Gift card came straight away
Gift card came straight away. Amazing!!

VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
Gift card came straight away. Amazing!!
Good service well priced, however referral scheme doesn’t work. Have contacted customer services previously twice without any resolve. They said it would be looked into but then never followed up. I think as they advertise it so heavily it’s not great that the system doesn’t work. My friend signed up to a £20 a month sim in January, it’s 31st of March and referral shows as complete in my account. They say they email you the reward (which is odd considering all other rewards you can get within your VOXI account). It’s just not a great user experience and a lot of time wasted. The sim service is otherwise top notch!
I have been with most networks over the years, I saw this offer on Black Friday last year & just thought I’d be daft not to. Well to say I’m impressed is an understatement, the signal is the best I’ve ever had in our location. So much so that my husband is moving over once his contract finished. My grandchildren have been on Voxi for a few years & have never had problem.
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Torture to return a phone, has to be done via live chat, took 1 hour for the advisor Paras to process and this isn't me exaggerating. I was asked 50 questions to get a label then they say I'm out of the returns policy. I received on Saturday and then contacted them 2 weeks Saturday. Also website was down and it's hard to find the returns process online.
Brill, great value for money and incentives
Voxi Still excellent service 👍
I referred 2 friends back on November 27th 2024 when the offer was on, the one you get £20 for each person you refer. It said after 2 month you would receive an email so I waited 3 months then contacted and they said sorry we dont have the referrals, please can you confirm the 2 friends, Luckily I had the emails which said 'You’ve got great mates' for both friends I referred. I have messaged nearly ever 3 days, put in numerous complaints and to be honest im coming to realisation I have been used. I will be leaving Voxi after this experience! No Loyalty! No customer service. Just money making schemes!
really bad service logging in issues had to repeat ations and security questions over and over with different agents. Voxi provides very bad service no customer service in person only online chat and they did not resolve the issue i guess im gonna have to try again tomorrow and see how far i get appalling really every few months this happens tbh i used to be with vidaphone and they were not much better these phone companies need to sort this bad service out
Awful customer service! We were unable to make a call on Voxi in our postcode. Gave them all the evidence, said it wasn't just my phone and they made me try everything you can think of multiple times over 5 days. A different agent pics up the chat each time and they don't always read what has been actioned. They wouldn't escalate it to an engineer. When they finally had everything they required to raise it to an engineer I received a call from Vodafone asking me to do it all over again. Had enough, switched to 3 and have no problems.
Ordered a phone and contact for my granddaughter Phone didn’t receive it .for some reason it didn’t get to my address was sent back after many hours on chat trying to sort it was a nitemare Took me 4 weeks to get my money back Stay clear of them Has in reply to contact you to deal with above shame You couldn’t deal with it at the time ..took days of contact on chat trying to resolve
Not sure about negative reviews, From London and Reading and been customer for 5 years, the signal coverage and internet speed is almost comparable with EE, and I have been almot always happy, their price is the best in the UK when buying the plan with unlimited video option. the customer service has been always accessible when I needed a help and friendly and profesional. I hope they keep their services as affordable as been in these years. I never wrote a review for them, but today after I got a help to set up a direct debit from them, I decided to write a review.
Great Experience
I should of checked the reviews ahead of purchase of SIM plan. I want to access my account and entered my username and password correctly and followed by one time code, every time it throws an error on the screen 'we can't sign you in, please check username and password. AVOID at all costs, webchat is broken, stuck with AI who can't understand a question.
Voice is the worst company I have used I was visiting uk unfortunately purchased a voxi plan cancelled on leaving uk for aust The company keeps on taking money from my bank and unable to contact
Extremely poor customer service. I have issue on transferring my physical SIM to ESIM. The advisor wasted an hour of my time for security check, and did not solve the problem in the end. Name Shahejad.
This company is terrible! After ordering an eSIM, I waited 4 days with nothing. When I asked about it, they just said "it's coming soon." I checked again the next day and suddenly there was a "processing error." Their messaging system is a nightmare - it times out every 2 minutes, and they don't offer phone or email support. I requested a refund 2 weeks ago and still nothing. When I follow up, they ask ME for proof of payment and whether it's "pending or complete" - shouldn't they know this? What legitimate business asks customers to prove they paid? Save yourself the headache and go with another company. I still don't have my eSIM or my refund, and their customer service is impossible to deal with. Don't waste your time or money here.
Worst experience to even speak to someone, no call line. Chat and social media never answered. Apologies for lack of details, no social media platform will take me further because they 'can't verify me' over social media, not only that they point you towards the voxi ai chat app, which is extremely unresponsive and just asks you to log into your account (i can't, i have an unactivated sim) but the robot stops replying there and I'm stuck in absolute zero customer service presence loop. The guys at vodafone (the parent company) ( the company who told that I would not be charged by voxi if i don't activate my sim tell me they can't deal with the problem and also frustratingly point towards this terribly made ai voxi robot. At a loss for words, I would never and would never suggest anyone to join Voxi, setting things up and speaking to people is impossible. Fingers crossed nothing goes wrong with anyone else like it did me but if it does don't expect a resolution, at all.
Bought a data extra for my monthly plan due to VOXI experiencing data issues. When I canceled it because I did have enough data, a message showed I would be refunded. Received no email confirmation and waited for a refund. Finally received a very unhelpful reply from customer service that you need screenshot proof of this message. It seems very strategically planned that a user doesn't receive confirmation of cancellation of plan extras in this case. Additionally, this all wouldn't have happened if their mobile data actually worked. Disappointing.
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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