Excellent customer service
Great quality autos and very helpful staff, easy check-in and checkout

U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Great quality autos and very helpful staff, easy check-in and checkout
Polecam wypożyczalnię U-save miła,szybka i solidna obsługa klienta.Wszystko co jest uzgodnione przy odbiorze auta jest realne bez żadnych zmian przy zwrocie.Adam
Excellent ! The staff was friendly, professional, and efficient. The car was clean abd well-maintained. The whole process—from booking to return—was smooth.
Abbiamo noleggiato un'auto presso questo ufficio e ci siamo trovati benissimo. Gabriele è stato di una gentilezza, chiarezza e disponibilità uniche. Ci riaffideremo senza dubbio a lui per i prossimi noleggi a Lecce. Grazie! Simone, Maria Elena e Giulio
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My total experience is been completely unprofessional and unexceptable. I keep getting the run around about my deposit. First I was told 3-5 business days. Then it was 7- 10 business days. Now I'm being told 14 business days. My whole experience from the time I picked the car up to dropping it off customer service was unprofessional. The car on the other hand was great. But I have yet to receive my refund for my deposit.
Fast and very good service
Timely pick up after landing in Calgary. Rental counter was close to the airport. Car was as expected. Staff was friendly and informative. Drop off seamless and charges applied were as quoted. No surprises. Would definitely book here again!
The people were great and the car was perfect. The pickup from the airport was a bit longer than expected, but I had the time. Only if I had read the information sooner, I could have called for pickup while I was getting my luggage. Which I will do next time I rent a car from them. It was a smooth experience.
van handled well, was comfortable and large enough for all to be comfortable
Fast, cheap and good cars
אני רוצה לתת ציון לחברת השכרת הרכב U-SAVE בשדה התעופה בווינה, אוסטריה. נתחיל עם הציון שאני נותן להם הוא 10. הזמנתי את הרכב הקטן ביותר בקטגוריה, קיבלתי סיטרואן C3 שזה שדרוג לרמה 4. שילמתי מחיר ממש זול של 138 יורו עבור חמישה ימים מראש. ביקשתי להמשיך עוד 3 ימים והם אמרו לי שזה יהיה אותו מחיר ליום שזה בערך 28 יורו. וכך המשכתי עוד 9 ימים ובסך הכל 17 ימים. המחיר ששילמתי כלל ביטוח כיסוי מלא. אני רוצה לציין את הנציג האדיב והמקצועי אנדראס. ואת הבחור השני שהסיע אותנו משדה התעופה בווינה למשרד. חברה מעולה, נציגי החברה מקצועיים ואדיבים. ציון 100.
U-Save Vancouver is my favorite car rental business. The customer service is excellent (helpful, kind, courteous, responsive, and communicative) and their selection of cars to rent meets my needs. I will keep returning to rent their cars. Thank you, team!
Everything was easy: pick up, return, excellent car and price, policies. One of the best experiences I had in rental cars
U-SAVE, made renting a car an easy, painless process, retrieving, and dropping off my vehicle.
It's an excellent experience with U-save
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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