Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Don't buy from this place.Chinese scam company. Ordered $3500 table set and 2 months later received a half spray painted table set without legs. Refused for refunds and told me they will send a new but never arrived. Now I have a pile of trash in the garage.
Poor quality. The item came broken and instead of giving a me replacement for the boxes, they provided bits and pieces of it. The replacement part even has issues and is defective. Would not recommend.
Bought a travel tea set advertised 2 teacups 75ml and a teapot 270ml. Ordered Jan 9th received 20th. I received today a bare 225ml tea pot with 3 cups of...25ml each. Took pictures to document the review on their site, on the product page, to share with other customers. The product page disappeared from their site just a few minutes after posting my review, no email from customer service to me... Product and service do not inspire trust. Edit: product reappeared on their site, customer service "offered" a refund IF and AFTER I delete the negative review. Really? So, they ended up deleting my review...themselves! Feng Shui.
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Don’t let them fool you this place is a total scam I spent over 500 dollars on a set and it was a painted wall tile. Everything is so cheaply made it looks horrible. I am from Ohio. Half of my order was broken. A year later they still have yet to send me a refund or a replacement part. RUN!
Starting to feel like I’ve been scammed out of £200. Be warned this company might be a bogus company. I made an order for a table 8 weeks ago. I’ve been told it is on its way, at customs, that it is big, so that is why it is taking so long to ship (but ALL tables are big). I also got told I would be given a tea set as an apology. Nothing has materialised. It’s obviously lost in transit. I have sat here without a table for over 2 months and have just been told to keep waiting. No attempt on their part to refund me or allow me to place a reorder so that I can actually receive a table.
This company is a scam, pictures are not the same as what you receive even the people who like what they receive you can tell in their pictures that it’s not the same as the actual product they bought. Second point, they are dodgy when it comes to handling All mistakes express shipping for me was not express shipping so they refunded me, the items I received were not the same as the picture, when I sent it back it cost me $150 which they are not going to pay so I lose out of my pocket … So keep that in mind if you’re planning to give a return item, and then the refund is done so that they can cheat and hope That you don’t notice. All in all it was an absolute horrendous experience. I would not recommend buying from this company especially when they’re selling you knockoffs from the pictures they show.
I ordered a small foldable table, advertised as solid wood. It was not solid wood but veneer and the veneer was not even applied consistently. It did not resemble the picture. The fittings are cheap looking. One rubber foot was missing. They offered a refund but cost of shipping was more than the table cost. They did offer other items to replace and I chose 2 teapots. One was chipped but useable, but I won’t use as I’m concerned about possible lead contamination as I no longer trust the information given.
Okay these reviews are either purchased or these people don't realize what's happening. I bought the tea set "from japan". It was made in china, they forgot multiple things in the order. And it was just a clay pot that was... SPRAY PAINTED. The inside as well. Not even a good job either. Absolutely disgusting lying company that should be boycotted
Ordered a tea table, the first one came damaged. They offered to send a new one. The second one arrived damaged and made faulty—worse than the first one! Terrible quality products
SCAM WARNING production cost <$1, colored clay colors used are smelly and not up to safety standards products shipped from Asia
DO NOT USE. SCAM. I logged on to PayPal and I had a fraud alert from my bank before I even put shipping info in or clicked pay. I shut down my debit card. They have tried withdrawing from my bank multiple times since shutting it down, and sent request on PayPal as well. I was under the impression PayPal was safe, but at the recommendation of my bank I now have to wait 10 days for a new card and have no way to use an ATM or otherwise use my bank until then. Don't make the mistake I did and believe the good reviews on here.
am very unsatisfied with the overall experience. First problem was, that the parcel was declared with the wrong value of 40 USD, which made customs stop the delivery and I had to pay about 80 EUR for customs. When it finally arrived I was disappointed by the bad quality. The Gaiwan looks like clay was hanging down before it was burned and one cup had a broken off edge. The tray is not massive but just a thin layer of whatever over cheap particle board. It was ditched and scratched on its arrival so it is basically unusable because water leaks in and the particle board puffs up. The metal thing in the middle also is very flimsy stuff barely holding its own weight. The promised free tea gift of 30g Oolong was not included. I would not recommend buying it.
They delivered my tea pot to the wrong STATE, and customer service would only tell me to call the post office myself to see if they could get me my package. Bear in mind the package had been mislabeled and was already delivered to someone else's address. After asking for a refund, they simply stopped responding to my messages. This all happened after my delivery was a week late and their tracker broke. Do not buy from this company, they are scammers.
Glas was kapot, heel slechte verpakking. Materialen waren van slechte kwaliteit. Barsten, scheuren, materialen zaten te los vast aan elkaar of gingen niet eens open. Heel teleurgesteld. Zal nooit meer daar bestellen en ik raad iedereen af dat te doen. Het bedrijf lijkt zich ook niets aan te trekken aan deze feedback want ik zie steeds meer van dit soort reviews. Glass was broken, very bad packaging. Materials were of poor quality. Cracks, tears, materials were too loosely attached to each other or did not even open. Very disappointed. Will never order from there again and I discourage anyone from doing so. The company doesn't seem to care about this feedback either because I keep seeing the same complaints over and over again.
Do not buy anything glass from this company. It is not insulated and leads you to wait until the cups cool, so you’re left with cold tea. They also make it intentionally impossible to return their products. The return address is in China and you are responsible for shipping, which ends up being at least half the cost of the order. This is by design. They are counting on you to give up. Terrible quality, predatory business practices, awful experience overall.
Umi Tea Sets shipped us a cast iron induction tea pot warmer that is wired with 220volts/2000watts and a plug configuration used in China to the USA 110v). When contacted they asked us to buy a bulky voltage converter ($129). We said no. They offered us $10 to ship it back to China. We found shipping from $348 down to $49 with USPS and forwarded the rate to them. They then offered us $20 shipping. We said no we need all the shipping, then they said okay, we will refund the product and shipping after we get it back, if it's not broken. UPDATE 1/16/23 We sent message to Umi Tea Sets we need postage prepaid and sent through PayPal (our original payment platform) and their response was to send a refund of purchase price. No follow through for posting it to China, which made no sense as it surely exceeds their manufacturing cost.
Worst company ever. Do not even consider a purchase from these scammers
I got three items from Umi - a monk tea utensil set with sandalwood holder, a color changeable golden pig tea pet, and a Japanese bamboo gongfu tea tray. Shipping was standard and the monk and pig tea pets came as described in good condition but the gong fu tea tray came defective. The wood is cut unevenly so the plastic tray underneath does not fit properly - the right edge of the tray is wider than the left so the black plastic tray pops out on the bottom right side when you're looking at the from the top down. Think crooked trapezoid rather than a rectangle. The plastic tray also feels low quality. They told me initially that I was responsible for return shipping to return the item, which I thought was ridiculous since this was a quality defect issue. They then offered me $15 USD compensation for the shipping but shipping from California back to China cost $103 USD (the entire cost of the tea tray)! When I complained they said the best they could do is $20. I then told them that was unacceptable so then they offered me $30 and asked me "can you find a economical shipping way to ship it back?" After this I gave up and just decided to keep the defective tea tray. Flash forward to today. They had the audacity to email me a BRIBE of a $59.98 value Jian Zhang gongfu tea cup "gift" in exchange for a 4 or 5 star review on TrustPilot or ResellerRatings.com. So buyer beware - the items may come defective and there is effectively no return policy. AND they bribe previous buyers for 4 and 5 star reviews.
Super sketchy company that tried to bribe me with free product for a review.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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