
Vive Health is an online retailer specializing in medical equipment and rehabilitation supplies. The company offers a wide range of products designed to support physical therapy and mobility, including brace supports, tapes, rollator walkers, scooters, and wheelchairs. Their inventory caters to individuals recovering from injuries, those with mobility challenges, and healthcare professionals seeking reliable medical supplies. Targeting consumers who require health devices for rehabilitation and daily living assistance, Vive Health emphasizes fast delivery, ensuring customers receive their orders within 1-2 days. The company's commitment to providing quality medical equipment makes it a valuable resource for patients and caregivers alike, promoting independence and enhanced quality of life.
Reviewers express significant dissatisfaction with Vive Health, highlighting a pattern of poor customer support and product issues. Many customers report difficulties in obtaining assistance, with one stating that contacting support through calls and emails is "extremely difficult." Complaints about product quality are prevalent, including a broken cane within two years and a mobility scooter that failed to work out of the box.
While one reviewer praises the "excellent customer service" regarding a neck brace, this positive sentiment is overshadowed by the majority of negative experiences. Customers feel misled by the company's warranty claims and return policies, which they describe as uncooperative when issues arise. Overall, the sentiment leans heavily negative, with a strong recommendation to consider other brands.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.4 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“My folding cane broke after less than two years and their “lifetime” warranty is only one year per customer service,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 67 out of 100 | 1.6 out of 5 (poor) | — | 7 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | 100 |
Bottom line: Vive Health is #4 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 1.6).
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Vive Health is an online retailer specializing in medical equipment and rehabilitation supplies. The company offers a wide range of products designed to support physical therapy and mobility, including brace supports, tapes, rollator walkers, scooters, and wheelchairs. Their inventory caters to individuals recovering from injuries, those with mobility challenges, and healthcare professionals seeking reliable medical supplies. Targeting consumers who require health devices for rehabilitation and daily living assistance, Vive Health emphasizes fast delivery, ensuring customers receive their orders within 1-2 days. The company's commitment to providing quality medical equipment makes it a valuable resource for patients and caregivers alike, promoting independence and enhanced quality of life.
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