Lovely staff
Lovely staff, good food and entertainment

Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Lovely staff, good food and entertainment
This is a fantastic company to stay with perfect on every level
Thoresby Hall has plenty of History The standard is good and consistent in all the Warner establishments that we have visited this year, Alvaston Hall, Boddelwyddan, Nidd Hall, and Thoresby Hall. The only thing I would say there are some long walks from accommodation to the restaurants so anybody that has a walking problem would need to ensure that there accommodation is near to facilities. We are now looking forward to our stay at Studley Castle for Christmas and it will be our first time of visiting this place.
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Good time relaxing, resting, watching social stuff, eating and drinking.( only disappointing was the cheese scone. Its not cheesenifbu slab a slice on top of it! The cheese has to be infused into the dough). Perfect pancakes, an art dine by the bloke whonlook like popeye from Portsmoth. The other two was rubbish)
Repetition over many happy visits to Warners hotels.
Fabulous relaxing break in lovely clean comfy accommodation, great menu’s at meal times . Time to relax and really enjoyable evening entertainment.
Very easy and helpful
As said previous
Wonderful food and entertainment and lovely grounds
Survey not too long.
Stayed at Thoresby Hall 3nights from 04/10/2024. Did not realise they now let dogs in the rooms. Yapping all evening in the dining room Saturday night can put you off your dinner. Sunday evening in the main bar allowed them to sit on the seats, staff not bothered. Will not be going again to Thoresby. To be clear these were not assistance dogs but tiny terrier lap dogs.
Everything was so straightforward. We absolutely love warners
Thoresby Hall Parking. Not bad, plenty of space. Can unload at reception if required. Standard room. Nice room with all in you need. Quiet and not a lot of noise transfer. Clean and daily service well up to standard. Loads of places to relax with comfort and history, coupled with multi bars. Food, more than the market garden to choose from and always somewhere to get something hot, or cold, to eat. Basic food service is good with lots to choose from. Servers are vgood and attentive, it’s also nice that you don’t eat at the same table as your entertainment seat. VIP experience Exceptional. Good seating and fast ordering service. Entertainment. Ok, and a nice large entertainment area. Lots on during the day (and night). Speakers far too loud, measured at 98db at rear of room. Summary. A place with a bit of class about it, pool, indoor bowls and archery etc etc etc good food and attentive staff. No rowdy guests, definitely a place for those that want to relax in the company of a more polite environment with everything you need at hand. Well done to all at the hall. Pity about the dogs!!!!!!
Booking was very good
We recently stayed at Thoresby Hall. Wonderful building and great entertainment BUT On the first evening in the theatre we were bombarded with flies. They were in our drinks landing on us, we were continually batting them away. One guest went to complain and they were told they were aware of the problem. We continued to have flies in our drinks every evening and resorted to putting our mobile over our glasses each night. On the Sunday evening i asked the bar staff how they were putting up with it. Their responses was as long as we don't look up we can cope. So i looked up OMG SHOCKING i went to raise a formal complaint with manager. He said we are aware of the problem. I explained about all the flies in our drinks and how could they allow the bar to continue to serve drinks and prepare food. His response was the flies don't go in the kitchen area, i said are you having a laugh? He took my name and room number and was going to take another look. That evening the bar was closed and an announcement was made that the bar would only serve bottled or canned drinks Monday morning the bar had been emptied and we were told the area was to be fumigated. From the 20th September to now i have not had a response from Warners at all. Staff actually thanked me and one said its a shame it had to take a guest to complain to get something done as its been going on for sometime. Totally spoiled the weekend This is disgusting I have photos but don't seem to have facility to attach them here
Easy to book, accept Tesco vouchers and informative, helpful staff.
OK , as I expected ………. thought the review was going to be on a recent holiday @ Warner , not a new booking ! ?
Great location and entertainment
We were booked into the hotel at Bembridge, Isle of Wight. What we did not realise was just how big this hotel is. It is huge. The location and outlook is excellent but believe the size and number of guests detract from the good points. With so many guests to cater for it meant that most of the food was luke warm at best, particularly at dinner. Breakfast was slightly better and the food was warmer.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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