Billy was so helpful and polite
Billy was so helpful and polite

Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
Utility Switchboard receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of staff members like Alvin, Lewis, and Esther. Reviewers frequently highlight the excellent customer service, noting how staff members provide clear explanations and make the process easy and efficient.
People appreciate the friendly attitude and patience exhibited during interactions, which contributes to a stress-free experience. However, there are some complaints regarding the sales approach, with one reviewer expressing frustration over receiving a hard sales call instead of the expected quote comparison. Despite this isolated negative experience, the majority of feedback reflects satisfaction with the service provided. Overall, Utility Switchboard is recognized for its outstanding customer support and effective solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Switchboard is #1 of 5 on overall rating in this group.
60 reviews of Utility Switchboard . Filter by what matters to you.
Awesome to say the least .Esther was exceptionally good👏🏾👏🏾
She explain to me what about the network and tv very nicely
Having spoken to Jonnetta, I found her very clear and precise, she was also very courteous. It makes a pleasant change to speak with someone so helpful, she is a credit to her employer
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I needed to update my broad band and keep my. Land-line. Alvin was very helpful and polite and managed to sort out a package that suits me
Friendly and proactive communication, helped me get to the best deal with ease. employee name, Jonnetta
Kieran was very helpful top guy He deserves the 5 stars . Kind regards Mr Peter Kelly.
Really helpful and patient! Thanks Ricardo.
Kieran was very polite ,respectful and efficient, good to do business with
Excellent service and beyond remit ,helpful regards energy supplier as utilita not will to extend my 5yrs service
I wanted to know why my bill had increased from £57+ in May to £80+ in June. Ricardo looked into it and helped me find a package better suited to my needs. He also gave me the number to enquire how I could get a refund of the £80. He was a delightful young man.Most helpful. However the young woman on the Refund dept was not helpful.I found it very difficult to understand what she was asking and then she couldn't find any change of package so I had to give up because I was getting upset and flustered. Ricardo was lovely.The other operative....not so much.
Chris was very helpful and informative, helped me choose the best package for my mum.
I found Elvin to be Very helpful explained Everything in a way that I could understand. one good fellow brilliant
Got the help i needed ..really helpful and quick with my order..couldn't be any happier..thank you
Jeanette was very helpful in finding me a new broadband provider she explained everything very clearly to me please give her my sincere thanks
Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
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