Universal Cargo Management Inc. is a logistics provider specializing in global freight forwarding services. With over 30 years of experience in international shipping, the company offers a comprehensive range of solutions designed to meet the needs of businesses looking to transport goods efficiently. Their services include ocean freight, air freight, warehousing, and express air shipping, making them a one-stop shop for various logistics requirements. The company caters to a diverse clientele, including manufacturers, retailers, and businesses involved in international trade. Universal Cargo's expertise extends to full container load (FCL), less than container load (LCL), and specialized cargo management, ensuring that clients receive reliable support tailored to their shipping needs. Through informational resources such as blogs and videos, Universal Cargo keeps its customers informed about the latest trends and news in the freight management industry.
Universal Cargo receives high praise from most customers, boasting an impressive average rating of 4.6 out of 5. Reviewers frequently commend the impeccable service, highlighting the staff's careful and polite approach during the moving process.
Many express appreciation for the knowledgeable representatives, particularly Kellee, who is noted for her responsiveness and ability to simplify complex shipping procedures. Customers also mention great communication and a long-standing trust in the company for their shipping needs. However, there are notable complaints regarding delays, with some customers reporting significant wait times for their shipments, particularly in cases involving moves from Cordoba to Canada. Despite these issues, the overall sentiment remains overwhelmingly positive, reflecting a strong reputation for reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 26 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Oct 2021.
| Month | Average | Reviews |
|---|---|---|
| Dec 20 | 5.0 | 1 |
| Jan 21 | — | 0 |
| Feb 21 | — | 0 |
| Mar 21 | — | 0 |
| Apr 21 | — | 0 |
| May 21 | — | 0 |
| Jun 21 | — | 0 |
| Jul 21 | — | 0 |
| Aug 21 | — | 0 |
| Sep 21 | — | 0 |
| Oct 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“The service was impeccable, in particular when packing for the moving”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 26 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Universal Cargo is #1 of 5 on overall rating in this group.
26 reviews of Universal Cargo. Filter by what matters to you.
The service was impeccable, in particular when packing for the moving. The staff was extremely careful, trustworthy and incredibly polite. Also the coordinator of the moving, Mr. Morgade, was always efficient and timely. Strongly recommended.
Thanks to our patient and knowledgeable rep for helping us along each step of the way through a process that has the potential to be cumbersome and confusing. A++
Great experience
Been doing business with this company for around 15 years and highly recommend. Our sales rep Kellee Mallord is very responsive and does an excellent job.
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We've been dealing with Universal Cargo for years and they've always been a great company taking care of our container shipping. We've had dealings with several different Universal's assistants and they've always been freindly and helpful. We'll keep doing business with them.
You have competition. But we keep using Universal for our shipments from Indonesia.
We at Myers Antiques have a fantastic working relationship with Universal Cargo and they have been our only transportation provider for over 5 years. We highly recommend them. Richard
Great communication, always very Informative.
Excellent service at good rates.
Everyone at Universal Cargo is awesome. They always keep open great communication through emails about incoming containers. I have never had a problem with anyone or anything. Cheryl Gabler
It's been really nice dealing with UC, they always complete whatever request you have and are very helpful educating me in Importing 101. And definitely 5 STARS to Elizabeth, she is the GREATEST !!!
Very good and friendly service. They helped me with paperwork and did most of the paperwork for me
Have been very accomodating and easy to work with. Would highly recomend.
I have used Universal Cargo for multiple shipments and each time I have received excellent service. Everything went better than expected with each shipment! Thank you!
Kellee has always been great about keeping us up to date on all the shipping information.
Communication is key when importing containers, and Universal Cargo was on top of it !
I had no experience dealing with freight forwarders before choosing Universal Cargo. They have been so great to work with and have made the process of moving my freight easy. They keep me informed and are attentive to my needs. I’d highly recommend their services.
Always there when you need them
We have not experienced anything negative with Universal Cargo. Thank You for Your Great Service!
These guys are awesome...
Universal Cargo Management Inc. is a logistics provider specializing in global freight forwarding services. With over 30 years of experience in international shipping, the company offers a comprehensive range of solutions designed to meet the needs of businesses looking to transport goods efficiently. Their services include ocean freight, air freight, warehousing, and express air shipping, making them a one-stop shop for various logistics requirements. The company caters to a diverse clientele, including manufacturers, retailers, and businesses involved in international trade. Universal Cargo's expertise extends to full container load (FCL), less than container load (LCL), and specialized cargo management, ensuring that clients receive reliable support tailored to their shipping needs. Through informational resources such as blogs and videos, Universal Cargo keeps its customers informed about the latest trends and news in the freight management industry.
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