when you genuinely need it.
Excellent service and quality products
Printer arrived and broke down after one prinf, customer service stalled their messaged until warrenty was over and refused to let me send it back. Would never buy from this company again.
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Worked straight out of the box. Ideal for beginners to 3D printing.
I have been resin printing for the last 8 yrs and have always purchased elegoo products and printer
Great experience from ordering to delivery.
So their claims were real regarding air purifier mate (big one), so I have requested a return as not as described within 3 days of arriving!!! Guess what? UK company completely ignored my request (the one operating in UK that has to obey consumer rights). Now they will hear soon more from SMC.
DELIVERY AND PRODUCT WERE EXCELLENT
I purchased a laser engraver and very quickly discovered that it may not have limit switches (safety switches). I then informed elegoo that I wanted to cancel my purchase. The order has not been despatched. Elego have failed to answer my emails or toconfirm that they will refund my payment. Whilst it states that elego is based in Florida, their website suggests that they are based in the UK. However, I have since discovered that the company is based in China. They are deliberately misleading on their websites. I made the purchase believing that I would be protected by the UK distance selling regulations (due to their deceit and dishonesty). It appears that I may not be protected. I have asked the UK international chambers of commerce to intervene.
ELEGOO UK Store is a leading provider of consumer-level 3D printers, materials, and STEM products, dedicated to making technology accessible to a wide audience of makers and enthusiasts. The company specializes in the research, development, and production of high-quality and affordable 3D printing solutions, including a diverse range of FDM and resin 3D printers, such as the Centauri and Mars series. Targeting hobbyists, educators, and professionals, ELEGOO UK aims to support the growing interest in 3D printing and robotics through its extensive selection of Arduino-based STEM kits and accessories. With a commitment to innovation and customer satisfaction, the company provides the tools necessary for creativity and learning, making it a valuable resource for anyone interested in advancing their skills in technology and design.
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