Weekend experience
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Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
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We have booked several breaks with Warner Hotels and have always found them to be good value for money, with excellent entertainment and great facilities.
Always happy with Warners customer’s service and hotel quality.
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Been trying for 4 days to contact Warners Customer Services. Doesn't anyone working there know how to answer the phone. You are put on " Hold " for 20 minutes plus, then disconnected !!!!! Once they have your money you can go and whistle. Give them a miss. Very non caring and greedy company
Good accommodation, relaxing, plenty to do & adult only
They help when you have a problem food is lovely
Wonderful room,food great,staff very helpful.The only downside when we stayed,was the pool was closed,which was very disappointing,even though we could have gone to another hotel,which was an upheaval.
The room was fantastic the staff very kind & friendly peaceful & quiet at night
Have been many times over the years and always find it a good entertaining short break
We always book through Penny at CST as she knows the type of room we require because my husband is disabled.
I usually book online as it is very easy, as I was booking more than 1 room and wanted them close together, I thought I would speak to someone. It was useful as I didn't know about the accessible rooms, unfortunately, this room doesn't have a shower. There were other rooms with showers at Cricket St Thomas but in the walled garden. Unfortunately, I can't push my husband who is in a wheelchair such a long distance every day. It would be good to have more rooms with showers, most of your clientele are elderly and would find it difficult to get in and out of a bath.
My partner and I visited Heythrop Park in the Cotswolds on a 5 day break. My partner had an upset stomach, possibly food poisoning, and felt so poorly we left on day 3. I emailed Customer Services, Paul Flaum CEO of Bourne Leisure and Iain MacMillan Director. I received delivery receipts but this is now over 3 weeks later and no-one has acknowledged my emails despite reminders having been sent. This company is quick to sell you a holiday and accompanying packages but couldn’t care less if you have an issue!!!
Good customer Service. Everything explained well.
Warners is always superb value for money, it’s venues are beautiful, food is good , entertainment is adapted to suit its audience, ( most notably no bad language ) it’s a relaxing or stimulating experience to suit individual taste. Thanks for the promotional offers they are a bonus.
We honestly couldn't fault anything, great choice of activities and food on offer, friendly staff,great entertainment to go and see if you choose to .
Good food nice accommodation though quite small.booked standard accommodation.. this week we are here entertainment just OK
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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