U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
This place is really bad! Do not rent from here! They charge you for everything even if you did not do the task and this place is no no no good!Please do not rent from here they have short staff and it is a one man show! You have to wait a long time for shuttles and to get print out! I waited almost 30’mins to get print out! And also they did not give me rides to airport she told us to walked to airport the persons was really rude
As a lot of other people have said they seem to charge for tiny damages of stone chips and dents under 25mm that you won’t pick up when you walk around the car initially but they know they are their even probably made by the staff themselves to later charge you for.. Check the roof they will make a small indent in it then charge €300 euros of damages.
Do not recommend! I make many rentals during the year and for the first time I met that they charge you 100 eur per visited country out of the Austria. When you count all the fees they charge you, it is cheaper to use normal rental companies. They can be called not U-Save, but U-Spend!
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tardamos una hora en coger el coche y solo una persona delante una pareja, coche te hacen firmar los papeles sin poder leerlos en un movil, y ser ver coche como esta ni ver deposito firmas esta lleno luego ves esta a medio deposito la gasolina al poco de salir, haces foto y llamas para reclamarlo que solo hay medio deposito. AL devolverlo devuelves el deposito a 3/4 mas gasolina te lo dieron y revisan coche despues de esperar mas de una hora a 37 grados dicen todo ok y la gasolina enseñas la foto con la fecha y hora recogida y te da ok de nuevo firmas sin ver nada y a la semana te ves te han cargado en la visa 60.20 euros sin motivo ni posiblilidad de reclamar el coche segun cogimos tenia una luz de alerta de averia, no tenia ni radio. por los que he leido despues esto de la gasolina es una constumbre hacen a todo el mundo. los que estaban delante por una rayita decian habian hecho en retrovisor apesar tener seguro les cargaron en la visa 500 euros. pero claro saben llevas prisa y pierdes el avion ..... ESTAFADORES
Hemos tenido muy mala experiencia con esta empresa. No nos devuelve el dinero retenido (350 dinares jordanos) desde Abril por alquilar un coche en Amman, Jordania y cuando nos comunicamos con ellos nos dan muchas largas. Son muy poco profesionales
Mogelpackung und Servicewüste! Wir hatten für eine Autowäsche 14 € zusätzlich zu zahlen. Das Auto war nicht vollgetankt, wir sollen bei Rückgabe bis zu diesem Füllstand tanken. Das ist uns nicht gelungen, wir hatten Mehrkosten von ca. 15 €. Trotz Versicherung bei Check24 sollte Vers. für 57 €/Tag wegen evtl. Abwicklungsproblemen getätigt werden. Es gibt U-Save und AurumCars Bewertungen im Internet (Liste erweiterbar!) Auto wurde nicht vorgefahren bzw. weggebracht. Der Kunde musste das tun.
DON'T RENT from them! Green Motion(u-save) turned out to be a disaster. Despite the low rental price, they make up "damages" by recording microscopic imperfections at checkout and pinning them on you! (They were there at check-in, but you didn't notice it because they were literally microscopic) (The rental was $288, they sent me an additional bill for $674!)
During my flight, I lost my physical bank card. Even though I had it on my phone and could verify it in my banking app, they still refused to let me pick up the car this way. The colleague at the counter was incredibly cynical and ill-intentioned. I lost the entire amount I had prepaid for the rental, and support hasn’t responded to anything. At the counter of another company right across, I was able to rent a car without any problem, even under the same circumstances. I will never go near this company again.
Do you even read these reviews before putting a reply in, I advised you I did have a credit card that I place on the counter in the Usave office for the girl behind the counter to lose the said card. Do you think people want all this hassle, just take a look at how dissatisfied all the clients using Usave are, this speaks volumes, you need to heed what people are saying and rectify this bad customer service, you do not seem able to come back with an answer just excuses. Take stock of what the people using your firm are saying you have a terrible score on Trustpilot, so you need to improve or you will go out of business. I have put up these reviews so other people can get a better firm to deal with and maybe when you go out of business you will take notice of what customers are complaining about, no one wants to have a bad experience when on holiday, but all you do is try to put the blame of the customer. You really need to get your act together and maybe get some good reviews, wish I had read all the reviews before booking with you.
Non sono solito scrivere recensioni tanto meno negative. Noleggio auto in tutto il mondo per lavoro da più di venti anni e questa cosa accaduta mi ha fatto veramente uscire di testa. Consegno in data odierna la macchina e mi comunicano che ho fatto un leggero graffio al paraurti anteriore, cosa impossibile visto che ho usato la macchina unicamente come spostamento da una città all'altra in autostrada. La cosa che mi ha fatto più arrabbiare è che sospetto che sia dovuto al fatto che non ho acquistato la loro copertura assicurativa poichè appunto sapevo di usare la macchina unicamente come trasferimento e non per un uso intenso. Professionalità scarsissima, neanche si sono degnati di controllare la macchina con me al ritiro e quando riconsegnata non si sono nemmeno degnati di darmi spiegazioni. Aggiungo che ho dovuto aspettare il loro servizio di navetta gratuita per più di mezzora all'aereoporto. Insomma sconsiglio fortemente la compagnia, non fatevi abbindolare dal prezzo basso e stateci alla larga se non volete brutte sorprese. Agenzia di Lamezia Terme Claudio
The rental is 10 km away from airport. The nasty lady who picks up/make the reservation didn't like my card. It was a debit not a credit which I used many times before to rent cars from other companies, but she refused all other means I proposed (pay cash/set up a deposit, etc.) with a dumb determination worthy of a better cause. She left me in that remote location with my wife and 2 children. Definitely a no-go!
The car that I booked and the one I was given were completely different. I booked an automatic hybrid car. But I was given a small manual petrol car which has been very disturbing for me. As I was in Italy to do a roadtrip and the reason I booked hybrid car was to save fuel and comfort. U-Save has spolied my holidays as I did not have any other choice at the last moment to find another rental car and they said they also do not have any automatic car let alone hybrid. So the service is not great and it is worth to spend a bit more money somewhere else so you can rest assured that you will get what you are paying for. The solution that is offered to me after all the trouble I had to face for 8 days was a refund of €30. They just did not care how they have spoiled someone’s holiday and also the amount of fuel that I had to pay for that small AygoX car. U-Save is just not reliable or trustworthy. And on top of all this, the customer service at the desk of pick-up did not provide clear instruction of where the pick up is at first. After waiting for 30 minutes, they sent a video of where to go. The staff did not have good english speaking or listening skills. I had to go through a lot of issues with U-Save and would definitely not recommend to anyone.
It took a hour to get the car even though I arrived at the pick up time. This would have been irritating enough but having a tired toddler with me made it more difficult. I had to pay for extra cover as I don't have a credit card only a debit. The guy on the counter then Couldn't be bother to check over the car as " it now have extra insurance". He then Messed around washing the car when I said I was happy with a bit of dust as I just wanted to get my son food. This is after it took 30 mins just to be seen. It got worse when I returned the car. I arrived & the first thing he did was check my mileage. He then claimed I had done over 800 miles when the limit was 500m. Now I can guarantee I have not to spent most of the last 5 days driving. And definitely have not done 800 miles. He kept showing me the figure he supposedly took when I picked up the car though he didn't do it in front of me as he couldn't be bothered doing the checks with me. He then decided to write down damage that had been there before I got the car as new. I asked him if the car had a tracker he wasn't happy and started shouting that he wasn't a lier and I was insulting him as he was just going by his figures that he had written down so he must be right. The worst of it was the service remember had been on the entire time and had only dropped 200m before service from 500m to 300m. When I refused to pay the milage fine & asked for a manager they suddenly dropped the fine. It's an absolute scam. I knew for certain they were wrong but I'm sure others would have paid the fine. I will never use them again. The way they operate is a disgrace & the fact they tried to scam a milage penalty is a disgrace.
Absolutely appalling experience. I had paid in advance for a 3-day car hire, expecting a smooth process. Instead, I was met with outrageous demands for a £138 payment OR a £2,500 deposit on arrival. This was never mentioned during booking. The employee, Ismail, was aggressive and completely unprofessional. He pressured and bullied me into paying the £138, warning that even a minor scratch on the alloy would cost over £300 – blatant intimidation tactics. I had specifically booked and paid for a full-size SUV – but was told on arrival that only manuals were available, and I'd have to pay even more for an automatic. They then tried to palm me off with a small SUV for the same price – totally unsuitable for my needs, and not what I paid for. What really crossed the line was Ismail asking me to secretly pay him extra – in cash – just to get the car I had already paid for! He told me to leave a £20 note on the seat, not to tell anyone, and claimed he was “doing me a favour.” This was a disgusting scam – completely unethical and clearly dodgy. To make things worse, the car I was given – despite being a 2024 plate – was in shockingly poor condition inside. Parts were hanging off, the mirrors were wobbly, and the overall state of the car was disgraceful. Do not fall for this company’s lies. They are scam artists, and Ismail in particular is aggressive, dishonest, and operating in a very shady manner. This company should not be in business. Avoid like the plague. You've been warned.
Avoid at all costs – terrible service and scam tactics! We had an awful experience with this car hire company. The staff were incredibly rude and unprofessional from the moment we arrived. They left us waiting under the scorching sun for over 45 minutes with no explanation or apology. To make things worse, they refused to accept the full insurance we had already purchased online and forced us to buy their own overpriced coverage – four times the price! It felt like a total scam. Do yourself a favor and stay away from this company. They are dishonest, unhelpful, and clearly only interested in squeezing extra money from customers.
Pessima esperienza, da non ripetere! Sono anni che noleggio auto non solo in Italia e una tale arroganza, disonestà e superficialità non l'ho mai vista!! A Catania personale imbarazzante! Mi hanno fatto pagare anche il lavaggio auto!!!! (Prima volta che accade), hanno provato a farmi pagare 60 euro in più dicendo che ero arrivato dopo le 22:00 e ho dovuto faticare per fargliele stornare visto che ero arrivato esattamente alle 21:55. Non soddisfatte mi hanno detto di fare foto e video alla macchina per dimostrare lo stato al momento del ritiro!!!! Ma scherziamo????.....dovrebbe essere il personale a fare il controllo insieme al cliente!!!! Ciliegina sulla torta, una volta riconsegnata la macchina, mi scrivono chiedendo un pagamento per un graffio che secondo loro avrei causato io! Ovviamente ho girato tutto al mio Avvocato. Imbarazzante!!! Dovrebbero chiudere.
This company used to be known as Green Motion. I had an appalling experience with Green Motion vowing never to rent a car from them again. When booking a rental car at Stansted through Ryanair, U-Save was offered as an option. I thought I'd give them a go and booked the car. It wasn't until I received an email from them requesting check-in that it became clear they are in fact Green Motion. What's worse is that Ryanair offers car rental booking on flights with arrival times when the car rental company is closed (midnight). The Ryanair staff appeared to think it reasonable for customers to han around for 6+ hours waiting for the car hire company to open in the morning - after 18 hours of travelling! Another Ryanair scam!
Location à fuir ! Véhicule non conforme à la réservation : on m’a remis une Dacia Duster sans explication ni alternative, alors que ce n’était pas le modèle choisi. À mon arrivée, on m’a imposé un choix : soit bloquer 2800€ de caution, soit souscrire une assurance supplémentaire avec un blocage de 1200€. J’ai choisi de bloquer 2800€, mais cela m’a été refusé car ma carte serait « débit » et non « crédit ». C’est injustifié et ressemble clairement à une manipulation pour forcer les clients à payer une assurance. Résultat : j’ai été obligé de payer 233,09€, avec des frais ajoutés (par exemple, le transfert aéroport-agence) qui n’étaient pas clairement annoncés. Je dénonce des pratiques abusives et non transparentes. Je ne recommande absolument pas cette agence.
U Save à Marrakech sont des escrocs, n’ayont pas peur des mots. Au premier abord très alléchant avec leur prix très bas Arrivée sur place neuf fois sur 10. Votre carte de crédit ne marchera pas, ils font la manipulation pour que celle-ci ne fonctionne pas, puis il vous disent que pour que celle-ci fonctionne la franchise doit être plus basse, donc il faut payer un supplément et là Votre carte va passer mais tout ça est une arnaque tout ce qui vous raconte est faux. Je suis tombé deux fois dans leur piège Car étant connu sous un autre nom, ils l’ont changé récemment pour s’appeler. U Save Gaffe au plus de 65 ans, ils vont vous demander un supplément de prime de 100 dirhams par jour, vraiment une belle escroquerie
Como empresa de alquiler de vehículos son una banda. Si tu vuelo se retrasa se olvidan de ti Te anulan la reserva si ningún tipo de informacion. Cuesta menos ponerte en contacto con dios que con ellos
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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