VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
Was with Voxi for 2 years, but has been disappointed time and again, Thier unlimited promises on different platforms just seems a facade to lure one in with no resolution in case of disputes over data usage. The website has not got better, they don't have an easy to use app and then for somethings you need to rely on Vodafone website that too doesn't seem to work.
Disgusting customer service, 100% scam no refunds. So i ordered a phone on the 14/05/2025, i REFUSED delivery on 16/05/2025 due to a change of mind, it's now 09/06/2025 and they keep saying either "we 've never got the phone back or that i have it, when the tracking clearly shows i refused it and they have it back. Since then i've had multiple agents close chat on me, one saying they got it back on 19/05/2025 and i will get a refund, yet nothing has happend DO NOT BUY FROM THEM, im not trying to get my money back via paypal, i gave paypal all the information needed and voxi has actually replied to them with a fake tracking number, one that has nothing to do with my order! The way i can prove it is with DPD you need to put in the delivery postcode for more information which does not work with the new tracking information they have given, yet the tracking number i got with my order does work with my postcode, how can a company scam people like this?
Is there a more incompetent support team? I left Voxi for talk mobile and glad I did as I can speak with someone . I’m owed £1 and 3 hours of trying to get a refund , each time customer service take 30-50 mins to read my account history then take my bank details and yep every time they just don’t transfer the money . I’m so happy I left Voxi . It’s the principle , awful service don’t deserve my money and I wish there was a way to get back the time I wasted with these fools .
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Absolutely useless customer service - life's too short. Used for 2 years. Switched to eSim to roam via app abroad, then had nothing but problems. No calls, no data, etc etc. 3 x 45 min sessions with "help" who just kept reading the flow chart but wouldn't answer any questions of give any info, just send the same re-set stuff over and over. Worked for some hours then stopped again. On third time, I said I wanted someone to actually look at why this was constantly failing. "No need, it will work this time" was the answer. You can guess the rest. Plus side, got a far better deal elsewhere. Summary: If it works, you're in luck. If it doesn't, just get a PAC code immediately and avoid a ton of pain and wasted time. Oh, and they will NEVER tell you that you could be on a better deal with them.
Disgraceful customer service 4 phone calls to try to get my Vodafone number transferred over to the Voxi e-sim. Promised 4 times this would be done, still waiting. Haven’t used the Voxi e-sim as needed my Vodafone number porting to Voxi before I can close the Vodafone account. Refused refund because I was out of the 2 weeks grace period, swift to close the account down though. If something is too good to be true it usually is.
Very poor service. Doesn't have a phone to help people who are disslecstic. Courses the problem in the first place by sending useless codes that don't work. Companies like this should not be allowed to run. There not set up help people who have problems with reading righting or spelling. On top of all of that they then tried to get me to rejoin them and Vodafone knowing they can't provide a stable service. Just proves they don't care about there customers and only care about money! Don't recommend this company or Vodafone one bit as customer care is not important to them!
If you live in Chatham kent they can only provide you with mobile data for just 14 days per calendar month, for the last 6 months as the totally useless vodaphone phone mask is broken most of the time, its repaired only to break over and over again, currently been out of action since last Friday, so another 2 weeks left before I get my 14 days of mobile data again. Update no signal till 10th June, back working 11th June till 15th June Broken again now been a week without a mobile data connection, fed up of this useless company, thrown sim card into the dustbin where this company belongs got a EE sim with A super fast 5G connection now, I wish i would of got one sooner instead of putting up with this rubbish network.
My last review a few years ago was positive - and I have been with them for several years but this year have started getting Vodafone outages for days / up to a week each time at home. Happened in both April and May '25. No prior warning you would be getting no internet coverage for up to a week! This isn't acceptable when people rely on it (I don’t have broadband). If it’s maintenance - inform people in advance, if it’s a technical issue - needs to be resolved far quicker. The Voxi customer service team are quite helpful (on the phone, not via chat) however they can’t resolve Vodafone outages of course. Not only that they can’t simply give you compensation or a refund, you have to call all over again before your plan renews and they have to remove the plan then add it back etc - rediculous process. Looking to move to another network as cannot rely on the coverage. Unfortunately I bought a three sim as backup and just seen they've merged. :-l Also cannot get a VAT receipt or any idea of data usage if on an unlimited plan. In response - there is absolutely no point in calling again as coverage is ok again and all your staff ever say is sorry there is nothing they can do.
Been using Voxi for a few years without any trouble, then they switched off my internet data for watching UK TV which is listed under the Unlimited Video service. After 24 hours of frustrating support conversation, they admitted to stealing data by deducting what should have been covered by Unlimited Video, but then refused to give it back. They disconnected me and refused to reconnect my account. That was the Voxi support team, and for those of you thinking how great it is for Vodafone to reply here and offer to help, stop! Because I contacted Vodafone after Voxi wasted my time, and Vodafone did exactly the same thing, another 24 hours out of the same playbook, "treat customers as idiots, keep repeating the same responses, change names, then act as if you don't know and make the customer repeat themselves over and over until they give up and leave us alone, and in the end, send them to the help chatbot to get rid of them!" I had 4 different people ask me the same question in succession in the same chat window. It's like that game where they pass the conversation on to the next person, but don't tell them what went before. its like the goldfish going one more time around the bowl, and forgetting everything in the process. And then after doing that for 24 hours they tell you to go talk to a different department, where you can start again. As a customer experience, it's shocking but consistent, so no doubt that's how they planned it to be. It's the experience they want you to have. And after 48 hours of being asked the same question by different support people, I gave up, but even then they continued to tell me what an excellent service they were providing, and that they were all fantastic at their jobs. I told them their service was the worst, but they corrected me and told me I was wrong. In the end, they frustrated me so much they got their way, they won, I couldn't bang my head against the wall any longer. If you using Voxi, and think you're getting free video streaming, think again. Go and check, because your data will be going down the drain, but even when they admit it, you won't get anything out of them. Anywhere else, it's called stealing, false advertising. I've cut this short, because I've had enough, but a truly appalling display of big company couldn't care less about what they had done, but when they're not listening, its hard to get anyone to understand and do anything about their own errors.
I left my previous provider and signed up with Voxi in November 2024 when they were offering 80gb for £10 a month for Black Friday, but I have never been able to log in to my account. I've spent hours on the live chat over the past few months and I've spoken to nearly 10 different agents and each time I get walked through the exact same troubleshooting steps about clearing my cache and using different browsers and them sending me new login details, and it just never works. One of the last agents I spoke to said it must be an issue with my device, even though I have been using 3 different devices, and a variety of different browsers and following all the advice they've given each time. I've since looked on Reddit as well as reading the reviews here and it seems this has been an ongoing issue for a lot of Voxi users for at least 5 years now, so I just don't think it's going to get fixed. I'm so angry about having my time wasted on the live chat to the agents when it's clear that the issue just isn't going to be fixed. The data deal was really good value but I'm going to be looking for alternatives because not being able to access my own account feels way too sketchy.
Worst customer service experience ever. Spoke with Bach, Bhavna and Shahejad, ALL OF THEM have no empathy at all, Bhavna helped herself to my settings without my permission and turned everything off in hopes it would end our chat conversation online because I had asked to complain. I was promised 2 month free plan because of Bhavna helping herself to my settings. Bhavna told me she couldn’t set up the plans and I had to contact her at the time it needs to be renewed but that wasn’t the case at all. They constantly have you waiting on the chat while they do nothing, they threaten you with the “there has been no conversation I will close the chat in 3 minutes” WHILE your in the middle of a conversation. It’s disgusting, they simply cannot be bothered to do their job !! DO BETTER !!!! And before you reply telling me to contact customer service for more help, PLEASE don’t insult me, I am leaving voxi because of your customer service !!! And lack of empathy and understanding !!!
I havent been able to see my plan on my account for over a year, the only way I can contact voxi i through messenger, and I get passed between multiple contacts, the issue is never resolved, and im still trying to see what plan im on, AVOID
I lost my phone so needed a replacement SIM, spoke to Mish at VOXI online help desk. Positive experience from start to finish, Mish dealt with all aspects of the ordering process in a professional, knowledgeable and friendly manner. Set up the plan and made the whole process seamless. Thank you Mish, you an asset to the company.
Very poor service. Do not use this network if you go abroad often as you pay extra for services you don't receive. Took 5 days before I could receive or make calls before someone from voxi sorted it. Contacted them on Facebook and they take hours between reply and each time its a different person and I have to repeat everything to them. Think it could be ai as they all say the same stuff. Voxi is very unreliable when using abroad
Many thanks to Bhavna for her brilliant support on live chat today, I had to end the chat early but the troubleshooting that Bhavna took me through has resolved my issue and I am really happy with my experience as a Voxi customer. Voxi Support have always been top-tier when I’ve been in contact
Made the horrible mistake switching too voxi from three Instantly regret it , have had too ask my bank too open a dispute for both payments My advice is use carrier pigeon not voxi mobile absolutely as bad as Three AVOID AVOID AVOID No i won't contact, voxi have caused enough issues
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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