Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
Urban Evolution Property Management receives mixed feedback from its customers, reflecting both positive and negative experiences. Many reviewers praise the staff for being friendly and helpful, highlighting the great service and clean, secure living environments.
Some residents appreciate the amenities offered, such as gyms and communal spaces, and feel that the management is responsive and professional. However, significant complaints arise regarding poor management practices, particularly concerning delayed rent payments and lack of communication. Issues like broken lifts persisting for months and concerns over safety in certain buildings have led to frustration among tenants. Additionally, some customers express dissatisfaction with the handling of deposits and overall professionalism.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 187 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 8 |
| Sep 24 | 3.6 | 7 |
| Oct 24 | 1.8 | 5 |
| Nov 24 | 3.8 | 9 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 1.9 | 9 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 4.2 | 5 |
| May 25 | 2.0 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 187 most recent reviews.
“Great service”
“Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 67 out of 100 | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | 1.3 out of 5 (poor) | −11% | 187 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.1 out of 5 (fair) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Urban Evolution Property Management is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.3).
187 reviews of Urban Evolution Property Management. Filter by what matters to you.
Where to start? Too much to mention. Please do not go anywhere near. It seems if you put too much detail of your experience they flag on their side as illegal, therefore taking your voice and right to review them away. I’ve had so many sleepless nights and stresses with this company. Don’t trust!
Not even sure where to start... I am about to move out of one of Urban Evolution's buildings (Norfolk House 1) and I can't wait to leave after what has been the most stressful experience I've ever experienced when renting somewhere. I have had issues with hot water since moving in May 22, most evenings the water will only run lukewarm and not hot when you are trying to shower after work or wash up. The boilers have broken completely a couple of times, the worst being in January 2024 when the whole building was left without hot water for 9 days in total when it was freezing cold temperatures. The lift has broken at 5 or 6 times during my time here, the worst being when I moved into the flat (8th floor) in May 22 when it was broken for several months, meaning I had to carry all my belongings up to the top floor. Now as I prepare to leave the lift is once again broken, this time it's been out of service for 7 weeks so I am now having to face moving all my belongings out via the stairs including many heavy items, which is extremely dangerous. The washing machines are also often broken or you are left having to clean them yourselves before using and the tumble dryers rarely actually dry anything without paying to use them 3 times. I am mentally and physically drained from living in this building! The company love to make excuses, deny any bad press against them (even when there's a BBC investigation into one of the bosses) and delete reviews like this one. Avoid them and every building they manage. Just to update this, the review is directed at the bosses of the company and I’d just like to add that the staff working on the desk at Norfolk House were very nice and always helpful, which is the only saving grace.
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Polarized pattern: few middle ratings. 53% of recent reviews are 4–5★ and 44% are 1–2★.
They claimed that they have transferred rental income to my bank account but we did not receive item we contacted them several time to request for of remittance so that we can trace the payment but they never can provide any proof they pay the payment they claimed. Don't trust this company
If there were negative stars I would have signed for -5. This company is shameful and totally unacceptable for the business. So many faults that it is impossible to detail them here
Nice building with good amenities
Dealing with Urban Evolution has been extremely frustrating. They consistently fail to take requested action, and their lag in response is completely unacceptable. It is incredibly difficult to reach their staff members, and even when I do, the follow-up and communication are severely lacking. Their lack of responsiveness has caused me significant opportunity loss, including considerable delays in listing my property. I expected a professional level of service, but the constant delays and poor communication have been nothing but disappointing. I would not recommend this company to anyone looking for reliable and efficient property management.
Respectful staff, clean modern rooms and 24h security make this a great place to live
Awful. Just awful. Letting team never respond and when they do they never actually act on fixing the issue, not to mention their website states that the Liverpool office in the honeycomb building but according to people there they’ve not been there for months. ‘“all of our advisors are currently busy” load of rubbish there’s no one there. Never book with this company as the reviews only further the point more
DO NOT LIVE AT ANY PROPERTY OWNED BY URBAN EVOLUTION. I can’t stress this enough. I was here for three years. I could endure the unprofessionalism from X1 Lettings for two years but when Urban Evolution took over my tenancy in 2023 I faced extreme mental health issues because of how they treated me and my issues with flatmates. I had to live with three pigs (no pun intended) for my last year of university. I was doing my dissertation and I was stressed about the move. During my last three months of my tenancy I had no internet at all. This is something that I was paying for as a part of my tenancy and they tried so hard into making me believe that it wasn’t and that it was only a complimentary service in which it was not. All they could think of for compensation was a £40 voucher to Amazon. And it took them two months to come up with it. On top of this, I had to live in filthy conditions. I had to deal with maggots, mould, flies, and fly eggs. Our bin had to be taken away twice because it was so bad. I complained about every single one of these issues with this company and they did absolutely nothing to solve it. I was called petty, and immature by staff and I was told on multiple occasions that I was not allowed to have any contact with any of the staff. They would make any excuse not to communicate with me. I had to escalate the issues with the property ombudsman it was that bad. I was denied meetings and phone calls on multiple occasions. It was impossible to contact staff because they started using AI for their emails. I also moved out in August, it is now December and I’ve still not received my deposit. I had to dispute my deposit because they tried to charge me for a replacement mattress cover. (Which is something they need to replace before others move in anyway). I am also fully aware they have tried this with others and they will continue to do so. They are taking advantage of students and it’s disgusting! My deposit was £200 I lived there for three years and I’m not even getting my full deposit back. When I complained for months about maggots and flies and fly eggs and rotting meat for weeks they didn’t give a damn but when they complain that my skirting boards had dust on them they get to take away my deposit… The disrespect and straight up bullying from this company affected my mental heath so badly I had to start therapy and taking medication for my well-being. I’m still traumatised and haunted by everything I had to deal with during this year and it was definitely not the amazing university experience I so badly wished for and that is something they have taken from me and something I will never get back. Trust me it isn’t worth it and you will regret ever signing a contract with this company. DO NOT DO IT.
Our experience with this letting agency was extremely frustrating and dishonest. After moving out of the property at Parliament Place, we repeatedly requested the return of our deposit, but the agency failed to provide a proper response for over a month. We eventually contacted the Deposit Protection Service (DPS) to demand our deposit. The letting agency then tried to fraudulently claim twice the amount of our deposit (more than £1000), falsely accusing us of damaging the property and charging £119 for cleaning, even though the property was left in excellent condition (Pictures attached). We immediately disputed their claims and provided evidence in the form of photos taken on checkout day, which matched the check-in report provided by the agency. After a thorough review, the DPS ruled in our favor, confirming that we were not responsible for any damage and that we were entitled to the full deposit. The agency's attempt to cover refurbishment costs at our expense was unsuccessful, thanks to the evidence we had gathered. Please be very careful during checkout, as this seems to be a recurring issue with this company. A friend of mine had a similar experience, and I've also seen reviews mentioning the same problem. Maybe this review will prompt an apology from the company, but I want to make it clear that I am not accepting it at all. Please be aware, everyone.
An absolutely terrible company DO NOT rent from these people!!!! I booked to live at the exchange Liverpool before I saw all the terrible reviews and news articles about the building not having hot water, multiple periods of time without hot water and a number of rooms having mould. NATURALLY after seeing this information I didn’t want to live there anymore and tried to cancel my contract by telling them I wasn’t willing to live in a building unfit for purpose. I was told the only way to cancel my contract (even though the building was not fit for purpose) was to find a replacement tenant, I felt uncomfortable with trying to find someone willing to live in a building I knew was not fit to live in but I did this anyway as I didn’t want to have to fight on cancelling the contract after it started- so I found two people who were willing to take over the contract, incase one of them failed referencing I’d have a backup replacement tenant. I emailed about the first person, then a few days later emailed about the second person, then a few days later followed up asking if they had received my emails and were talking to the replacement tenants, I didn’t receive a reply from them. 72 days after I sent the follow up email they rang me saying I was still liable for the contract. In these 72 days they took to contact me I came to the (albeit incorrect) conclusion that they had found a replacement tenant and that’s why they were not communicating with me, but no. I was obviously very annoyed at this as I tried to get a replacement before my move in date so I wasn’t liable for any of the contract but they ignored me for so long and then they claimed I was liable after I had moved into a different building that I was more confident would provide hot water and electricity. Apparently now the “cut off date” for finding a replacement tenant has passed, even though this was not stated to me verbally or included in my contract so I’m unsure if this is even legally allowed. The company still wants me to pay them money even after they ignored me for so long and didn’t give me the chance to replace the tenant (BECAUSE THEY IGNORED ME) and are now sending me threatening emails demanding the money. This whole situation is causing me so much stress and I wish I never ever even had the thought to live in one of their buildings because they are some of the most unprofessional people I have ever come into contact with.
The staff are helpful. They helped deliver groceries to my door when I had to isolate because of illness. I was very grateful.
The accommodation is good for staying.
After moving out of the property for 3 MONTHS, I recieved with an unexpected £460 bill for things like "mattress enhancement replacement," cleaning fees, a contribution to repainting, and resealing the shower. This was on top of the £200 deposit they had already withheld through Reposit. One of the most frustrating parts is the charge for resealing the shower. That issue existed before I even moved in and hadn’t been addressed during my tenancy. On the documents says - Reseal for shower needed to prevent any leaks. Now, months after I’ve left—three months, to be exact—they’re trying to pin it on me. Thankfully, I took detailed photos and videos of the property after I left, and it’s clear these charges are completely unjustified. It feels like they’re trying to take advantage of tenants who don’t have evidence to dispute these claims. If you’re renting from them, I strongly recommend being extra careful. Document everything thoroughly—before and after your stay—so you’re not caught out like this. I’ll definitely be disputing these charges and may escalate it if necessary.
I have lived in one of their buildings in chapel street, for about 4 years and still counting and I have no reason to worry nor be dissatisfied. Attention to residents are topnotch. Welldone.
Urban Evolution Property Management operates under the brand name Collective Property Co., providing a range of property management services across the UK. The company specializes in expertly managing residential apartments and student accommodations, ensuring that tenants have access to quality living spaces equipped with modern amenities such as gyms, roof terraces, and media rooms. Targeting both renters and property investors, Urban Evolution offers tailored services that include lettings, property sales, and comprehensive block management. Their team handles all aspects of property management, from maintenance and compliance to financial oversight, ensuring a seamless experience for property owners and tenants alike. With a focus on optimizing returns for investors and enhancing the living experience for residents, Urban Evolution Property Management aims to simplify the complexities of property management in the modern market.
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