The products are wonderful
The products are wonderful! The tea is delicious, and the dishes are very beautiful. I bought this set as a gift and it really pleased the birthday boy!

Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Over a year ago
The products are wonderful! The tea is delicious, and the dishes are very beautiful. I bought this set as a gift and it really pleased the birthday boy!
Over a year ago
I recently ordered a matcha tea set from Umi Tea Sets and couldn't be happier with the entire experience. The craftsmanship is stunning — delicate, elegant, and clearly made with care. It feels like a... See more
Over a year ago
Excellent customer service and producted arrived as stated without any concerns. My wife loves her new matcha set!
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The products are wonderful! The tea is delicious, and the dishes are very beautiful. I bought this set as a gift and it really pleased the birthday boy!
The tea tray has a beautiful appearance and smooth edges. I was worried that it might be damaged when it was delivered, but I didn't expect it to be damaged at all. The customer service attitude was also very good and solved many of my problems. In short, it is a good idea to buy one as a gift.
I recently ordered a matcha tea set from Umi Tea Sets and couldn't be happier with the entire experience. The craftsmanship is stunning — delicate, elegant, and clearly made with care. It feels like a little ceremony every time I make matcha now. There was a slight delay in shipping, but when I reached out, their customer service responded quickly. They offered me a refund of the shipping cost and even a 5% discount for the inconvenience. The package arrived well-protected and in perfect condition. After using the set for a few weeks, I accidentally broke one of the smaller pieces (the tea spoon stand), and when I contacted them about a possible replacement, they graciously offered to send me a new one free of charge — even though it was entirely my fault. That kind of generosity and customer care is rare and truly commendable. Highly recommend both the product and the people behind it. Thank you, Umi Tea Sets!
Excellent customer service and producted arrived as stated without any concerns. My wife loves her new matcha set!
Hello, everyone. I'm Dima and I'm 39. I've been drinking tea for 30 days. I am very glad that Umiteasets came across to me on the Internet. In such a variety, it is very easy to stumble upon shops selling fakes or simply low-quality goods. I've already placed 4 orders, but l'm also forming a fifth one. Make one order and you will become as grateful and dependent as I am. But let's talk about the main thing. Very, very tasty and high-quality teas. Just find your own. The tea samples that the store will carefully place at your order will help you with this. Just the best. I wish the store success and even more grateful and loyal customers.
Supper chic and beautiful! Highly recommend their tea sets! 💕💕💕
I really enjoyed using the tea set and they were very friendly and helpful when contacted.
The package arrived in great condition, the tea nicely protected. The golden tip is so smooth and delicious
Quality, the package that it came is something beautiful as well. cant wait to start my first ceremony tea set. P.S. huge kudos to support team for willing to ship broken teapot handle.
My husband got a tea set as a gift and it worked amazing. But sadly a piece broke so we asked the people at umiteaset if it’s possible to buy just a part and it was. They were so kind to give us that part for free. Very beautiful and authentic tea sets and awesome customer support! Would recommend
Superb travel tea set! My partner received one (Japanese Mountain Sun Travel Tea Set) for Christmas and it’s come on all our adventures since. Lovely make, and packs up super neatly. Very responsive customer service also.
I bought few items Umi Tea Sets were offering few months ago and got it really on time that was announced. In my order were Purple Clay Round Tea Cup With Infuser, Chinese Calligraphy Purple Clay Tea Cup, Yixing Purple Clay Dragon Tea Cup With Infuser and my new tea pets - a Set Of Two Color Changeable Swan Tea Pet. Since that moment they became the irreplaceable everyday items in my tea moments. I’m using it for brewing Pu-erh teas of different kinds. Beautifully shaped teacups are the indispensable items for a tea collection specialy in brewing teas like Oolong or Pu-erh. The qualities and the taste of tea is improving daily and in my belief this is directly linked to the purple clay (ZiSha), found only in the Yixing, Jiangsu province of China, from which those teacups are crafted. It os obvious that the highly skilled craftspeople create it. It fits in a hand perfectly allowing a person who is brewing the tea a great pleasure in enjoying the looks of a teacup as well as the exquisite tast of the tea brewed in the Yixing Purple Clay. The teacups are excellently crafted and furthermore one can’t be burned while using them - the handle is so well placed and the lid fits perfectly. And we have to know the Yixing tea pot or tea cup is considered as the best possible way to steep tea specially Pu-erh teas or Oolong teas. As the time goes by, by using my Yixing Purple Clay tea cups my tea brewed in them creates a very special aroma and the same tea as before it now tastes much much better. It os because Yixing Purple Clay has a unique adsorption-It is continuing to absorb tea aroma when tea cup is used, and after a long time, it creates the unique aroma. Therefore, the tea cup only can make the same type of tea to avoid flavor mixing, which affects its taste. Second: The more nourished, the more spiritual: For many appliances, the more you use, the older they are, but the more you use, the Yixing Purple Clay Tea cups the better it is. The tea cups’ body becomes more and more shiny, smooth, beautiful and mild after frequent cleaning it by warm water. I’m using them for Pu-erh and Oolong as I say before so for hot and warm but as far as I know they also can be used with cold water. Therefore Yixing Purple Clay tea cups are proved to resists hot and cold temperature: its sandy and it transfers heat slow, so it has a good stability of hot and cold, and as far as I know even if burned directly on the stove, it will not be split. I do highly recommend the Yixing Purple Clay Teacups as a must have to a real tea lover from the bottom of my heart. Vesna Matulić vesna.cvrcak@gmail com
Don't buy from this place.Chinese scam company. Ordered $3500 table set and 2 months later received a half spray painted table set without legs. Refused for refunds and told me they will send a new but never arrived. Now I have a pile of trash in the garage.
I purchased a tea tray “Chinese Bamboo Kung Fu Tea Tray”in October 2024, beautiful color and strong plastic base. The bamboo that sits atop is elegant, but I would certainly recommend drying it in between uses as it is fairly thin and may warp if left wet. It fits a large teapot with a cha hai aka gong dao bei as well as several cups and tea pets- very spacious. The blue plastic base is an appealing color. It has an attachment for a hose to drain the water into a bucket but I have yet to use it, I simply dump the liquid after each session. It holds plenty of water so you could have multiple different teapots of tea going in one session without overflowing however I don’t like to let it get too full or I might spill when going to dump the liquid after each use. It is very easy to clean as well. Sturdy and durable, I am quite happy with my purchase of this particular item “Chinese Bamboo Kung Fu Tea Tray” and I have used it nearly every day since purchase; probably 250 uses to date. I also loved the fact that it shipped free to me!
I had order their glass cups and they were really pretty. Sadly there were some issues with mine, but their team responded swiftly and were really friendly, respectful and helpful. They immediately offered a refund and answered all of my question patiently. Therefore I'm really happy with their service
The online staff of Umi Tea Sets has been very patient, informative and attentive when it comes to my requests. I once received my panda tea pet without its bamboo mat and the staff heeded my request and sent the mat, which completed the look for my little panda that now holds the incense to elevate my tea time. As per shipping the waiting time is a bit long so please keep this in mind to not make last minute purchases and so far none of my items have ever been damaged in shipping, demonstrating the thoughtful care into put into packing the items to guarantee both your items and the integrity of the transaction, while posting timely updates.
I recently purchased a travel tea set from Umi Tea Sets, and I must say, I am thoroughly impressed. While my order initially arrived with two broken cups, their customer service was outstanding—they responded quickly and immediately shipped replacements. That level of care and efficiency speaks volumes about how much they value their customers. Beyond their excellent service, their products are truly top-quality. The craftsmanship is remarkable, with attention to detail that any tea enthusiast would appreciate. Whether you're a seasoned tea connoisseur or just beginning your journey, Umi Tea Sets offers a fantastic selection of teaware to suit every need. From traditional gongfu tea sets to elegant modern designs, they have something for everyone. What I love most is that their products feel built to last. If you're looking for tea equipment that you can cherish for years—or even a lifetime—this is definitely the place to shop. Even if you're just starting out, investing in quality teaware can make all the difference in your tea experience. Umi Tea Sets delivers both quality and reliability, making them a go-to destination for anyone passionate about tea. Highly recommended!
Amazing brand, website, and customer service! I found them accidentally, bought a tea set and an organizer as a present. It came well packaged and everything was well, however a lid to the tea pot was broken. I emailed their customer service, expecting to wait a long reply or no reply at all as it was the holidays. However, the same day they replied and set me a new lid with expedited delivery; it came very fast in perfect condition. Amazing customer service and let me say the quality of the tea set is superb. But the story doesn't stop there. Unfortunately, months later, I dropped a piece of the tea set and the edge broke. I emailed them again asking if I can purchase just one piece, they emailed me back the same day saying no money was needed they will ship it out for free the same day and asking if the address was the same. Once again, such a wonderful interaction with them and leaves me speechless. I hope that everyone will order from them and see the quality of their products and their amazing service. I will be ordering soon and more from them!
I am very pleased with the service, with the quality of the items I purchased, they are exactly as shown in the photos and the prices are excellent. It is a reliable company. The Merchant is polite and willing to resolve any problem that may arise. They respect the customer, they are Professionals. They love what they do and contribute to making the tradition of tea known!
Purchased a travel tea set, two glass tea mugs and several different teas. Everything was of good quality and packaged well for shipping. Customer service was prompt and handled my question effectively. Will continue to purchase from Umi in the future. Highly recommend!
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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