Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
Vaporesso receives overwhelmingly negative feedback from customers, with many expressing frustration over poor customer service and long shipping times. Reviewers frequently report significant delays in receiving their orders, with some waiting over a month for products that were supposedly in stock.
Complaints about defective products are common, particularly regarding the Xros and GTX coils, which many users find to be unreliable and prone to leaking. While a few customers appreciate the quality of specific devices like the Vaporesso Armour Max, these positive experiences are overshadowed by the majority of negative reviews highlighting issues with product quality and support. Overall, the sentiment is largely negative, with many consumers advising others to avoid the company due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 151 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 5 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 1.1 | 11 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 151 most recent reviews.
“Overall, the build quality isn’t amazing, but from what I can tell the focus is in the pod, not the device”
“HORRIBLE CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | +7% | 151 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Vaporesso is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
151 reviews of Vaporesso. Filter by what matters to you.
I would give them a zero star if I could. So many issues trying to order from this company. I ordered a product they said they had in stock and it took me 3 months to receive. They wouldn't reply to emails until I mentioned taking them to court. When they did finally ship my items, they sent it the slowest way possible taking 2 weeks to get to me. Never ever will I order from these frauds again.
This is the website I won’t order EVER again. I purchased a product from them two years ago and the shipment was really fast. However, the device stopped working so I decided to order a new one. I did place an order on May 3rd. Today is June 16th, and the order was NEVER shipped. Even worse - I sent them 4 mails and they NEVER got back to me, but I still receive their marketing mails to order more and more. They were really fast to charge me for NOTHING. There is not even an option to receive my money back or cancel the order. HORRIBLE CUSTOMER SERVICE. Don’t waste your time and money.
Purchased a Vaporesso Armour Max. Leaking from day 1 From local vape shop as opposed online. £85 with batteries, standard spare tank etc... The cover does not cover the spare tank provided. The reason leaking? Once did a little research as to how to take apart? Once did, the tank on it was literally split in half! So, ok... do a bit of research. Learn how to take it apart. Pop the atomiser in the spare tank provided... which the tank guard is too small to fit over. But at least does not leak any more. But then, not sure why, it died a week ago. Whilst charging happily. Finally, after loads of looking up... Had to press the power button 5 times in a row. Hey presto! Suddenly back to life. Nothing in the instructions provided, or on their site about this. Just the "click 3 times" if you want to go into the settings. Very poor if you are investing £85 all in for a supposed "quality product"! Finally it is working now... Pity none of that lot in the instructions...
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Their customer service is horrendous. Contacted them regarding a product that I ordered that spent over a week sitting in a warehouse without even being shipped and requested a refund as the response I received was awful. I have had to email them multiple times for anything to happen I ordered the product on the 27/05 and to this date of making this review 11/06 it still hasn’t been shipped to the UK let alone delivered. They are now ignoring my emails and my requests as the tracking app they use is awful and does not even work. What kind of customer service is this?
I bought this for my mom who’s trying to quit smoking and she’s leaving soon to our country for 4months! I thought it had plenty of time to arrive but one month later didn’t receive anything, if I knew I would have never bought this from this company and just go to a shop! I’m about to do chargeback because this long shipping time is indicated nowhere in their website! Wish I seen these reviews before! 😡
Ordered a vape weeks ago almost a month now. Everything ships from China and then tracking stops working. I have asked them to cancel my order and they keep saying they are trying to rush it but here we are no vape a month later and no refund
This place and the people that work their must be convicted felons or just all around POS. I ordered 5 gtx coils for my vape because I quit smoking and I need it. We'll I ordered on Friday the 21st and as of the 31st their has been no movement. They are cons that think they can just keep your hard earned money. Shut this place down. Or burn it down. Either way they need to go.
Avoid!!!! Ordered a vape on 2nd Feb. On 20th Feb I canceled the order as it was still being processed. They canceled it immediately and Shopyfy said it has been refunded. It's now 24th of February and I still haven't received the refund
Brought an xros or whatever less than a week ago. Told it has good reviews. Used to 2 days. Went flat before finishing work. Didnt taste like juice. Left it on my desk for 2 days and went to use it and it wasnt working. It leaked juice all into the inside of it. Cant be bothered fixing it or taking it back so i lost out on 50 bucks. Definitely getting another smok nord c. Waaaay better
Ho comprato una sigaretta elettronica Gen Fit 40 e tranne i primi 2 mesi iniziali ha iniziato a perdere liquido dalla ghiera per la regolazione del flusso d'aria. Inspiegabilmente perde liquido anche dal fondo del dispositivo dove c'è la batteria. Inoltre la batteria da 2000 mAh dura meno del dispositivo che avevo precedentemente con batteria da 1500.
I bought one week ago the xros4 and separately the 1.2 omh coil head pod (Amazon).Mm.. not really impressed with this vape. The liquid is leaking when you vape. And the head pod where you pour the liquid is very hard to remove, like I never could open it and always have to ask someone to do it for me and even they struggle. But i don't recommend this brand.
Doesnt everybody love drinking e-juice? Just bought the ros4 mini and 2 different pods just spewed the liquid up past my lips. Also the tip actually gets hot. What a crap product. I should have gone with the g3 caliburn for a little more cost as it has a drip tip with a no spit back guarantee
Vaporesso mini 4 is useless avoid avoid avoid battery doesn't last a day pods are leaky and difficult to use. Much better vapes out there
Don't buy something from their online shop. My order never reached me and when you write a support mail they don't answer. Even in case you get your stuff, if its damaged you're also lost - nobody will help you - avoid this shop and their products.
Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
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