Warmnest Home & Decor is a family-run company specializing in eco-friendly home products, particularly their signature Warmnest® Pearled Candle. This innovative candle is designed to be vegan, refillable, and made from sustainable ingredients such as cocoa and shea butter. With a focus on reducing waste, the Pearled Candle is soot-free and allergen-free, offering a long-lasting burn time of up to 120 hours. Targeting environmentally conscious consumers, Warmnest aims to redefine home decor by providing stylish and sustainable lighting options. Their product range includes various candle types and accessories, catering to individuals seeking to enhance their living spaces while prioritizing eco-friendliness. The company emphasizes quality and sustainability, making it a suitable choice for those who value both aesthetics and environmental responsibility in their home decor choices.
Warmnest Home & Decor receives a significant amount of criticism, with 75% of reviews rating it poorly. Many customers express frustration over incomplete orders and poor customer service, often describing their experiences as a "scam." Complaints include delayed shipments, lost packages, and unresponsive support when issues arise.
Reviewers frequently mention that they received only part of their orders or faced difficulties when trying to return items. However, a minority of customers do appreciate the quality of the products, particularly the pearled candles, and some commend the customer service when issues are resolved. Despite a few positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's reliability and service. Overall, Warmnest Home & Decor struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.7 | 3 |
| Jul 25 | 2.3 | 3 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 3.0 | 2 |
| Oct 25 | 2.0 | 13 |
| Nov 25 | 1.0 | 8 |
| Dec 25 | 1.9 | 15 |
| Jan 26 | 1.6 | 7 |
| Feb 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a query with the delivery time and it was all sorted straight away, great communication and check ins when pro...”
“Please do not wate you money on this scam company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | −40% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Warmnest Home & Decor is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 1.9).
60 reviews of Warmnest Home & Decor. Filter by what matters to you.
If only I had read the reviews I would not have bothered a total scam have ordered over £60 of product for gifts transaction has gone through but no order number or e mail confirmation so can not track. Have e mailed customer service 2x no response despite it saying on web site professional english customer service. What a totall SCAM SCAM SCAM DO NOTY BUY FGROM THESE JOLERS
Like many others, my order tracking says ‘failed delivery’, but other than that zero info on where it is, no re-delivery options, no next steps. I didn’t get contacted by the company so I reached out to them, twice, and no response. Ordered in mid-November, now not sure if I’ll get this present for my mother in time for Christmas. Buy elsewhere.
Please Avoid Chinese company and very poor overpriced and items missing really not worth the hassle
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Just a load of hype made in china crap Packaging horrendous for the money Item is very poor quality . And the story. About the family candle company made up purely for social media and sales
Horrible experience and customer service! I used exactly as directed and the "wax pearls" clumped together and it was unusable after just a few hours! After repeated messages with customer service, they insisted I didn't follow directions even though I provided photos and video of the problem. They claim "30-day money back guarantee" but then say actually it's 14 days and only if it's unopened, unused, and/or damaged from shipping! Wait, so I used it as directed and it doesn't work, I wasted $60 for nothing!! Horrible!
Do NOT buy from this company. I ordered on October 13th and when I received the confirmation it was different than my order! I contacted them within 2 minutes of placing. Did not hear until 27 hours later, but too late to change as package had been dispatched. 35 emails later, on November 25th, it is still waiting to be collected. I have requested a full refund several times, but although they are friendly, they will not do so. Have now raised the support of American Express. It's not Laura who responds, but a Chinese dropshipper. Do NOT waste your money, this is a SCAM.
cancelling, i hope, my order. it has never arrived and customer service has stopped responding. said first order was on the way; then warehouse was vandalized and order was delayed; then said order on the way will arrive very soon (????); tracking number they provided, without a hot link, appears to be USPS but not tracking available for the number provided to me in email. all seems quite a scam.
This is without doubt the WORST online shopping experience I’ve ever had. First they emailed me saying they had cancelled my original order due to a “small delivery error“. Then they sent a replacement but their courier (“Relay”) lost it. Nobody responded to my emails until weeks later when they sent me a form to sign confirming that the items had never been delivered. Two and a half weeks later and they still haven’t arrived, and nobody is responding to my emails! You can’t phone them, just send emails that remain unanswered. Beyond terrible customer service from Warmnest and their courier, Relay. Avoid at all costs!
I can’t review the actual product as it never arrived. My package was returned to sender which I informed Warmnest of immediately. Over 60 emails later, containing screenshots and excerpts of emails from the courier, I apparently have not provided sufficient proof for a refund. Looking at other reviews here it seems I’m not alone, this is not a company I would ever trust. The 5 star reviews seem a bit fake and flowery, probably a bot or friends of the company. Do yourself a huge favour and avoid this absolute scam.
Some of the items that I purchased arrived either damaged or unfinished. The wooden bowl that I ordered was not sanded and chips from a wood work tool where seen througout the centre. I also purchased a wax skull container that arrived smashed. Tried to contact them several times without a response. This company is a scam.
I ordered from Warmnest because their ads looked beautiful and their “natural candle” claims sounded convincing. I spent over £200 on candles as gifts, expecting something premium and eco-friendly. Unfortunately, this turned out to be one of the most frustrating online shopping experiences I’ve had. First, the delivery took over three weeks, which I had been warned about, so I waited patiently. They did include a “free oil” as compensation — not one of my choosing, just something they picked — but that was the only small positive. When the order finally arrived, items were missing. I immediately contacted them, sent multiple emails and photos over the course of another three weeks, and was repeatedly told to “check the packaging again,” as if I hadn’t already done that. They refused to send replacements for what never arrived and have been unhelpful and dismissive throughout the entire exchange. I’ve now asked for a refund and will never order from them again. As for the candles themselves — they’re mediocre at best. Despite the marketing, they are not fully natural as claimed. The company admits that some fragrances are synthetic and even use palm oil, which completely undermines their eco-friendly image. Between the poor customer service, misleading “natural” branding, and underwhelming product quality, I cannot recommend Warmnest to anyone. It’s been a waste of time, money, and patience. Wish I had looked at the reviews before ordering, and funnily enough, all the 5 star reviews look very much like sent by bots or are fake as they seem to be from people who give 5 stars to everyone. This is a very unreliable web-site.
It arrived well wrapped so everything was fine. I haven't used it yet as some of it will be a present.
Lovely product and first class customer service. Would definitely recommend.
Avoid this company! After two burns the pearls have become an amorphous glob of hard wax. You don't pull out the wick with a tiny element of wax attached like in the marketing bumpf unless the candle only burned for 2 minutes. After two uses already half the pearls are tied up in the blob of hard wax. Having reversed the wicks for the second use as instructed, they burned for only a couple of hours. Also the "essential oils" add no fragrance to the room. There is nothing French about this company. The "two sisters" are stock photos who don't appear on their own Instagram channel. Better off buying the pearls for less than a tenner off Amazon, or use Temu if you don't care that they're shipping cheap product from China. Absolute rip off.
Appalling service. I didn’t receive the complete order initially, or even the correct items. I asked for a return and was refused, I have spent 6 months going back and forth with them trying to return but they insist on getting the order complete before hand. I have now received 3 packages and as yet I still have not obtained my full order. I have been offered a free returns label several times and then told that they don’t offer free returns, and they keep sending things to me to try and get the order complete after me specifically requesting that I don’t want anything else to be sent. I’m exhausted with all the correspondence which seems inconsistent from their end, every time I speak to someone it feels like a new person who is not familiar with the issues I have experienced to date. I recommend they be avoided to save frustration and energy!
Rubbish candles. The wick only burns for 10 mins then goes out.
If I could put zero stars I would. Today I received my Warmnest delivery and despite the professional website, it is obvious that this is chinese dropshipping - products that don't match the marketing, dishevelled in their packaging. I doubt the story about the company founders being two parisian friends is true as the website seesm to be connected to another site which is connected to Alibaba.
The pearls didn’t work floating on water as the wick got wet and I couldn’t reuse the the pearls. The pearls melted into a solid lump which I couldn’t remove from my container and had to throw away. Adding the scented oil did not result in any fragrance. Originally received the wrong scent, replacement came from China which makes me doubt the air quality of the burn
I was so excited for this product and it did take longer to arrive than anticipated. I also had a tube that was upside down and the contents fell out all over the kitchen worktop.. all of this I can overlook, however I feel deeply unsatisfied with how long the wicks last, 30mins tops and they go out. Not sure if I am using them incorrectly but have tried pushing them in and leaving them extended but the result is the same, I honestly thought they had longer burn time and I literally used a whole box of wicks in one evening, so not very cost effective. Any advise on how to make the burn longer would be appreciated, as a previous review stated, a leaflet would have been useful.
Warmnest Home & Decor is a family-run company specializing in eco-friendly home products, particularly their signature Warmnest® Pearled Candle. This innovative candle is designed to be vegan, refillable, and made from sustainable ingredients such as cocoa and shea butter. With a focus on reducing waste, the Pearled Candle is soot-free and allergen-free, offering a long-lasting burn time of up to 120 hours. Targeting environmentally conscious consumers, Warmnest aims to redefine home decor by providing stylish and sustainable lighting options. Their product range includes various candle types and accessories, catering to individuals seeking to enhance their living spaces while prioritizing eco-friendliness. The company emphasizes quality and sustainability, making it a suitable choice for those who value both aesthetics and environmental responsibility in their home decor choices.
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