U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental has a poor customer experience.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
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Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
793
100%
+1.2
● Low
2.1 / 5 overall
=
793 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.8▲ 1.2
12-month avg
2.2
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.6
20
Sep 24
2.3
13
Oct 24
1.4
11
Nov 24
1.0
6
Dec 24
1.6
10
Jan 25
1.9
13
Feb 25
2.0
13
Mar 25
1.8
13
Apr 25
1.4
24
May 25
1.6
21
Jun 25
3.1
40
Jul 25
3.3
28
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 93 positive reviews
Customer service18%
17 mentions
Prices & value17%
16 mentions
Friendly staff13%
12 mentions
Easy to use12%
11 mentions
“Great quality autos and very helpful staff, easy check-in and checkout”
On “Customer service” · Jul 12, 2025
Top complaintsof 401 negative reviews
Charges30%
120 mentions
Payment issues21%
84 mentions
Customer service20%
80 mentions
Returns18%
73 mentions
“This place is really bad”
On “Charges” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
Ho avuto il piacere e l'onore di conoscere questa agenzia a Catania e l'operatore Johnny, veramente una persona professionale e cordiale.
Abbiamo parlato durante la fase del contratto e si è dimostrato molto preparato su tutte le dinamiche del noleggio e su come evitare fregature da "turista" in Sicilia.
Grazie ad i suoi consigli ho acquistato la Kasko ed ho vissuto una vacanza senza pensieri !
Veramente consigliato
Grazie sig. Johnny per tutta la sua attenzione al cliente !
Molto soddisfatto !
My experience with the service that they offer was perfect, the girls at the box service are very kind and ready to help in any way. Thanks to them i enjoyed my trip to sicily without worrying about complications because the services that they offer is complete and it was the best solution for me.
Ho noleggiato la scorsa settimana con loro a Palermo. Servizio efficiente, sono abituata a noleggiare, e devo dire che sono rimasta impressionata dalla professionalità e cordialità del personale. Mi sono affidata ai loro servizi e mi sono goduta il noleggio senza pensieri.
Macchine nuove e ottime per lunghi spostamenti.
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Ho prenotato una macchina presso l'aeroporto di Catania agenzia U-SAVE avevo una particolare esigenza e grazie al Sig.Jonny che è stato molto gentile e professionale mi ha risolto il problema trovandomi una soluzione Grazie Jonny
Noleggio fantastico, professionalità cortesia e gentilezza qualità che ho ritrovato nel disbrigo delle pratiche in modo celere ed esaustivo un grazie particolare a Johnny!!
Ciao ho noleggiato la macchina con USAVE a Palermo e mi sono trovata davvero bene. Personale simpatico e cortese. Servizio navetta preciso. Subito siamo arrivati in ufficio e con Sofia e Noemi le ragazze al banco abbiamo chiacchierato un po’ pure su dove mangiare nelle vicinanze. L’anno prossimo tornerò a Palermo e noleggerò di nuovo con questa compagnia.
Ho appena riconsegnato un auto ed ho il piacere di lasciare una recensione perché lo meritano.
Personale al banco, sia all’andata che al ritorno, cordiale e simpatico.
Ho deciso di acquistare con loro una copertura totale così da passare una vacanza più tranquilla e serena. Non ho avuto alcun tipo di problema.
Super consigliatissima😊😊
Ho noleggiato un’auto con questa compagnia. Mi sono trovata molto bene, servizio efficiente, e i ragazzi al banco disponibile e cordiali. Sicuramente tornerò da loro.
I Rented a car from 10.07.2024-16.07.2024 Catania airport , it was 33 euro for the whole period and the 900 euro deposit , i got a new Toyota aygo x automatic , i didn’t had Any problem with them, i was a little scared when i read the bad reviews, but for me was a good experience
Initially I was worried, when I rented the car, reading the experiences from other people on Trustpilot. And certainly there was some trouble at first. I used some car rental portal on the internet and found a car at a reasonable price, that I could rent to take to the F1 weekend in Spielberg, Austria. I selected a pickup point close to my hotel in the center of Vienna. However after I received confirmation on my booking, the pickup point was changed to the airport. I called a number that I found in the reservation, and the company explained that this was actually the only pickup point available. So I went to Austria, and at the airport I decided I should find the company and ask to change the pickup time, seeing as 7 in the morning might be a bit early since I had to get to the airport from the hotel. I could however not find the company at the airport. I asked some guy at another car rental business, and he told me my company was situated by a hotel outside the airport. I tried calling the company, on two different numbers but got no answer, so I walked to the hotel, but found no office. While searching for the address to the company, somebody called me back on one of the numbers I had called. He could however not find my booking number in his system. I sent him the reservation and all documentation on WhatsApp, but he still could find nothing. My reservation was sent from a company called Surprice Car Hire. The guy on the phone however suggested I contact another company, which was U-Save. As it turned out, they did have an office in the adjacent building to where I was at. I went there and found a rather makeshift office with a few young guys from Bulgaria. I explained to them that Surprice Car Hire could not find my booking, and that they had told me to ask with them. They were confused at first, saying that it made no sense that they would have my booking, as my reservation clearly came from Surprice Car Hire, but then one of the guys had a look in his system, and actually found my name, hooray!! The guys agreed to change my pickup time, and also the time for delivery, which was on Sunday. Originally 9 PM was the time for delivery, but I was a bit worried that might be to early, in case of a traffic jam, so they let me change it to 11 PM, which was their closing time. The day after, I payed the deposit and signed some papers, before I was given the keys to a pretty much brand new Citroën C3. An excellent car for my use, it worked perfectly over the F1 weekend. I drove 1300 kilometers from Friday to Sunday, and was very happy with the car. On Sunday, after the race, I hurried out from the race track, but it took around two hours before I was on the highway. There, I only drove a few kilometres before traffic came to a halt. I was snailing on for at least half an hour before it finally dissolved. But only a few kilometres further down the road, there was a full stop, because of an accident. I did not move for such a long time, people got out of their cars all around me. When eventually we all got going again, I was starting to worry that I might not get back to Vienna in time to deliver the car. I had received a message on WhatsApp, with directions to where I should deliver the car, and how to contact U-Save, so I called them and explained that there was a traffic jam. They said to call them back 15 minutes before arrival, which Google Maps at the time estimated to be a 10:15 PM. The road was open now for about 45 minutes, but then I entered a mountainous region with a lot of tunnels, and in one of them there had actually been another accident, and so the road closed down again, and I was at a full stop for almost an hour. Even driving off the highway around some of the traffic did not help much. It was now getting dark as well. Finally I was back on the highway, and a bit later the traffic jam actually dissolved, but I was running desperately late, knowing that I also had to refuel the car before delivery. It had also started raining now, and so I could not drive as fast as I needed, to be at the airport on time. I did not dare to wait until I was 15 minutes out, to call U-Save, because I would be running the risk of taking a wrong exit on the roads in the outskirts of the city, so I called them before I took of the highway, at about 10:30 PM. The guy on the phone was my saviour, he told me to just drive normally and get to the petrol station at the airport to refuel the car, and then come and deliver it. He told me there was a one hour leniency, so there was nothing to worry about! I found the petrol station, refueled and cleaned out the car, and then went to deliver it. There, the guy was waiting, and everything was ok. I was there maybe 10 minutes late, but that was all ok. He told me I would get my deposit back as soon as they had checked the car. The morning after, I got a photo of a receipt, confirming that the deposit was returned. Thank you very much U-Save!
Noleggiato all'aeroporto di Catania, Johnny è stato gentile e disponibile, auto nuova e perfettamente funzionante, nulla da aggiungere tranne che rifarei tutto. Complimenti a Johnny per la serietà e la cordialità.
Courteous and knowledgeable staff, they gave me a car, the new chr toyota, beautiful with few kilometres.
Personale cortese e preparato, mi hanno dato un auto, il nuovo chr toyota, bellissima con pochi chilometri.
Ho prenotato una toyota aygo x presso u-save dell'aeroporto di Napoli. La mia pratica è stata sbrigata dal vostro operatore CRISTIANO. La mia esperienza è stata ottima, ho riscontrato professionalità, cortesia e praticità del vostro personale. Inoltre le tariffe sono vantaggiose e competitive. Altamente consigliati.
What a great bunch of guys
This is not my first time renting with U-Save Liberia Costa Rica and both times things have been wonderful
This last time I had forgot me wallet and phone in the car when I dropped it off and they ran it back to me at the airport before I had even checked in, that fast, the car was in great condition and no issues. I will definitely rent from them again and highly recommend them to anyone
Excellent car rental experience at Budapest U-Save!!!
We rented our car in Budapest, Hungary - airport and had a great experience!
We called early to ask for a pick-up from the airport. Since we were staying at the hotel at the airport itself (at the end of the arrivals terminal - yes, THAT close!), we asked if they could come and get us at the airport, and they happily agreed. We were picked up quickly, and taken to their lot, and it took very little time for us to check in, pay for the additional passes needed for tolls on the main highways, and to travel out of Hungary. We reserved a Suzuki SX4 S-Cross, and that's exactly what we got. It was clean and in excellent working condition, and we thoroughly enjoyed the vehicle throughout our 2 week contract. And, because it was a hybrid, it got great gas mileage!
When we returned the car, we got turned around (read in, lost) in Budapest, but a quick call to the location solved the problem: they immediately sent us a text message with the address and we simply set the GPS to go to that location. Whew, we made it! They quickly checked the car, signed off that it was good for return, and KINDLY offered to return us to the airport hotel in the car so we didn't have to remove our things - we simply unloaded at the hotel and the U-Save staff bid us farewell.
We often travel to Croatia, but usually via Zagreb where we have issues with rentals almost all the time. By contrast, our trip through Budapest, and our car rental experience with U-Save was stellar. We will DEFINITELY rent with them every time we fly to Budapest, and deal with them directly in the future to save them the middleman fees.
Thank you U-Save!!!
Transaction was seamless. Provided insurance (required by California) without issue. Price quoted was the price honored. Friendly, prompt, accommodating and less than 1/2 the price to rent from the airport directly. Definitely recommend their San Diego location! Will be using them in the future:).
Just came back from Budapest, had a very pleasant experience with USave.. a gentleman Gregory was extremely helpful gave us a number to contact him if we need anything.
Though it's not in the terminal they pick you up and drop off and it's 3 min drive... So altogether very efficient.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
