Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
Utility Switchboard receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of staff members like Alvin, Lewis, and Esther. Reviewers frequently highlight the excellent customer service, noting how staff members provide clear explanations and make the process easy and efficient.
People appreciate the friendly attitude and patience exhibited during interactions, which contributes to a stress-free experience. However, there are some complaints regarding the sales approach, with one reviewer expressing frustration over receiving a hard sales call instead of the expected quote comparison. Despite this isolated negative experience, the majority of feedback reflects satisfaction with the service provided. Overall, Utility Switchboard is recognized for its outstanding customer support and effective solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Switchboard is #1 of 5 on overall rating in this group.
60 reviews of Utility Switchboard . Filter by what matters to you.
The most helpful and talented salesmen I have met. He made the whole experience relaxing, informative and comfortable. The offers he gave me he had made completely clear and he was very honest doing that. If my service is as reliable and direct as Kieran then I will be more than happy with my service. Thank you again keiran. P.s. make sure you pay him a good commisson he deserves it.
Good service
He's a very nice person he help to muhc thank you sky
After a long time I had 1 person who was very understanding and helped, he explained everything to me very well and of course he offered me a good offer at a very reasonable price., I was very happy., a big thank you to Alvin who was 5 stars in the call...
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The guy was friendly. It was difficult to catch what he was saying as he spoke so fast.
I spoke with Billy today who was able to find me a better deal. Was very happy ☺️ very helpful. He informed me on other offer's such a nice guy. Many thanks Billy keep up the great work.
What a gentleman Chris was, saving me a lot of money at this time when I've been struggling, top man, I'd buy him a pint
Happy with the service
Spoke with Jonnetta and she was very nice and took time to explain things to me. That was a very good customer service with good communication skills.
Billy was brilliant he saved me money got me a well better deal than the one I had, and I’m much happier being with the provider he set me up with, Also it was sorted out in no time, easy to understand what he was doing whilst switching, nice fella, big reason I went ahead and switched, thanks again
The service was straight forward and Jonnetta was very helpful, also got me a cheap and affordable quote for my Internet. Really appreciate her help.
Very good assistance
Very helpful extremely patient when I got some numbers wrong. He was brilliant thank you
Superb great chat
Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
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