
VAB is a comprehensive service provider specializing in mobility solutions, including roadside assistance, travel insurance, and the sale of second-hand vehicles. The company caters to a diverse customer base, including individual consumers and businesses, offering a range of services designed to enhance mobility and ensure peace of mind while traveling. With over 1,000 experienced experts, VAB provides tailored advice on various services such as driving lessons, vehicle financing, and diagnostic services. Their offerings also encompass logistical support, B2B services, and additional mobility services like transport and toll management. Customers can rely on VAB for practical solutions that address their transportation and travel needs effectively.
VAB receives significant criticism from consumers, reflected in its low average rating of 1.9/5. While some reviewers commend the quick and courteous service provided by staff during emergencies, noting prompt assistance with vehicle issues, the overwhelming sentiment is negative.
Many customers report dangerous driving behavior from VAB drivers and express frustration over poor customer service, including long wait times and inadequate communication. Complaints about unexpected fees, such as charges for fuel in replacement vehicles and unaddressed damages, further tarnish the company's reputation. Additionally, issues with account access and lack of timely responses to inquiries contribute to dissatisfaction. Overall, the majority of reviews indicate that VAB has considerable room for improvement in service quality and customer relations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 108 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.0 | 5 |
| Jan 25 | 1.8 | 6 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.2 | 6 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.8 | 5 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 108 most recent reviews.
“Batterij van onze T roc was plat”
“Heel slecht service slecht communicatie 1 eerste dag geen vervangen wagen moeten huren extern moeten huren zinder ter...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | +23% | 108 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: VAB is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 2.2).
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VAB is a comprehensive service provider specializing in mobility solutions, including roadside assistance, travel insurance, and the sale of second-hand vehicles. The company caters to a diverse customer base, including individual consumers and businesses, offering a range of services designed to enhance mobility and ensure peace of mind while traveling. With over 1,000 experienced experts, VAB provides tailored advice on various services such as driving lessons, vehicle financing, and diagnostic services. Their offerings also encompass logistical support, B2B services, and additional mobility services like transport and toll management. Customers can rely on VAB for practical solutions that address their transportation and travel needs effectively.
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