Viasat is a global communications company that provides satellite internet and connectivity services to residential, business, and government customers. The company operates satellite networks and offers broadband internet access, particularly in rural and remote areas where traditional terrestrial internet infrastructure may be limited. Viasat also provides satellite communication solutions for aviation, maritime, and military applications.
Viasat receives a generally positive reception from users, particularly for its reliable satellite internet service tailored for business needs. Many reviewers appreciate the consistent connectivity, noting that it effectively supports essential operations like email, video conferencing, and inventory management.
Customers highlight the responsive customer service, which helps resolve issues promptly. However, a common complaint is the pricing, with several users feeling that the service is overpriced for the speeds and data allowances provided, especially when compared to other options like cable or fiber. While some express satisfaction with the service's performance, others wish for faster speeds and more generous data caps. Overall, Viasat is seen as a solid choice for rural connectivity, despite its higher costs.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | +3% | 175 |
12 reviews of Viasat. Filter by what matters to you.
6 months ago
While the service is reliable, the pricing feels excessive for the speeds provided. Data caps are frustrating when you're trying to run a business. That said, when you have no other options, it does t... See more
6 months ago
We've been using Viasat for our rural business location for over a year now. The connection is stable and handles our daily operations well, including video calls and file transfers. Setup was profess... See more
6 months ago
After trying several other satellite providers, Viasat has been the most reliable. The latency is still noticeable for some applications, but for general business use it works well. Pricing is fair co... See more
6 months ago
The service does what it promises - provides internet where other options aren't available. Data speeds are adequate for most business tasks, though uploading large files can be slow. Customer service... See more
Quick answers to the questions people ask most.
Viasat provides satellite internet services primarily for residential, business, and government customers. They offer high-speed broadband internet access, especially in rural and remote areas where traditional cable or fiber internet may not be available.
Viasat customer service is available 24/7 for technical support and billing inquiries. You can reach them by phone, online chat, or through their customer portal at any time.
You can contact Viasat customer support by calling 1-855-810-1308, using the live chat feature on their website, or logging into your online account. They also offer support through their mobile app and social media channels.
Yes, most Viasat residential internet plans require a 24-month service agreement. Early termination fees may apply if you cancel before the contract period ends.
Viasat provides a satellite dish, modem, and necessary cables as part of their service. Professional installation is typically required and is often included in the service package at no additional cost.
Most Viasat plans include a monthly data allowance, after which speeds may be reduced during peak hours. They also offer unlimited plans in select areas with no hard data caps.
Professional installation usually takes 2-4 hours to complete. Installation appointments are typically available within 1-2 weeks of ordering, depending on your location and technician availability.
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While the service is reliable, the pricing feels excessive for the speeds provided. Data caps are frustrating when you're trying to run a business. That said, when you have no other options, it does the job adequately.
We've been using Viasat for our rural business location for over a year now. The connection is stable and handles our daily operations well, including video calls and file transfers. Setup was professional and the technician was knowledgeable. Only downside is the data caps can be restrictive during busy months, but overall it's been a solid solution for our needs.
After trying several other satellite providers, Viasat has been the most reliable. The latency is still noticeable for some applications, but for general business use it works well. Pricing is fair considering the technology and service area coverage.
The service does what it promises - provides internet where other options aren't available. Data speeds are adequate for most business tasks, though uploading large files can be slow. Customer service has been helpful when we've needed support.
Been using Viasat for our remote warehouse operations for 6 months. Connection is stable and rarely goes down, which is crucial for our inventory management system. The monthly cost is high but it's worth it for the reliability. Installation team was professional and completed everything on schedule.
Reliable connection that keeps our business running. Speed could be better for the price point, and the data allowances feel limiting sometimes.
We switched to Viasat after poor experiences with other satellite providers. The difference in reliability and customer service is night and day. Their business plans offer good value and the technical support actually knows what they're talking about.
Had some initial issues with installation but their support team was very responsive and got everything sorted quickly. Internet speeds are good for satellite - not fiber fast but definitely usable for our small business operations.
Initially skeptical about satellite internet for business use, but Viasat has proven reliable. Handles our POS system, email, and basic web browsing without issues. Weather impacts are minimal and speeds are consistent throughout the day.
It's pricey compared to cable or fiber, but when you're in a remote location, you don't have many choices. Service has been consistent and their business support team understands our needs better than residential-focused ISPs.
The internet works fine for basic business needs but struggles with bandwidth-heavy applications. Customer service is responsive though sometimes you get transferred around. For rural locations, it's probably your best bet but don't expect miracles.
Honestly surprised by how well this works for our consulting business. We can run multiple devices, do video conferences, and upload large files without major issues. Installation was smooth and the equipment looks professional. The weather occasionally affects the signal but it's rare.
Satellite internet can be affected by severe weather conditions like heavy rain or snow. Viasat does not typically provide service credits for weather-related outages, as these are considered temporary and beyond their control.
Yes, you can connect your own router to the Viasat modem for Wi-Fi coverage. Viasat also offers Wi-Fi modems that combine both modem and router functionality in one device.
Yes, Viasat provides dedicated business internet solutions with higher speeds, priority support, and service level agreements. Business plans are designed for companies, government agencies, and enterprise customers with specific connectivity needs.
Viasat is a global communications company that provides satellite internet and connectivity services to residential, business, and government customers. The company operates satellite networks and offers broadband internet access, particularly in rural and remote areas where traditional terrestrial internet infrastructure may be limited. Viasat also provides satellite communication solutions for aviation, maritime, and military applications.
